Candescent

Business Development Rep

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Understand details of assigned customers, SW solutions and market.
• Effectively present and articulate solution value to prospects and clients with goal of influencing their buying decisions.
• Building and maintaining a Salesforce database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

Senior Business Development Representative

QA Engineer

• Develop testing plans, frameworks, test cases, and test scripts
• Execute unit, automated, and manual tests and code reviews
• Document and track defects with clear reporting on severity and resolution status
• Participate in agile planning events by offering quality-focused insights
• Work with Product Owners, Engineers, and Designers to define quality objectives
• Collaborate with Engineers to ensure applications are testable
• Create and execute test cases for smoke, integration, regression, and UAT testing
• Log, prioritize, and track bugs while working with Engineers on debugging and resolution
• Develop and maintain automated tests as part of CI/CD pipelines

Quality Assurance Engineer

Consultant

• Act as a trusted advisor to prospective and existing clients, understanding their branch transformation needs and challenges.
• Represent our Channel Services Platform (CSP) throughout the sales process by preparing and delivering effective demonstrations, presentations and technical workshops reflective of client and prospect strategic goals and key business drivers for Digital Banking as it relates to the retail and business experience.
• Understand our CSP strategic direction and roadmap; present current and future functionality tied to business value; and communicate updates to the Sales and Partner teams.
• Work closely with the sales team to provide pre-sales technical expertise, including responding to RFPs/RFIs.
• Collaborate with product management and development teams to relay customer feedback and influence future product enhancements.
• Assist in the implementation process by ensuring the proposed solutions align with client expectations and technical requirements.
• Develop and maintain strong relationships with key stakeholders at financial institutions.
• Stay up to date on branch transformation trends, regulatory requirements, and emerging technologies to provide thought leadership.
• Provide answers to questions about our Channel Services Platform and strategy as they are presented by prospects, clients, and internal team members via a portal.
• Create and maintain up-to-date resources for others with the organization. This is inclusive of but not limited to PowerPoint presentations, recorded sales demonstrations, industry articles, and the interactive sales demo.
• Convey customer and prospect feedback specific to the Interactive Teller and Branch solutions, amongst other solutions, to the broader team through proactive and ongoing communication.
• Be an advocate within the field to articulate the Platform’s strategic direction and priorities to deliver an outstanding financial institution and end user experience.

Solution Consultant – Interactive, Branch

Full-stack Engineer

• Execute Candescent’s identity vision aligned with product and platform strategy.
• Partner with Product and Engineering to design secure, compliant, and scalable offerings.
• Lead architecture, design, and implementation of market leading developer and marketplace experiences.
• Collaborate with product, security, and engineering teams to deliver seamless, secure experiences.
• Ensure compliance with regulatory and industry standards for financial services.
• Provide technical leadership, mentor engineers, and drive best practices in secure identity management.

Principal Engineer – Developer

Product Manager

• Responsible for delivering product outcomes and functionality that meet customer and user needs
• Translate product vision and insights into prioritized features and user stories
• Collaborate with Candescent clients and Product Managers to identify and prioritize requirements for enhancements to the Banking Platform
• Work with the Product Advisory Council, participating in user group discussions and presenting both strategic and tactical functionality
• Additional responsibilities include release planning, product roadmap maintenance, and backlog grooming for assigned Candescent Banking Services initiatives
• Lead efforts to define specific functions, integration requirements, user experiences, and deployment strategies for delivery to both the company and market
• Develop, shape, and refine user stories, problem statements, and acceptance criteria to ensure efficient and effective team consumption
• Collaborate with the broader product organization to ensure integration across all Candescent Digital Banking Technology products
• Work closely with the development team to ensure that delivered products meet specified requirements and are delivered on time and within budget
• Drive understanding of the work to be completed by the development team, supporting effective sprint sequencing and incremental delivery
• Participate actively in scrum ceremonies such as sprint planning, reviews, retrospectives, daily stand-ups, and demos
• Maintain functional quality by setting and evaluating expectations and acceptance criteria
• Present and train internal customers on new platform features and services released in each version
• Prepare explanatory documentation for customers on existing and new platform functionality
• Document business requirements using the company's software development tools and methodology
• Collaborate with the Product Manager to manage product profitability and performance, ensuring alignment with short- and long-term product objectives and roadmaps
• Gather customer and user needs, along with market research, to inform the product vision and strategy created by the Product Manager
• Use the product vision and insights to define product features and prioritize the team’s backlog
• Demonstrate a deep understanding of customers and users through the development of insights, including personas, journey maps, and product charters
• Participate in PI (Program Increment) planning to prioritize the roadmap and inform team backlogs
• Write and prioritize user stories based on business needs, user requirements, and technical feasibility
• Continuously refine the product backlog by analyzing value versus effort
• Define acceptance criteria and validate that features and stories meet user quality standards
• Drive product development in collaboration with cross-functional teams and engage stakeholders (e.g., PMs, other POs, functions) to manage dependencies and resolve issues

