Candescent

Business Analyst

• Utilize a deep understanding of the banking sector’s customer acquisition processes to provide examples related to Terafina’s product functionality
• Elicits requirements from the client and converts them into user stories and product requirements
• Works as a part of the project team and act as a bridge between the client and the Terafina technology team by elaborating the client requirements
• Ability to translate and understand integration requirements underlying the business requirements
• Liaises between the client and internal stakeholders to validate, analyze and document the requirements in the form of user stories
• Participates and lead discovery activities with the customer to lay down the requirements
• Participates in the functional design and solutioning
• Works closely with the QA team to create test scenarios and review the test cases
• Ability to learn the Agile methodology and related project tools
• Participates in the sprint grooming sessions and sprint reviews both internally and with the customer
• Open to travel to client site for requirements gathering and implementation activities like UAT

Product Manager

• Define functional requirements, integration needs, user experience expectations, and deployment approaches for new and enhanced platform capabilities.
• Develop well‑formed user stories, problem statements, and acceptance criteria to support efficient team execution.
• Partner with development teams to ensure delivered features meet agreed-upon requirements, quality standards, and timelines.
• Support sprint sequencing, incremental delivery planning, and ongoing refinement of work in progress.
• Participate fully in Agile ceremonies, including sprint planning, reviews, retrospectives, stand-ups, and demos.
• Maintain product quality through well-defined acceptance criteria and structured validation processes.
• Collaborate closely with Candescent clients and internal teams to gather requirements and validate designs.
• Represent the product in internal and external forums, including presenting new functionality and gathering feedback via user groups.
• Prepare documentation that explains new and existing functionality for customers and internal stakeholders.
• Contribute to short- and long-term product roadmaps in partnership with Product Managers, ensuring alignment to strategic objectives.
• Gather and analyze customer needs, market trends, and user research to inform product direction.
• Develop deep user understanding through personas, journey maps, and other insight‑gathering methods.
• Participate in PI (Program Increment) planning to inform team backlogs and cross‑functional alignment.
• Write and prioritize user stories based on business value, user impact, and technical feasibility.
• Evaluate backlog items continuously, balancing effort versus customer value.
• Manage dependencies, facilitate cross‑team engagement, and proactively resolve blockers.
• Collaborate with Product Managers on product performance, pricing considerations, and profitability analysis.

Product Owner, Business Banking

Business Operations

• Partner with executive leadership to define, operationalize, and track strategic initiatives.
• Translate organizational goals into clear operational plans, timelines, and measurable KPIs.
• Identify operational inefficiencies and lead process improvements across departments.
• Drive business process reengineering and lead enterprise-wide change management initiatives.
• Collaborate across Finance, Sales, Marketing, Product, HR, Professional Services, and Product Engineering to align operations with business needs.
• Build dashboards, reporting frameworks, and performance insights to support leadership decision-making.
• Manage, coach, and develop business analysts and operations specialists.

Senior Manager, Business Operations

SDET

• Architect and implement AI-powered test frameworks
• Design and validate multi-agent automation systems
• Implement LLM-based agents for automation script generation
• Develop generative data agents for synthetic data
• Mentor junior engineers on AI test techniques

Test Automation Architect

Solutions Engineer

• Define and maintain the enterprise API‑led architecture
• Lead end‑to‑end solution design for new integrations, enhancements, and platform capabilities
• Produce architectural artifacts including sequence diagrams, interface specifications, and RACI models
• Translate functional and technical requirements into scalable integration patterns
• Provide hands‑on oversight of API development using MuleSoft Anypoint Platform
• Review solution designs produced by SI partners to ensure compliance with Candescent standards
• Oversee MuleSoft environments (Development, SIT, UAT, Pre‑Prod, Production) and associated CI/CD pipelines

MuleSoft Solutions Architect

• Identify market opportunities through customer research, competitive assessments, and industry insights.
• Translate customer and market findings into actionable business and product requirements.
• Prioritize customer needs and maintain a clear, strategically aligned product roadmap.
• Lead prototyping efforts and collaborate with Architects and Engineers to support product and technology decisions.
• Define and bring to market revenue‑generating, customer‑driven software products optimized for digital banking experiences.
• Partner with Sales, Marketing, Product, and Support teams to launch market‑leading offerings.
• Own the complete product lifecycle from requirements through release, optimization, and end‑of‑life.
• Build and maintain business cases that guide product decisions and support Candescent’s financial performance.

