Capgemini

Analytics Engineer

• FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent.
• By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
• We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
• Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
• A solid and innovative company with a strong market presence
• A dynamic, diverse, and multicultural work environment
• Leaders with deep market knowledge and strategic vision
• Continuous learning and development

Associate Analytics Engineer

Data Analyst

• A solid and innovative company with a strong market presence.
• A dynamic, diverse, and multicultural work environment.
• Leaders with deep market knowledge and strategic vision.
• Continuous learning and development.

FBS Data Analyst

• Provides high level of expertise in the design and functionality of business applications
• Understands the business objectives and how best they can be supported by IT
• Responsible for the conceptual design of business applications
• Reviews and validates the technical design for business applications provided by the supplier
• Performs quality review checks on project deliverables
• Validates suppliers estimates
• Performs impact analysis of application changes across various components
• Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements
• Performs quality review checks on project deliverables
• Supports the implementation activities, troubleshooting system environmental issues, training as required
• Translate complex reinsurance requirements into functional and technical specifications.
• Set up and maintain treaty and facultative structures, proportional/non-proportional arrangements, participation structures, and risk accumulations.
• Ensure accurate reinsurance accounting (UPR, EPI, reinstatement premiums) and seamless integration with SAP S/4HANA Finance and SAP FS-CD.
• Manage period-end (month, quarter, year-end) close processes, premium estimations, claims recoveries, and settlements.
• Lead or support System Integration Testing (SIT) and User Acceptance Testing (UAT), defect resolution, and data reconciliation.
• Work alongside Actuarial, Finance, Business Operations, and IT teams to implement and optimize SAP systems.

FBS SAP FS-RI Consultant

Customer Support

• Supervises team members to enhance customer experiences for internal and external clients.
• Focuses on compliance with risk acceptability guidelines and achieving profitable business outcomes.
• Leads team to improve performance and contribute to organizational success.
• Monitors team performance metrics such as customer experience, work quality, and compliance with regulations.
• Creates and implements performance improvement plans tailored to individual team member skills.
• Ensures team members meet individual and collective performance goals.
• Regularly communicates performance metrics to team members and management.
• Engages with customer inquiries as needed.
• Collaborates with other leaders to develop and implement process improvements and special projects.
• Maintains current knowledge of procedures, contractual provisions, and regulatory requirements.
• Participates in professional development through industry-related courses and seminars.
• Advocates for the organization's overall strategy and core values.

Customer Care Supervisor

Data Engineer

• Design and develop robust, highly scalable, and efficient ELK (Elasticsearch, Logstash, Kibana) stack solutions hosted on AWS Cloud.
• Evaluate and optimize Elasticsearch clusters, including configuration parameters, indexing strategies, search, relevancy tuning, query performance tuning, security, scalability, and administration.
• Design data structures and models tailored for Elasticsearch.
• Develop complex queries with joins across large datasets using both RDBMS and Elasticsearch.
• Build data ingestion pipelines integrating Elasticsearch with various sources via Logstash, MQ via IBM Integration Bus/ACE , and Java based batch processes scheduled on AWS EC2.
• Develop and expose RESTful APIs using Java Spring Boot for applications hosted on AWS Lambda.
• Write clean, high-quality, and maintainable Java code using the Spring Boot framework.
• Collaborate with Integration and Architecture teams to design, document, build, secure, and maintain ELK based solutions.
• Deploy applications utilizing AWS services such as EC2, S3, Lambda, Step functions, IAM, SNS, API Gateway, VPC, Transit Gateway, and Cloud Watch.
• Manage CI/CD pipelines and DevOps process with using Jenkins and GitHub Actions.
• Oversee build and release process with tools like Maven and Jenkins.
• Actively participate in Agile ceremonies, providing status updates and technical insights during sprint meetings.
• Work cross-functionally to coordinate efforts and deliver projects on time.
• Troubleshoot and resolve production issues related to search, indexing, and backend performance.
• Stay current with industry trends and best practices related to Elasticsearch, Java development and cloud-based architectures.

Data Engineer – Elastic

• Non-voice support team for US Property & Casualty Insurance
• Handles customer and agent inquiries through chat and back-office alert processing
• Does not handle phone or voice interactions
• Assists with moderately complex insurance issues
• Delivers exceptional service while ensuring compliance with legal requirements
• Communicates via chat while navigating multiple internal systems
• Receives and responds to inquiries on insurance matters
• Interacts with customers, agents, and others to resolve issues regarding policy provisions and conditions
• Evaluates and interprets policy information within authority limits
• Accesses account information and communicates effectively
• Utilizes product knowledge and compliance understanding to make recommendations
• Prepares and processes account and policy alerts according to established procedures
• Escalates complex issues for further review
• Documents customer interactions and outcomes thoroughly
• Escalates unresolved issues for advanced support
• Engages in self-directed learning to build knowledge
• Stays informed about underwriting, policy guidelines, compliance, and legal updates
• Maintains current department knowledge resources
• Actively listens to customer concerns to identify trends
• Recognizes opportunities for process improvement and makes recommendations
• Collaborates with various departments including Policy Support, Claims, and Underwriting
• May work with external vendors to address customer needs
• Adheres to a regulated schedule and follows time-off request procedures

