Product Owner
Capital Bank, N.A.
full-time
Posted on:
Location Type: Hybrid
Location: Rockville • Maryland • United States
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About the role
- Serve as the subject matter expert (SME) and business owner for the Bank’s Salesforce environment.
- Define and communicate the Salesforce product vision, strategy, and roadmap.
- Continuously evaluate industry trends, regulatory changes, and customer needs.
- Document business processes, functional requirements, and configuration decisions.
- Oversee platform maintenance, including quarterly releases, version updates, and feature adoption.
Requirements
- Bachelor’s degree in Business, Finance, Information Systems, or a related field.
- Minimum of 5 years in banking operations, business analysis, product management, or CRM management.
- Experience supporting business workflows, CRM processes, customer service platforms, or digital operations.
- Hands-on experience with Salesforce, preferably in a commercial banking environment.
- High aptitude for problem solving.
- Ability to connect business challenges to technical solutions.
- Proven strong analytical and critical thinking skills, with extreme attention to detail.
- Advanced Excel skills and reporting experience.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforcebusiness analysisproduct managementCRM managementExcelreportingbusiness process documentationfunctional requirementsconfiguration decisionsplatform maintenance
Soft Skills
problem solvinganalytical skillscritical thinkingattention to detailcommunicationstrategic visioncustomer needs evaluationfeature adoptionworkflow supportbusiness challenge resolution