FBS Recruiter – Reclutamiento Masivo

Capgemini

Recruiter managing high-volume recruitment for contact center and customer service roles at a leading insurance firm. Full-cycle recruiting, candidate screening, and collaboration with hiring managers are key responsibilities.

Posted 7/19/2026full-timeAguascalientes • 🇲🇽 MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in full-cycle recruiting, including talent sourcing, candidate screening, and offer management, while effectively collaborating with hiring managers to align recruitment strategies with organizational goals. Proficient in utilizing metrics to enhance recruitment processes and support diversity and inclusion initiatives.

Highest-signal resume keywords

Full-Cycle RecruitingHigh Volume RecruitmentTalent SourcingCandidate ScreeningMetrics & Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Recruitment Process ManagementCandidate AssessmentJob PostingInterviewing TechniquesOffer Management

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailAbility to Manage Multiple Priorities

Certifications & Qualifications

Bachelor's Degree in PsychologyBachelor's Degree in Human ResourcesBachelor's Degree in Business Administration

Industry Keywords

Contact Center RecruitmentCustomer Service RecruitmentDiversity & InclusionTalent Pool ManagementProcess Improvement

About the role

Key responsibilities & impact

Manage high-volume recruitment processes for Contact Center and Customer Service roles.
Full-Cycle Recruiting: Manage the recruitment process from start to finish, including job posting, sourcing candidates, conducting interviews, managing offers, and overseeing the onboarding process for new hires.
Talent Sourcing & Networking: Utilize a variety of sourcing methods, including job boards, social media, networking events, and passive candidate outreach, to build a strong pipeline of qualified candidates for current and future roles.
Collaboration with Hiring Managers: Partner with hiring managers to understand specific job requirements, qualifications, and team culture. Advise on recruitment strategies and best practices to ensure alignment with organizational goals.
Candidate Screening & Interviews: Conduct in-depth candidate assessments through phone interviews, behavioral interviews, and technical interviews where applicable, to evaluate skills, experience, and cultural fit.
Offer Management & Negotiation: Present job offers to candidates and manage the negotiation process, ensuring both the candidate and hiring manager are satisfied with the terms.
Metrics & Reporting: Track and report on recruitment KPIs, including time-to-fill, cost-per-hire, offer acceptance rates, and candidate quality. Use data to provide actionable insights and improve recruitment strategies.
Talent Pool Management: Maintain and nurture relationships with potential candidates, ensuring a strong talent pool is ready for future hiring needs.
Diversity & Inclusion: Support the company’s diversity and inclusion initiatives by ensuring a fair, equitable, and inclusive recruitment process.
Process Improvement: Identify areas for improvement within the recruitment process and work to streamline and enhance efficiency. Stay current with industry trends, tools, and technologies to ensure the best recruitment practices are in place.

Requirements

What you’ll need

Bachelor's degree in Psychology, Human Resources, Business Administration, or a related field (preferred).
2+ years of experience as a Recruiter or a similar role
High volume recruitment highly preferred
Advanced English proficiency (C1 level)
**Competencies:**
Strong communication skills
Ability to manager multiple priorities
Strong organizational skills and attention to detail

Benefits

Comp & perks

Competitive salary and performance-based bonuses
Comprehensive benefits package
Home Office model
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally known group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development
*Note: Benefits differ based on employee level