Customer Care Representative

• Develop and maintain management and executive reporting that provides clear, accurate, and actionable insights to business leaders
• Support Finance and Distribution teams with analytics related to agent performance, business growth, profitability, and operational effectiveness
• Perform data validation, quality assurance, and reconciliation activities to ensure reporting accuracy and reliability
• Analyze large datasets to identify trends, risks, opportunities, and business performance drivers
• Build and enhance dashboards, reports, and analytical solutions that support strategic decision-making
• Conduct performance measurement, trend analysis, and financial impact assessments for Exclusive Agency (EA) and Distribution initiatives
• Support advanced analytics projects, including predictive, prescriptive, and scenario-based analyses
• Gather, transform, and analyze data from multiple sources to create scalable reporting solutions
• Collaborate with Finance, Distribution, Technology, and other business stakeholders to define reporting requirements and analytical priorities
• Translate complex analytical findings into clear and compelling business insights for both technical and non-technical audiences
• Support project plans, agile initiatives, and analytical roadmaps while effectively managing priorities and timelines
• Research market trends and competitive intelligence to provide context for business performance and strategic planning
• Identify opportunities to improve reporting processes, automation, data quality, and analytical capabilities

Business Solutions Analyst, Data & Reporting

Scrum Master

• The Scrum Master II serves as a servant leader and Agile coach for one or more Scrum teams.
• Facilitating Agile ceremonies: sprint planning, daily stand-ups, reviews, and retrospectives.
• Removing impediments and resolving team-level and cross-team dependencies.
• Promoting Lean-Agile principles and maintaining a culture of trust and collaboration.
• Coaching teams on self-organization, continuous improvement, and adherence to Scrum practices.
• Partnering with Product Owners to ensure backlog refinement and prioritization.
• Tracking progress using Agile metrics and tools (e.g., Rally, Jira).
• Driving delivery accountability by creating conditions for effective sprint outcomes and value delivery.

Scrum Master II

Recruitment

• Full-Cycle Recruiting: Manage the recruitment process from start to finish, including job posting, sourcing candidates, conducting interviews, managing offers, and overseeing the onboarding process for new hires.
• Talent Sourcing & Networking: Utilize a variety of sourcing methods, including job boards, social media, networking events, and passive candidate outreach, to build a strong pipeline of qualified candidates for current and future roles.
• Collaboration with Hiring Managers: Partner with hiring managers to understand specific job requirements, qualifications, and team culture. Advise on recruitment strategies and best practices to ensure alignment with organizational goals.
• Candidate Screening & Interviews: Conduct in-depth candidate assessments through phone interviews, behavioral interviews, and technical interviews where applicable, to evaluate skills, experience, and cultural fit.
• Offer Management & Negotiation: Present job offers to candidates and manage the negotiation process, ensuring both the candidate and hiring manager are satisfied with the terms.
• Metrics & Reporting: Track and report on recruitment KPIs, including time-to-fill, cost-per-hire, offer acceptance rates, and candidate quality. Use data to provide actionable insights and improve recruitment strategies.
• Talent Pool Management: Maintain and nurture relationships with potential candidates, ensuring a strong talent pool is ready for future hiring needs.
• Diversity & Inclusion: Support the company’s diversity and inclusion initiatives by ensuring a fair, equitable, and inclusive recruitment process.
• Process Improvement: Identify areas for improvement within the recruitment process and work to streamline and enhance efficiency. Stay current with industry trends, tools, and technologies to ensure the best recruitment practices are in place.

Talent Acquisition Specialist

• Manage high-volume recruitment processes for Contact Center and Customer Service roles.
• Full-Cycle Recruiting: Manage the recruitment process from start to finish, including job posting, sourcing candidates, conducting interviews, managing offers, and overseeing the onboarding process for new hires.
• Talent Sourcing & Networking: Utilize a variety of sourcing methods, including job boards, social media, networking events, and passive candidate outreach, to build a strong pipeline of qualified candidates for current and future roles.
• Collaboration with Hiring Managers: Partner with hiring managers to understand specific job requirements, qualifications, and team culture. Advise on recruitment strategies and best practices to ensure alignment with organizational goals.
• Candidate Screening & Interviews: Conduct in-depth candidate assessments through phone interviews, behavioral interviews, and technical interviews where applicable, to evaluate skills, experience, and cultural fit.
• Offer Management & Negotiation: Present job offers to candidates and manage the negotiation process, ensuring both the candidate and hiring manager are satisfied with the terms.
• Metrics & Reporting: Track and report on recruitment KPIs, including time-to-fill, cost-per-hire, offer acceptance rates, and candidate quality. Use data to provide actionable insights and improve recruitment strategies.
• Talent Pool Management: Maintain and nurture relationships with potential candidates, ensuring a strong talent pool is ready for future hiring needs.
• Diversity & Inclusion: Support the company’s diversity and inclusion initiatives by ensuring a fair, equitable, and inclusive recruitment process.
• Process Improvement: Identify areas for improvement within the recruitment process and work to streamline and enhance efficiency. Stay current with industry trends, tools, and technologies to ensure the best recruitment practices are in place.