Product Owner – Integration

• Deliver product outcomes and functionality that meet customer and user needs
• Translate product vision and insights into prioritized features and user stories, developed by their agile team of 8–10 members
• Collaborate with clients and Product Managers to identify and prioritize requirements for enhancements to the Banking Platform
• Work with the Product Advisory Council, participating in user group discussions and presenting both strategic and tactical functionality
• Release planning, product roadmap maintenance, and backlog grooming for assigned Candescent Banking Services initiatives
• Define specific functions, integration requirements, user experiences, and deployment strategies for delivery to both the company and market
• Develop, shape, and refine user stories, problem statements, and acceptance criteria to ensure efficient and effective team consumption
• Collaborate with the broader product organization to ensure integration across all Candescent Digital Banking Technology products
• Work closely with the development team to ensure that delivered products meet specified requirements and are delivered on time and within budget
• Drive understanding of the work to be completed by the development team, supporting effective sprint sequencing and incremental delivery
• Participate actively in scrum ceremonies such as sprint planning, reviews, retrospectives, daily stand-ups, and demos
• Maintain functional quality by setting and evaluating expectations and acceptance criteria
• Present and train internal customers on new platform features and services released in each version
• Prepare explanatory documentation for customers on existing and new platform functionality
• Document business requirements using the company's software development tools and methodology
• Collaborate with the Product Manager to manage product profitability and performance, ensuring alignment with short- and long-term product objectives and roadmaps
• Gather customer and user needs, along with market research, to inform the product vision and strategy created by the Product Manager
• Use the product vision and insights to define product features and prioritize the team’s backlog
• Demonstrate a deep understanding of customers and users through the development of insights, including personas, journey maps, and product charters
• Participate in PI (Program Increment) planning to prioritize the roadmap and inform team backlogs
• Write and prioritize user stories based on business needs, user requirements, and technical feasibility
• Continuously refine the product backlog by analyzing value versus effort
• Define acceptance criteria and validate that features and stories meet user quality standards
• Drive product development in collaboration with cross-functional teams and engage stakeholders (e.g., PMs, other POs, functions) to manage dependencies and resolve issues

Product Owner – Data

Data Scientist

• Conduct data set collection, data cleansing, and data analysis with statistical and AI/ML methods to understand product usage, journeys, funnels and product health, and identify product gaps and areas of improvement
• Perform user behavioral analysis, discover underlying user profiles and attributes, learn foundational user embeddings, detect user personas, apply effective clustering for user segmentation analysis, and predict user’s next possible digital banking actions
• Plan A/B and multi-variate statistical testing, define clear and testable hypotheses with measurable success metrics, design randomized and unbiased sampling strategies, monitor and collect test results, and apply statistical testing to draw conclusions
• Utilize statistical and AI/ML techniques to conduct comprehensive data analysis during product acceptance
• Define the key performance metrics with product management, ensure the KPIs are instrumented in products, collect data from different channels and analytical platforms, perform data analysis and develop dashboards to monitor the post-launch performance
• Collaborate with account and relationship team to apply the data-driven approach and methodology to the product integration and product launch with financial institutions
• Research market and technology trends, analyze what product features can be developed with the latest statistical models, AI/ML models, agentic AI systems, recommender systems, and other deep learning algorithms
• Leverage advanced analytical techniques, such as anomaly detection, decision trees, random forest, neural networks, graph network, supervised and unsupervised AI/ML models, to spot unusual behaviors or transactions
• Evaluate product performance from different vendors and partners in data, AI, risk and fraud solutions
• Generate key metrics, charts, graphs, reports, dashboards and drill-downs to communicate the key product message effectively to internal and external stakeholders
• Investigate the root cause of data integrity issues, identify missing data, duplicate data, inconsistent data, and other data errors.

