Canvas Medical

Applied AI Operations Lead

Canvas Medical

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $175,000 - $250,000 per year

Job Level

Senior

About the role

  • - Partner directly with healthcare organizations to deploy and configure AI agents for clinical documentation, scheduling, billing, communications, and workflow automation
  • - Conduct workflow assessments to identify high-impact automation opportunities and design agent implementations that deliver measurable ROI
  • - Configure and optimize agent performance using prompt engineering, context management, and tool selection based on specific customer requirements
  • - Create and maintain customer-specific evaluation frameworks that demonstrate agent effectiveness and build stakeholder confidence
  • - Maintain AI governance frameworks that ensure safe, reliable agent operations in production healthcare environments
  • - Design and implement monitoring systems for agent performance, including accuracy tracking, drift detection, and quality assurance protocols
  • - Partner with clinical and compliance teams to ensure deployed agents meet regulatory requirements and operational standards
  • - Develop and deliver training programs that enable care teams to effectively collaborate with AI agents
  • - Work hands-on with foundation model APIs (OpenAI, Claude, Gemini) and the Canvas SDK to troubleshoot and optimize agent behavior
  • - Collaborate with Applied AI engineering to translate field insights into product improvements and new capabilitiesBuild and maintain a library of best practices, implementation templates, and governance playbooks that accelerate customer success
  • - Stay current with advances in LLM technology and healthcare AI applications to guide strategic customer conversations
  • - Serve as the trusted AI advisor for Canvas customers, helping them navigate the transformation to AI-powered healthcare operations
  • - Drive executive conversations about AI strategy, demonstrating how Canvas's platform capabilities enable competitive advantage
  • - Create compelling narratives around AI impact using customer success stories, performance metrics, and ROI analyses
  • - Partner with sales teams on strategic opportunities, providing technical expertise and vision for AI transformation

Requirements

  • - 5+ years in technical customer-facing roles (solutions engineering, technical consulting, customer success engineering)
  • - Demonstrated experience deploying and managing LLM-based applications in production environments
  • - Track record of driving successful enterprise technology implementations with measurable business outcomes
  • - Strong project management skills with ability to juggle multiple customer engagements simultaneously
  • - Hands-on experience with products offered from foundation model providers (OpenAI, Anthropic, Google) and AI tools for low-code automation, with understanding of their capabilities and limitations
  • - Understanding of AI safety, alignment, and governance principles
  • - Experience with evaluation frameworks, A/B testing, and performance monitoring for AI systems
  • - Learned experience with the edges and limitations of AI products, and understanding of the iterative process required to get high quality results
  • - Healthcare technology experience required, with ability to give workflow advice and construct automations that meet the needs of healthcare users
  • - Understanding of clinical workflows, EMR systems, and healthcare operations a plus
  • - Familiarity with HIPAA, clinical documentation standards, and healthcare compliance considerations
  • - Ability to quickly develop domain expertise and speak credibly with clinical stakeholders
  • - Comfort with ambiguity and ability to define structure in undefined spaces
  • - Exceptional written and verbal communication skills with ability to create compelling technical content
  • - Strong analytical and problem-solving abilities with data-driven approach to decision making
  • - Experience creating and delivering technical training to diverse audiences