Director of Engineering – Quality & Reliability

Canoe Intelligence

Director of Engineering building Canoe Intelligence’s SRE and quality organization. Improving reliability, testing, and incident management for alternative-investment data automation.

Posted 9/10/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $200,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in building and leading Site Reliability Engineering and Quality Engineering practices, with a strong focus on incident management, quality strategy, and automation-first testing methodologies. Proficient in defining and reporting quality and reliability metrics to inform engineering priorities and drive organizational excellence.

Highest-signal resume keywords

Site Reliability Engineering LeadershipIncident Management OwnershipQuality Engineering Strategy DevelopmentAutomation-First Testing MethodologiesQuality and Reliability Metrics Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringQuality EngineeringIncident ManagementAutomation TestingSLO DevelopmentCI/CD Pipeline Quality GatesLLMs and Agentic ToolsKPI ReportingRisk-Based Quality StrategyDistributed QA Team Leadership

Soft Skills

LeadershipCommunicationInterpersonal SkillsAdaptabilityProblem-Solving

Tools & Technologies

PythonTypeScriptPHP/LaravelKafkaAWSTerraformPostgreSQLRedisElasticSearchDatadog

Industry Keywords

FintechData IntegrityClient TrustQuality MetricsIncident Trends

Tech Stack

Tools & technologies

AWSElasticSearchKafkaLaravelPHPPostgresPythonRedisTerraformTypeScript

About the role

Key responsibilities & impact

Build Canoe's Site Reliability Engineering practice from the ground up, including SLOs and error budgets on critical services, observability and alerting standards, production readiness reviews, and on-call design
Own incident management across Canoe end to end, including process, tooling, escalation paths, retrospective quality, and follow-through on corrective actions
Lead the Quality Engineering organization and build lasting in-house quality leadership and expertise
Define a risk-based quality strategy, including quality gates in CI/CD pipelines
Continue the shift from manual verification toward automation-first, AI-assisted testing, and specification-driven development
Define and report executive-level KPIs for quality and reliability, such as escape rates, incident trends, and error-budget consumption
Use quality and reliability KPIs to inform engineering priorities across teams
Serve as Technical Governance Owner for testing and incident management topics
Partner with architects to bring reliability, testability, and operability perspectives to technical decisions
Report to the VP of Application Development as a peer of other engineering guild leads

Requirements

What you’ll need

Minimum of 10 years of software engineering experience
At least 4 years leading quality, reliability, or platform engineering teams
Experience building an SRE, reliability, or quality engineering practice from scratch
Experience formally owning incident management for a company or major platform, from incident response through high-quality retrospectives and follow-through
Deep quality engineering background, including ownership of quality strategy and experience leading distributed or offshore QA teams
Demonstrated expertise applying LLMs and agentic tools such as Claude Code to real engineering workflows
Fluency with quality and reliability metrics such as escape rate, flake rate, MTTD/MTTR, and SLO attainment, including experience reporting them at the executive level
Excellent leadership, communication, and interpersonal skills with geographically distributed teams across multiple time zones
Ability to work effectively with ambiguous or missing information and adapt quickly in a startup-like environment
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
Preferred: hands-on experience with Python, TypeScript, PHP/Laravel, Kafka, AWS, Terraform, PostgreSQL, Redis, ElasticSearch, or Datadog
Preferred: fintech or other environments where data integrity and client trust are the product

Benefits

Comp & perks

Medical, dental, vision benefits
Flexible PTO
401(k)
Flexible work from home policy
Home office stipend
Employee Assistance Program
Gym/Wifi reimbursement
Education assistance
Parental Leave