Business Performance Risk Manager

Canto

Business Performance & Risk Manager collaborating with Customer Support and Training leadership team. Driving business decisions and operational initiatives while leveraging business intelligence expertise.

Posted 5/30/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Work closely with CS&T leadership to Identify, formalize and report monthly financials, headcount, forecasts and relevant KPIs.
Responsible for the CST leadership for evaluating, maintaining risk register and making sure appropriate containment action are in place and executed correctly.
Responsible for analysis of CS&T’s financial and operational performance, development of manpower requirement reports, identification of strengths/weaknesses, recommending improvements and providing support for strategic decision making.
Coordinate all activities related to budget elaboration and monitoring for CS&T.
Ensure liaison with worldwide CS&T governance organization in projects such as monthly financial variance reporting, monthly KPIs reporting, job skill HR Parameters matrix maintenance and reporting financial budget.
Responsible for development of business plans, ROI and profitability analysis and for the issuance and monitoring / follow-up activities of Requests for Spend and Investment.
Work with CS&T leadership and partner across the organization to identify and lead process improvement initiatives. Drive improvements within business processes and procedures.
Perform other duties and fulfill other responsibilities as required.

Requirements

What you’ll need

BS degree or equivalent work experience.
Requires a minimum of 10 years, directly related experience in areas of business analysis, Costs / Budget control / program profitability control / financial controlling.
3 years of experience with operational and functional knowledge of SAP in one or several of the following modules FI/CO, BI, SD, CS, MM.
Experience of the Aerospace Industry is preferred.
Experience in Customer Support environment preferred.
Used to work in a multi-cultural environment, strong communication skills.
Proficiency in data analytics is a plus.
Proficient with the Microsoft Office Suite.

Benefits

Comp & perks

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Hard Skills & Tools

business analysisbudget controlprogram profitability controlfinancial controllingdata analyticsSAP FI/COSAP BISAP SDSAP CSSAP MM

Soft Skills

strong communication skillsprocess improvementstrategic decision makingcollaborationmulticultural environment