Candescent

Sales

• Own the end-to-end renewals operating model, including process design, timelines, ownership, escalation paths, and systems
• Develop and operationalize retention strategies to improve Gross and Net Revenue Retention (GRR/NRR), reduce churn, and drive expansion
• Implement account health scoring and early-warning indicators to proactively identify and mitigate renewal risk
• Partner with Sales and Customer Success on renewal playbooks, segmentation, pricing/uplift strategies, and incentive alignment
• Establish disciplined renewal forecasting with clear pipeline visibility by segment, cohort, and stage
• Lead annual and quarterly sales planning, including headcount modeling, territory design, and quota setting
• Build equitable, scalable territory and quota models aligned to growth and profitability goals
• Drive alignment across Sales, Finance, and Executive Leadership on planning and forecasting assumptions
• Design and oversee KPI frameworks across the full funnel and renewal lifecycle (pipeline, conversion, attainment, productivity, renewal rate, churn, GRR, NRR)
• Monitor leading and lagging indicators; surface trends, risks, and opportunities to senior leadership
• Translate complex data into actionable insights that drive performance improvement
• Consolidate data and analyze trends to support accurate new-business and renewals forecasting
• Partner with revenue leaders to diagnose performance drivers and develop data-backed action plans
• Deliver recurring reporting for executive and board-level reviews
• Identify and implement process improvements to reduce friction and increase sales efficiency
• Standardize best practices in sales methodology, pipeline management, and performance tracking
• Act as a strategic advisor to sales leadership on operational readiness, incentives, and scale
• Lead, develop, and scale a high-performing Sales Operations team
• Foster a culture of data literacy, accountability, and continuous improvement
• Mentor team members and support career development

Director, Sales Operations

Product Designer

• Lead UX projects and drive overarching UX strategy
• Uphold experience design (XD) processes and collaborate closely with product management and engineering to define and implement innovative solutions that align with the product's visual and experiential direction
• Execute all stages of visual design, from initial concept through engineering design reviews
• Conceptualize original ideas that bring simplicity and user-friendliness to complex design challenges
• Create wireframes, storyboards, user flows, and process flows to effectively communicate design and interaction concepts
• Present and defend design decisions and key milestone deliverables to peers and executive stakeholders
• Participate in user research and evaluate user feedback to guide design improvements
• Contribute to and promote design guidelines, best practices, and standards

UX/UI Designer

Support Engineer

• Serve as a primary interface for customers during onboarding, issue resolution, and ongoing support
• Diagnose, troubleshoot, and resolve known technical issues using defined practices, procedures, and company policies
• Match customer needs to the appropriate Digital Insight offerings and recommend best-practice usage
• Deliver clear guidance and training to customers on how to effectively use supported solutions
• Manage multiple customer cases and small projects concurrently
• Create clear, concise, and accurate case documentation
• Ensure timely, appropriate escalations with fully documented issue details
• Build strong working relationships with cross-functional teams across Candescent and Digital Insight Software Solutions

Software Support Engineer

Risk

• Enable campaigns across marketing automation platforms (emails, landing pages, forms, nurtures).
• Manage lead lifecycle workflows, campaign QA, tracking, and troubleshooting.
• Support website and landing page updates via CMS tools.
• Maintain CRM data integrity, segmentation accuracy, and workflow governance.
• Manage data hygiene, deduplication, enrichment, taxonomy audits, and campaign list validation.
• Monitor sync integrity and proactively resolve data inconsistencies and system issues.
• Support integrations across marketing automation, CRM, analytics, and related platforms.
• Maintain workflow, integration, and systems documentation.
• Support dashboards and reporting across marketing, CRM, and analytics tools.
• Track campaign and funnel performance and validate reporting accuracy.
• Support governed system usage, access controls, and configuration management.
• Ensure clean and validated data inputs for reporting, predictive models, and AI workflows.
• Enforce best practices for campaign setup, naming conventions, and data governance.
• Identify opportunities to improve efficiency, automation, and operational consistency.

Manager – Marketing Technology, Data Governance

Director

• Define, lead, and scale a high-performing, global support organization that delivers exceptional customer experiences across our digital banking, account opening, and channel service platforms.
• Ensure reliable, responsive, and high-quality support operations while continuously improving customer satisfaction, retention, and operational efficiency.
• Mentor managers and senior individual contributors, and establish scalable support models that balance speed, quality, and cost.
• Identify inefficiencies, eliminate friction for customers and teams, and introduce modern support practices, tooling, and metrics.
• Drive operational transformation to elevate the customer support function into a strategic differentiator for the business.

Executive Director – Client Care

People Operations

• Own and execute complex HR operational processes across the global employee lifecycle including onboarding, job changes, compensation updates, leaves, and offboarding.
• Serve as a senior escalation point for complex employee cases requiring cross-functional coordination or country-specific expertise.
• Ensure consistent, policy-aligned service delivery while adapting processes to local regulatory and payroll requirements.
• Act as a primary HR operations partner to Payroll, supporting payroll execution across the U.S., Canada, and other supported countries.
• Document payroll-related processes and controls to support compliance, continuity, and knowledge transfer.
• Support and coordinate global mobility activities, including cross-border transfers, relocations, country changes, and work authorization tracking.
• Identify process gaps and improvement opportunities related to mobility workflows and employee experience.
• Lead data validation efforts tied to payroll, benefits, and reporting cycles.
• Support internal and external audits by preparing documentation, reconciling data, and responding to findings.

