Sales

• Develop and maintain relationship with dealers & resellers by supporting SPOC daily service functions.
• Provide best in class customer service and lease consulting
• Provide product, promotion, and general lease sales support to the Independent Dealer base on an ongoing basis to strengthen Canon product sales
• Understand products and prices offered by competition and update management on any market conditions that could impact Canon sales or market share
• Respond to dealer/reseller and customer inquiries; CFS products, services and prices
• Answer inbound calls and emails as outlined in KRA’s to ensure best in class service
• Support sales team by working assigned territories when required, taking full ownership of workflow
• Work with our Dealer channel partners to provide accurate and timely information
• Document all transactions by ensuring accurate application entry and providing detailed follow up on all transactions
• Work with Risk Analysts to obtain additional credit information to decision credit applications
• Communicate credit decisions to dealers & customers, when appropriate
• Holds a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best in class service
• Maintains technical knowledge
• Assist with other duties as assigned by management and contribute to team effort by accomplishing related results as needed
• Maintain Salesforce database through activity history and sales coding
• Develop relationships with ORM’s in an effort to resolve appropriate escalated dealer issues jointly

Sales Support Coordinator I

Salary

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About the role

Requirements