SD Worx

Senior HR and Payroll Specialist, Swedish

SD Worx

full-time

Posted on:

Origin:  • 🇸🇪 Sweden

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Job Level

Senior

Tech Stack

C++

About the role

  • Lead HR operations BPO services for SAP MPS and BPO service organization.
  • Delivery assurance with high quality operational support across HR areas including time management, benefits, pensions, insurances and garnishments.
  • Orchestrate service delivery for customers and ensure seamless execution of tasks.
  • Act as subject matter expert providing guidance, mentorship and training to medior team members.
  • Ensure compliance with local regulations and collaborate with internal and external stakeholders.
  • Support definition and establishment of global and local standard processes; design, implement, and maintain global payroll and HR business process standards.
  • Drive continuous improvement by assessing localization activities, managing process deviations, and recommending optimal solutions.
  • Contribute to local target operating model (TOM) and country-specific operating models; develop operational documentation and training materials.
  • Support HR transformation projects focused on process optimization, technology enhancements, and employee experience improvements.
  • Manage maintenance of SOPs, guidelines, and critical process documentation.
  • Develop and implement training plans for new team members; maintain communication with stakeholders and monitor industry trends.
  • Serve as final escalation point for complex cases and support operating teams to ensure client satisfaction.
  • Support change order management for internal applications and liaise with third parties where applicable.

Requirements

  • 5 – 8 years of experience in the HR and Payroll outsourcing within an enterprise business outsourcing environment.
  • Strong knowledge of HR processes such as, but not limited to, time tracking, benefits management, pensions, garnishments, and insurance.
  • Strong knowledge of employee lifecycle management, and HR compliance and regulations.
  • Experience in managing client relationships and delivering HR services to multinational clients.
  • Strong knowledge with Service Level Agreements (SLAs) and KPI measurement and reporting.
  • Excellent communication skills with the ability to work effectively with clients and collaborate across teams.
  • Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently.
  • Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction.
  • Strong problem-solving and conflict resolution skills, with a focus on driving improvements in HR processes.
  • Excellent communication skills (both verbal and written), fluent in English and Swedish .
  • Skills not required, but considered an asset: Experience in a Payroll and BPO outsourcing environment is preferred.
  • Certification such as CPP, CPS or CPM is a plus.
  • Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, HR analytics and automation tools is a plus.
  • Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.