Principal People Operations Advisor

Data Analyst

• Requirement Gathering - Collaborate with stakeholders to gather and analyze business requirements related to data, reporting, and analytics.
• Business Process mapping - Translate business problems into analytical questions and identify data sources needed to support analysis.
• Data Analysis - Perform data exploration, validation, and transformation to prepare datasets for analysis.
• Data Visualization - Develop dashboards, reports, and visualizations using tools such as Power BI, Tableau, or Looker.
• Story Telling - Generate actionable insights and present findings to stakeholders through compelling data stories.
• Collaboration with Data Team - Work with data engineers and architects to define data pipelines and ensure data quality and integrity. Contribute to the development and evolution of best practices within the analytics team.
• Manage and run Story Board - Support the development of KPIs, metrics, and business performance frameworks.

Business Data Analyst

Project Manager

• Take ownership and drives each assigned project to a successful completion
• Assess and monitor project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction
• Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction.
• Maintain a strong client relationship while working with appropriate Candescent and third-party vendor representatives from project kickoff to go Live date.
• Demonstrate effective leadership and project management skills
• Drive the documentation and proactive communication of project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and project alignment and the timely resolution of issues, risks and roadblocks.
• Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer’s needs and accurately represent the voice and perspective of the financial institutional customer within Candescent.
• Skillfully generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations
• Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
• Serves as coach and mentor to Project Managers within Implementation Services
• Be able to support conversion projects during non-business hours or weekends.

Senior Project Manager

DevOps Engineer

• Operate and maintain cloud infrastructure to ensure high availability, performance, and security of production environments
• Perform hands‑on troubleshooting and root cause analysis for cloud and application‑level issues
• Continuously optimize cloud environments for performance, resilience, and cost efficiency
• Implement and maintain infrastructure‑as‑code (IaC) to enable consistent, repeatable, and secure cloud deployments
• Build, enhance, and support CI/CD pipelines that accelerate development while maintaining quality and control
• Develop internal tools and automation to reduce manual effort and improve operational reliability
• Ensure cloud environments adhere to security best practices and internal policies
• Partner with security and engineering teams to support secure deployments and access controls
• Monitor and optimize cloud spend, providing visibility and recommendations to balance cost and performance
• Bridge development and operations teams to support smooth application delivery and production readiness
• Direct and collaborate with managed services providers to ensure operational execution aligns with Candescent business objectives
• Contribute to platform standards, documentation, and operational runbooks

Cloud DevOps Engineer

• Take ownership and drives each assigned project to a successful completion
• Assess and monitor project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction.
• Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction.
• Maintain a strong client relationship while working with appropriate Candescent and third-party vendor representatives from project kickoff to go Live date.
• Demonstrate effective leadership and project management skills
• Drive the documentation and proactive communication of project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and project alignment and the timely resolution of issues, risks and roadblocks.
• Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer’s needs and accurately represent the voice and perspective of the financial institutional customer within Candescent.
• Skillfully generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations.
• Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
• Serves as coach and mentor to Project Managers within Implementation Services.
• Be able to support conversion projects during non-business hours or weekends.

Customer Success Manager

• Serve as the main point of contact for assigned banking clients, building and maintaining trusted relationships with key stakeholders, including senior executives.
• Understand clients’ business objectives, challenges, and strategic goals to align our software solutions with their needs.
• Proactively address client concerns, provide timely solutions, and ensure a high level of client satisfaction and trust.
• Support the DSM in identifying cross-sell, upsell, and co-innovation opportunities, driving long-term account growth.
• Monitor and manage project timelines, budgets, and deliverables to meet or exceed client expectations.
• Prepare and present regular account reviews to clients and internal stakeholders, highlighting successes, challenges, and opportunities for further alignment and growth.
• Actively track account health, risks, and project dependencies using CRM and collaboration tools; deliver insights to internal stakeholders and clients while mitigating risks and escalating issues as needed to maintain project momentum.

Client Engagement Manager

Consultant

• Configure software deployments using YAML-based configuration files across GCP environments (Cloud Run, GKE, Cloud Functions, Pub/Sub, etc.)
• Translate customer requirements into platform-level configurations, avoiding custom development where native configuration suffices
• Build and maintain integration configurations between GCP services and third-party systems using declarative tooling
• Manage environment-specific configuration files across dev, staging, and production using version-controlled YAML
• Troubleshoot deployment issues, configuration drift, and service connectivity problems in GCP
• Work as part of an implementation team including a team lead, developers, QA, and business analysts to deliver against project plans
• Participate in customer and partner interactions throughout the project lifecycle — requirements gathering, sprint reviews, UAT, live cutover, and transition support
• Serve as a point of contact for support teams handling delivery issues escalated from customers
• Train and guide newly onboarded consultants on configuration patterns, GCP tooling, and environment management best practices
• Collaborate effectively with teams across US and India time zones

Technical Consultant

Developer Relations

• Lead the design, development, and evolution of our Developer Experience and Marketplace ecosystem.
• Drive architectural decisions for developer experience, partner integrations & extensibility across our banking platform.
• Ensure security, scalability, and modern user experiences.
• Partner with Product and Engineering to design secure, compliant, and scalable offerings.
• Collaborate with product, security, and engineering teams to deliver seamless, secure experiences.
• Provide technical leadership, mentor engineers, and drive best practices in secure identity management.