Software Support Engineer

Candescent

Software Support Engineer serving as a primary customer-facing technical resource supporting Digital Insight Software Solutions. Responsible for troubleshooting and resolving technical issues while delivering exceptional customer outcomes.

Posted 6/4/2026full-timeRemote • 🇷🇸 SerbiaJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical supportsoftware supporttroubleshootingcase documentationproblem analysiscustomer onboardingissue resolutionproject managementDigital Insight offeringstechnical problem diagnosis

Soft Skills

customer servicecommunicationrelationship buildingtrainingtime managementorganizational skillscollaborationadaptabilityattention to detailproblem-solving

Tools & Technologies

CandescentDigital Insight Software Solutionscase management systemsdocumentation toolscustomer relationship management (CRM) softwaretechnical support platformsissue tracking systemsknowledge basesremote support toolscollaboration tools

Certifications & Qualifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technologyrelated field degreetechnical support certificationsoftware support certificationITIL certificationCompTIA A+Microsoft Certified: Azure FundamentalsCisco Certified Network Associate (CCNA)Certified Help Desk Professional (CHDP)

Industry Keywords

customer-facing technical rolebest-practice usageescalation procedurestechnical issue resolutionsupport solutionscustomer needs assessmentcross-functional teamsservice level agreements (SLAs)technical documentationonboarding processes

About the role

Key responsibilities & impact

Serve as a primary interface for customers during onboarding, issue resolution, and ongoing support
Diagnose, troubleshoot, and resolve known technical issues using defined practices, procedures, and company policies
Match customer needs to the appropriate Digital Insight offerings and recommend best-practice usage
Deliver clear guidance and training to customers on how to effectively use supported solutions
Manage multiple customer cases and small projects concurrently
Create clear, concise, and accurate case documentation
Ensure timely, appropriate escalations with fully documented issue details
Build strong working relationships with cross-functional teams across Candescent and Digital Insight Software Solutions

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
0-2 years of experience in technical support, software support, or a customer-facing technical role preferred
Ability to analyze and diagnose technical problems and apply known solutions
Working knowledge of the most commonly used Digital Insight offerings and their capabilities
Proficient in general computer and technical troubleshooting skills
Comfortable working on routine or semi-routine assignments under established procedures

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities