Senior Business Systems Analyst

Capital Bank, N.A.

Business Systems Analyst collaborating with business leaders to drive strategic technology projects for Capital Bank. Leading requirements gathering, analysis, and delivery of technology solutions in a hybrid work environment.

Posted 5/6/2026full-timeRockville • Florida, Illinois, Maryland, North Carolina, South Carolina, Virginia • 🇺🇸 United StatesSenior💰 $100,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Partner closely with business leaders and subject matter experts to understand business objectives, pain points, risks, and opportunities.
Facilitate discovery conversations to clarify problems, define desired outcomes, and evaluate solution options.
Develop and articulate clear, structured business cases, including problem statements, scope, assumptions, benefits, risks, budget and success metrics.
Support prioritization decisions by helping stakeholders understand trade‑offs, value, and delivery implications.
Act as a trusted advisor to business partners throughout the lifecycle of initiatives.
Lead end‑to‑end requirements activities for complex initiatives, from discovery through delivery.
Elicit, analyze, document, and validate: Business requirements, Functional and non‑functional requirements, Process flows and current/future state definitions, Data and reporting requirements.
Translate business needs into clear, consumable artifacts (e.g., user stories, acceptance criteria, requirements documents) that engineering and delivery teams can execute against.
Ensure requirements are traceable to business objectives and measurable outcomes.
Manage scope and requirement changes, partnering with stakeholders to assess impact and make informed decisions.
Work closely with product managers, project managers, engineers, data teams, and QA to support successful execution.
Serve as the primary point of clarity for business intent throughout delivery.
Participate in delivery checkpoints and agile ceremonies as needed to ensure alignment.
Proactively identify gaps, risks, or ambiguities and drive resolution.

Requirements

What you’ll need

Bachelor’s degree required; advanced degree a plus.
6–10+ years of experience as a Business Analyst or Business Systems Analyst.
Experience supporting technology‑enabled initiatives in financial services or other regulated environments preferred.
Proven ability to understand business problems and translate them into clear business cases and actionable requirements.
Strong experience partnering directly with business stakeholders at multiple levels.
Experience working in financial services environments, with exposure to core banking, digital banking, deposit and lending, CRM, integration, and data platforms.
Familiarity with financial services applications and solutions such as: CRM platforms (e.g., Salesforce)
Core banking systems (e.g., Fiserv)
Digital and online banking platforms (e.g., Q2)
Digital account opening and application platforms (e.g., MANTL)
Loan origination and credit platforms (e.g., Abrigo)
Integration and middleware solutions (e.g., MuleSoft)
Cloud based data platforms and analytics environments (e.g., Azure, Snowflake)
Experience working with system integrators and vendor provided solutions, including the ability to translate business needs into vendor requirements and evaluate solution options.
Ability to quickly learn new platforms and apply prior domain and system knowledge to unfamiliar technologies.
Excellent written and verbal communication skills, with the ability to clearly articulate complex concepts.
Strong analytical, problem‑solving, and facilitation skills.
Experience working in agile, waterfall and/or hybrid delivery environments.
Comfort operating independently in a fast‑paced, evolving environment.

Benefits

Comp & perks

Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
Company Contributions to your 401k - Regardless of your contribution
Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisrequirements gatheringprocess flowsdata analysisuser storiesacceptance criteriaagile methodologywaterfall methodologyproblem-solvingfacilitation

Soft Skills

communicationstakeholder managementanalytical thinkingadaptabilitycollaborationtrustworthinessdecision-makingprioritizationclarityindependence