Business Banking Product Owner

User Researcher

• Define and drive a research agenda across multiple product areas identifying the highest-leverage questions
• Set research standards and practices for the team: how we design studies, how we ensure rigor, how we communicate findings
• Conduct research on the most complex and strategically important problems
• Design and execute studies across qualitative and quantitative methods: contextual inquiry, usability testing, longitudinal studies, and more
• Synthesize across bodies of work and connect what we've learned into coherent, usable knowledge
• Occasionally engage directly with financial institution clients and partners
• Work closely with client-facing teams to ensure research resonates with a B2B audience
• Build trust with internal stakeholders

Staff User Researcher

Customer Success Manager

• Serve as the main point of contact for assigned banking clients, building and maintaining trusted relationships with key stakeholders, including senior executives.
• Understand clients’ business objectives, challenges, and strategic goals to align our software solutions with their needs.
• Proactively address client concerns, provide timely solutions, and ensure a high level of client satisfaction and trust.
• Act as a client advocate within the company, ensuring client feedback is communicated and considered in product development and service improvements.
• Own program-level delivery oversight, including defining scopes, managing implementation plans, setting timelines, and coordinating internal and client-side resources.
• Monitor and manage project timelines, budgets, and deliverables to meet or exceed client expectations.

Client Engagement Manager

Account Executive

• Gain in-depth knowledge of banking teller operations and core banking solutions, including their functionality, integration capabilities, and technical requirements.
• Collaborate with the technical team to identify customer requirements, tailor product demonstrations, and presentations to highlight the value proposition of the solutions for banking institutions.
• Engage with potential customers to understand their pain points, challenges, and objectives, and provide expert guidance on how the proposed solutions can address their specific needs effectively.
• Develop and deliver compelling demonstrations of the banking teller and core banking solutions, highlighting their features, benefits, and how they align with the customer's requirements.
• Collaborate with product managers and development teams to identify customization requirements and ensure that proposed solutions align with customer expectations.

Senior Account Executive

Business Development Rep

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Understand details of assigned customers, SW solutions and market.
• Effectively present and articulate solution value to prospects and clients with goal of influencing their buying decisions.
• Building and maintaining a Salesforce database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

Senior Business Development Representative

QA Engineer

• Develop testing plans, frameworks, test cases, and test scripts
• Execute unit, automated, and manual tests and code reviews
• Document and track defects with clear reporting on severity and resolution status
• Participate in agile planning events by offering quality-focused insights
• Work with Product Owners, Engineers, and Designers to define quality objectives
• Collaborate with Engineers to ensure applications are testable
• Create and execute test cases for smoke, integration, regression, and UAT testing
• Log, prioritize, and track bugs while working with Engineers on debugging and resolution
• Develop and maintain automated tests as part of CI/CD pipelines

Quality Assurance Engineer

Consultant

• Act as a trusted advisor to prospective and existing clients, understanding their branch transformation needs and challenges.
• Represent our Channel Services Platform (CSP) throughout the sales process by preparing and delivering effective demonstrations, presentations and technical workshops reflective of client and prospect strategic goals and key business drivers for Digital Banking as it relates to the retail and business experience.
• Understand our CSP strategic direction and roadmap; present current and future functionality tied to business value; and communicate updates to the Sales and Partner teams.
• Work closely with the sales team to provide pre-sales technical expertise, including responding to RFPs/RFIs.
• Collaborate with product management and development teams to relay customer feedback and influence future product enhancements.
• Assist in the implementation process by ensuring the proposed solutions align with client expectations and technical requirements.
• Develop and maintain strong relationships with key stakeholders at financial institutions.
• Stay up to date on branch transformation trends, regulatory requirements, and emerging technologies to provide thought leadership.
• Provide answers to questions about our Channel Services Platform and strategy as they are presented by prospects, clients, and internal team members via a portal.
• Create and maintain up-to-date resources for others with the organization. This is inclusive of but not limited to PowerPoint presentations, recorded sales demonstrations, industry articles, and the interactive sales demo.
• Convey customer and prospect feedback specific to the Interactive Teller and Branch solutions, amongst other solutions, to the broader team through proactive and ongoing communication.
• Be an advocate within the field to articulate the Platform’s strategic direction and priorities to deliver an outstanding financial institution and end user experience.

Solution Consultant – Interactive, Branch

Full-stack Engineer

• Execute Candescent’s identity vision aligned with product and platform strategy.
• Partner with Product and Engineering to design secure, compliant, and scalable offerings.
• Lead architecture, design, and implementation of market leading developer and marketplace experiences.
• Collaborate with product, security, and engineering teams to deliver seamless, secure experiences.
• Ensure compliance with regulatory and industry standards for financial services.
• Provide technical leadership, mentor engineers, and drive best practices in secure identity management.