Canto

Full-stack Engineer

• Participate in the end-to-end development process, from requirements analysis to implementation and testing.
• Utilize Java programming to design and optimize robust and maintainable code.
• Leverage AWS services, build cloud-native applications with scalability and performance in mind.
• Collaborate with cross-functional teams to translate business requirements into technical solutions.
• Participate in code reviews to ensure code quality and adherence to coding standards.
• Leverage the latest Java and AWS advancements, integrating new technologies into projects.

Software Engineer II

Manager

• Manage and develop the Tier 1 and Tier 2 support teams in Ireland & Germany, fostering a high-performance culture.
• Implement strategic initiatives to enhance customer support and satisfaction within the EMEA region.
• Support the team’s adoption of new initiatives by demonstrating strong change management skills.
• Develop and implement best practices, policies, and processes to enhance product support operations both in your region and globally.
• Leverage AI to optimize support processes, improve response times, and enhance team efficiency.
• Act as an escalation point for complex support cases and work closely with teams to resolve issues.
• Collaborate cross-functionally with Product Support leadership, Account Management, Customer Success, Product, and Engineering teams.
• Oversee the development and maintenance of the global knowledge base, ensuring it is comprehensive and up-to-date.
• Establish knowledge management as the foundation for implementing AI-driven solutions and enhancing self-service options, enabling more efficient and effective customer support experiences.

Manager, Product Support

DevOps Engineer

• Design, build, and operate secure, scalable, and highly available AWS cloud infrastructure
• Lead cloud security best practices, including IAM, network security, encryption, and compliance controls
• Own database operations and performance optimization for AWS services such as DynamoDB, OpenSearch, and related data stores
• Partner closely with engineering teams to optimize system performance, reliability, and cost efficiency
• Build and maintain CI/CD pipelines to automate infrastructure and application deployments
• Implement and manage infrastructure as code using AWS CDK, CloudFormation, or Terraform
• Establish and improve monitoring, alerting, and observability for production systems
• Lead incident response, root cause analysis, and continuous improvement of operational processes
• Review and influence architectural decisions with a focus on security, resiliency, and operational excellence
• Mentor engineers on DevOps, security, and operational best practices

Software Engineer II

Manager, Product Support

Senior Dev Ops Engineer