Candescent

Account Executive

• Act as a trusted advisor to prospective and existing clients, understanding their digital banking needs and challenges.
• Represent our Digital Banking Platform throughout the sales process by preparing and delivering effective demonstrations, presentations and technical workshops reflective of client and prospect strategic goals and key business drivers for Digital Banking as it relates to the retail and business experience.
• Understand our Digital Banking Platform strategic direction and roadmap; present current and future functionality tied to business value; and communicate updates to the Sales and Digital Strategy Management teams.
• Work closely with the sales team to provide pre-sales technical expertise, including responding to RFPs/RFIs and conducting solution assessments.
• Collaborate with product management and development teams to relay customer feedback and influence future product enhancements.
• Assist in the implementation process by ensuring the proposed solutions align with client expectations and technical requirements.
• Develop and maintain strong relationships with key stakeholders at financial institutions.
• Stay up to date on digital banking trends, regulatory requirements, and emerging technologies to provide thought leadership.
• Maintain Subject Matter Expertise (SME) specific to Business Banking, Payments, and back-office processes.
• Provide answers to questions about our Digital Banking Platform and strategy as they are presented by prospects, clients, and internal team members via a portal.
• Create and maintain up-to-date resources for others with the organization. This is inclusive of but not limited to PowerPoint presentations, recorded sales demonstrations, industry articles, and the interactive sales demo.
• Convey customer and prospect feedback specific to the Business Banking and Payments solutions, amongst other solutions, to the broader team through proactive and ongoing communication.
• In addition, be an advocate within the field to articulate the Platform’s strategic direction and priorities to deliver an outstanding financial institution and end user experience.

Pre Sales Consulting Engineer

Director

• Oversee development, support, and optimization of Salesforce (SFDC), Zuora CPQ, NetSuite, Workday, and Concur systems.
• Ensure seamless integration across platforms using MuleSoft and maintain robust API connectivity.
• Drive enhancements and customizations in Salesforce and Zuora CPQ to support evolving business needs.
• Manage ERP and financial systems (NetSuite) and HR systems (Workday) for operational efficiency.
• Implement governance for expense management tools like Concur.
• Define and execute the roadmap for application development and support aligned with business objectives.
• Partner with business stakeholders to identify opportunities for innovation and process improvement.
• Establish and manage a global support model for critical applications, ensuring high availability and performance.
• Implement ITIL-based processes for incident, problem, and change management.
• Enforce data security, regulatory compliance (e.g., SOX, GDPR), and vendor SLA adherence.
• Lead and mentor a multi-disciplinary team of developers, architects, and support specialists.
• Manage budgets for application development and support initiatives.

Executive Director – Enterprise Applications

IT Support

• Define and maintain enterprise architecture standards, reference models, and technology roadmaps
• Chair or actively participate in the Enterprise Architectural Review Board (ARB) to enforce standards and integration governance
• Ensure compliance with security, risk, and regulatory requirements across all technology solutions
• Lead architecture design for complex business systems, including ERP, CRM, billing, HRIS, and AI platforms
• Oversee integration strategies leveraging ESB/MuleSoft and API-driven frameworks
• Map business capabilities to technology solutions ensuring alignment with strategic goals
• Assess emerging technologies and recommend adoption strategies to improve operational efficiency
• Drive initiatives for retiring technical debt and modernizing legacy systems
• Partner with business stakeholders, solution architects, and development teams to deliver scalable solutions
• Provide architectural oversight for major programs such as Zuora CPQ deployment, NetSuite integrations, and AI readiness initiatives
• Mentor solution architects and technical leads within the enterprise architecture team
• Support UAT and SIT processes, ensuring architecture compliance in deliverables
• Define operational readiness and hypercare plans for enterprise technology go-lives

Enterprise Architect, Business Technology

Support Engineer

• Provide client-centric, responsive, and high-quality technical support for Candescent software products
• Deliver effective technical client support to our growing client base
• Work with specific customers for deep understanding of their environment and functionality

Senior Support Analyst

Data Analyst

• Ensure quality report implementations by developing, documenting, and enforcing the use of reporting procedures
• Ensure data accuracy and reliability through rigorous validation and testing processes
• Manage reporting activities and representation during business meetings
• Compile, analyze, and report sales data
• Create compelling visualizations and dashboards to effectively communicate insights to stakeholders
• Work cross-functionally with key functions to drive business performance
• Provide actionable insights through reporting to guide the sales team
• Direct system support services for SFDC, SharePoint, Anaplan, CDM, Power Automate, and other systems as required

Pre Sales Consulting Engineer

Executive Director – Enterprise Applications

Enterprise Architect, Business Technology

Senior Support Analyst

Data Analyst, Sales Revenue Operations