• Create exceptional customer experiences by driving overall product’s strategy, vision, and roadmap
• Ensure alignment across agile teams and manage dependencies
• Leverage market research, customer/user needs, and internal business priorities to create product vision
• Identify new solutions, enhancement opportunities, or product gaps
• Demonstrate deep understanding of the customer/user through research and insights

Senior Product Manager – AI

• Lead efforts to define specific functions, integration requirements, user experiences, and deployment strategies for delivery to both the company and market
• Develop, shape, and refine user stories, problem statements, and acceptance criteria to ensure efficient and effective team consumption
• Collaborate with the broader product organization to ensure integration across all Candescent Digital Banking Technology products
• Work closely with the development team to ensure that delivered products meet specified requirements and are delivered on time and within budget
• Drive understanding of the work to be completed by the development team, supporting effective sprint sequencing and incremental delivery
• Participate actively in scrum ceremonies such as sprint planning, reviews, retrospectives, daily stand-ups, and demos
• Maintain functional quality by setting and evaluating expectations and acceptance criteria
• Present and train internal customers on new platform features and services released in each version
• Prepare explanatory documentation for customers on existing and new platform functionality
• Document business requirements using the company's software development tools and methodology
• Collaborate with the Product Manager to manage product profitability and performance, ensuring alignment with short- and long-term product objectives and roadmaps

Learning and Development

• Create and deliver training that simplifies complex software concepts into clear, user-friendly learning experiences.
• Design and develop in a variety of formats: mainly self-paced on demand courses, videos and job aids, but occasionally live webinars; record courses and videos
• Develop assessment tools (e.g. tests) to evaluate participant comprehension
• Utilize their knowledge of instructional design principles and adult learning theory to train business and software concepts effectively
• Manage multiple projects effectively, work independently, perform under pressure and deliver high quality results on time
• Access and use subject matter experts in other departments to determine content and scope of training
• Incorporate instructional design process methodology: audience analysis, job tasks, storyboards, flowcharts, performance objectives, testing strategies, and learning activities
• Utilize AI where appropriate in the design and development process
• Participate in internal material reviews and internal pilot training sessions before distributing new learning content broadly
• Deliver live webinars where appropriate
• Continuously evaluate, enhance, and improve training materials.

Instructional Designer

Artificial Intelligence

• Translate strategic concepts, AI behaviors, and conversational patterns into cohesive, elegant product experiences.
• Work closely with engineering to deliver polished flows and reusable components that scale across the platform.

Senior AI Experience/Interaction Designer

• Drive the UX vision for next-generation agents AI experiences
• Lead the design direction, mentor designers, and partner across AI, Data and Product to define how AI delivers real, trustworthy value at scale

Senior AI Designer – Agentic & Predictive Experiences Lead

Solutions Engineer

• Participate in Requirements sessions with customers to understand product fit w.r.t. requirements and the resulting gaps.
• Solution the requirements within product boundaries through configurations customizations and integrations.
• Manage an implementation team consisting of team lead, Salesforce developers, UI developers, QA and BA to deliver as per project plan.
• Manage customer interactions throughout the project for project scheduling, requirements and solutioning, dependency tracking, integrations, sprint reviews, UAT planning and management, live cutover and transition support.
• Guide the team on configurations, customizations, integrations working in tandem with technical leads in the Delivery organization as an when required.
• Work with product team for providing inputs on generic requirements observed, sharing generic development done, reporting issues observed, getting feedback on extension approach used for new extension patterns.
• Be a contact point for Terafina support team for handling delivery issues reported by customers via the support team.

PS Solution Architect II – Java/Salesforce

• Implement Features and Deliver Production-Ready Code
• Develop and deploy secure, reliable features
• Create technical documentation, system diagrams, and debugging reports
• Participate in agile planning events with technical insights and feasibility analysis
• Collaborate with Product Owners, Designers, and Engineers to translate business needs into technical solutions
• Provide input on technology enhancements, emerging tools, and product gaps to shape the roadmap
• Design, build, and maintain software solutions in an agile environment
• Write clean, scalable code aligned with best practices and standards
• Collaborate with peers to implement user stories, resolve issues, and improve functionality
• Engage in agile ceremonies such as daily scrums and demos
• Create proof-of-concepts and run experiments to guide technical decisions
• Conduct peer code reviews for quality and knowledge sharing
• Track delivery metrics such as lead time and deployment frequency
• Identify and implement improvements to enhance efficiency

Software Engineer

Operations

• Create and review sales quotes to ensure accuracy of pricing and SKU
• Validate product configurations and monitor approvals
• Collaborate with Legal and Sales teams

Senior Business Development Representative

Quality Assurance Engineer

Solution Consultant – Interactive, Branch

Principal Engineer – Developer

Product Owner – Integration

Product Owner – Data

Data Scientist

Senior Product Manager – AI

Product Owner – Integration

Instructional Designer

Senior AI Experience/Interaction Designer

Senior AI Designer – Agentic & Predictive Experiences Lead

PS Solution Architect II – Java/Salesforce

Software Engineer

Quote Operations Analyst