FBS Recruiter – Reclutamiento Masivo

Sales

• Develops and manages the strategic roadmap for enterprise sales applications and platforms, ensuring alignment with broader business growth, profitability, operational effectiveness, and customer experience objectives.
• Leads agile feature delivery by supporting program planning, feature intake, prioritization, sequencing, and cross-functional dependency management to maximize delivery velocity and business value.
• Directs a team of Product Owners and delivery partners across multiple agile teams, ensuring work is aligned to strategic priorities, clearly scoped, and delivered with measurable outcomes.
• Drives improvements in digital sales performance through data-informed experimentation, user experience optimization, process simplification, and reduction of customer friction across relevant products and sales journeys.
• Owns the roadmap for sales enablement and follow-up capabilities, including lead management, customer communication, scheduling, routing, and related workflow functionality across sales channels.
• Translates complex business needs from cross-functional stakeholders into clearly scoped features with benefit statements, acceptance criteria, delivery timelines, and measurable success criteria.
• Analyzes sales performance, customer journey, operational, and platform data to identify high-impact opportunities and present recommendations to senior leadership for investment and prioritization decisions.
• Manages relationships with enterprise technology teams, delivery partners, vendors, and platform stakeholders to support timely feature releases while maintaining quality, stability, and operational readiness.
• Influences resource allocation and capacity planning, including workforce planning, partner support, and budget stewardship for incremental development investments.
• Builds, coaches, and develops Product Owners and Agile Product Managers, fostering a culture of ownership, continuous improvement, disciplined execution, and business-outcome orientation.

Director of Sales Platform Roadmap and Delivery

Software Engineer

• Designs and develops computer programs and monitors the work of junior staff
• Performs evaluation of packaged software
• Conducts system studies to analyze and evaluate manual and computerized processes to improve efficiency
• Develops techniques for automating processes as appropriate
• Conducts Rough Order of Magnitude for the development of new applications
• Reviews work of others
• Determines the need for system security, backup/recovery, data conversion
• Plans and controls development, testing, and implementation of systems
• Manages technical activities
• Works with business and responds to Production Support issues as necessary

Application Developer IV

Backend Engineer

• Requires specialized depth and/or breadth of expertise in application development to manage specialized system applications throughout their lifecycle to ensure application solutions meet business needs.
• Influences and works to solve complex problems; analyzes more complex business requirements and user requirements and develops advanced, innovative and useful software solutions.
• Works independently with guidance in only the most complex situations.
• May lead complex or cross-functional projects or manage relationships with vendors/contractors.
• Participates in all aspects of product development from advanced, detailed programming to high-level, complex system design.
• Owns the architecture and technical design for new initiatives/enhancements, creates proof of concepts, leads/mentors teams, maintains strong connection with the external teams.
• Enforces quality and best practices, supports production issue and analysis, ensures project execution within the budget, provides estimate for the features and epics, and supports pre-grooming.
• Performs other duties as assigned.

Lead Fullstack Engineer, Java/Angular

Operations

• The Senior Operations Analyst will play a critical role in analyzing, optimizing, and scaling Farmers’ messaging and conversational AI ecosystem.
• This role will focus on identifying trends across chat, SMS, and messaging platforms and translating insights into actionable improvements across knowledge content, routing strategies, and AI performance.
• Key responsibilities include:
• Analyze chat, messaging, SMS, and virtual agent interactions to identify trends, pain points, and opportunities for optimization
• Evaluate performance of conversational AI and Generative AI solutions, including accuracy, containment rates, escalation drivers, and answer quality
• Partner with Knowledge Management to identify content gaps, inconsistencies, and opportunities to improve AI-generated responses
• Assess and optimize chat routing strategies, queue configuration, and agent assignment logic to improve efficiency and customer experience
• Develop reporting and dashboards to track KPIs such as containment, deflection, AHT, CSAT, and answer-to-chat ratios
• Provide insights and recommendations to cross-functional stakeholders including Service Operations, CAS, Product, and Technology teams
• Support continuous improvement initiatives and experimentation (A/B testing, prompt tuning, routing changes, etc.)
• Contribute to governance and auditing processes for Generative AI and conversational experiences
• This role requires a strong blend of analytical thinking, operational expertise, and emerging AI fluency to drive measurable improvements in service delivery.

Senior Operations Analyst

• This position provides back-office support to the claims operations by performing accurate data entry, document management, and routine reporting while ensuring timely and quality claims administration.
• This role supports and coordinates with internal teams to facilitate efficient claims processing.
• The position follows established procedures, production standards, and confidentiality requirements while contributing to overall operational effectiveness and service quality.