Canoe Intelligence

Software Engineer

• Build Canoe's Site Reliability Engineering practice from the ground up, including SLOs and error budgets on critical services, observability and alerting standards, production readiness reviews, and on-call design
• Own incident management across Canoe end to end, including process, tooling, escalation paths, retrospective quality, and follow-through on corrective actions
• Lead the Quality Engineering organization and build lasting in-house quality leadership and expertise
• Define a risk-based quality strategy, including quality gates in CI/CD pipelines
• Continue the shift from manual verification toward automation-first, AI-assisted testing, and specification-driven development
• Define and report executive-level KPIs for quality and reliability, such as escape rates, incident trends, and error-budget consumption
• Use quality and reliability KPIs to inform engineering priorities across teams
• Serve as Technical Governance Owner for testing and incident management topics
• Partner with architects to bring reliability, testability, and operability perspectives to technical decisions
• Report to the VP of Application Development as a peer of other engineering guild leads

Director of Engineering – Quality & Reliability

Project Manager

• Lead large, enterprise software implementation projects
• Collaborate as a senior member of the Client Operations team to oversee and drive Canoe platform implementations
• Demonstrate Canoe’s value and guide clients toward maximum value realization
• Create, execute, and manage project plans, schedules, budgets, allocations, and project teams
• Create and implement project plans, manage resources, and ensure projects are completed on time and within budget
• Mentor team members and provide direction and support to project teams
• Communicate proactively with stakeholders, sponsors, project teams, clients, team members, and senior leadership
• Manage multiple projects simultaneously and balance competing priorities
• Assess risks and develop and maintain mitigation plans
• Ensure quality control of project tasks
• Document project artifacts, including BRDs, RAID, and workflow diagrams
• Provide regular project status updates, reporting, and feedback to the team, leadership, and client stakeholders

Senior Project Manager – Enterprise

Account Manager

• Identify new downstream reporting, fund accounting, and portfolio monitoring platforms serving EMEA-based LPs, asset servicers, family offices and wealth managers
• Build relationships with multiple stakeholders at existing downstream partners
• Develop and implement strategies to cultivate new opportunities with current and potential channel partners
• Design and negotiate referral fees, revenue share, and reseller/marketplace arrangements
• Negotiate and close technical integration agreements with target downstream platforms
• Work with product and engineering to scope joint data pipelines
• Achieve quarterly goals for generating qualified sales opportunities from channel partners
• Conduct high-level discovery conversations and meetings with partners and prospective clients
• Educate partners about Canoe’s product and articulate Canoe’s value proposition
• Conduct client, prospect, industry, competitor, and market research and analysis
• Work cross-functionally with marketing, growth, direct sales, and relationship managers
• Attend conferences, networking events, and partner meetings
• Track and report partner-sourced pipeline, lead volume, and conversion against target

Channel Partnerships Manager

Engineering Manager

• Lead a team of engineers responsible for data delivery and the systems that support it.
• Balance hands-on IC contribution with management duties — this role is expected to stay technical, not step fully out of the codebase.
• Drive execution against the guild's backlog and priorities as set by Product and senior leadership — proactively identifying issues, unblocking your team, and improving process and sequencing along the way rather than waiting to be told what needs attention.
• Own clear, proactive communication — with your team, with other engineering teams, with Product on backlog prioritization, and with stakeholders on delivery risk and status.

Engineering Manager, Data Delivery

• Build and maintain strong, long-lasting client relationships within our Institutional and Wealth Management segments
• Collaborate with cross-functional teams including Client Success, Implementation, Support, Sales, and Leadership to drive retention and revenue growth
• Lead the adoption of best practices for client retention, including business reports
• Drive net dollar retention (post-sales expansion and renewals) for Canoe’s clients

Relationship Manager – Strategic

• Build and maintain strong, long-lasting client relationships within our Enterprise Clients (Asset Servicers, Asset Managers, Asset Owners, et al).
• Collaborate with cross-functional teams including Product, Implementation, Support, Sales, and Leadership to drive retention and revenue growth.
• Lead the adoption of best practices for client retention, including business reports.
• Drive net dollar retention (post-sales expansion and renewals) for Canoe’s clients.

Director of Engineering – Quality & Reliability

Senior Project Manager – Enterprise

Channel Partnerships Manager

Engineering Manager, Data Delivery

Relationship Manager – Strategic

Relationship Manager, Enterprise