Knowledge Management Specialist

Candescent

Knowledge Management Specialist responsible for creating and maintaining high-quality knowledge base content. Collaborating with cross-functional teams to ensure documentation aligns with product changes.

Posted 7/23/2026full-timeRemote • 🇷🇸 SerbiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Knowledge Management and Technical Documentation, with a strong focus on creating and maintaining high-quality knowledge base content. Proficient in collaborating with cross-functional teams to ensure documentation aligns with product releases and enhances user experience.

Highest-signal resume keywords

Knowledge ManagementTechnical DocumentationRelease ReadinessStrong Written CommunicationCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Knowledge Base Content CreationStructured DocumentationContent GovernanceKnowledge Health Metrics MonitoringContinuous Improvement Processes

Soft Skills

Attention to DetailOrganizational SkillsPrioritization Skills

Tools & Technologies

Microsoft Office SuiteCopilotOnline Collaboration SoftwareTeams

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Knowledge StandardsDocumentation StrategyContent ConsistencyUser-Friendly Content

About the role

Key responsibilities & impact

Create, update, and maintain high-quality knowledge base articles to ensure content is accurate, current, and easy to consume
Govern submitted knowledge content to ensure consistency, clarity, and adherence to knowledge standards and best practices.
Review and approve knowledge articles, providing actionable feedback to authors when revisions are needed
Partner with Product, Support, Training, and Operations teams to align documentation with product releases, enhancements, and process changes
Support release readiness by ensuring required knowledge content is completed, reviewed, and published on time
Monitor knowledge health metrics (e.g., article freshness, usage, gaps) and proactively identify areas for improvement
Support continuous improvement of knowledge workflows, tooling, and governance processes
Contribute to documentation strategy and scalability as the Knowledge Management function evolves.
Drive priorities across the department, organization, and/or cross‑functional teams

Requirements

What you’ll need

Bachelor’s Degree (business, communications or related field preferred)
3-5 years of experience in Knowledge Management, Technical Documentation, release readiness, or a related role
Demonstrated experience creating and maintaining structured documentation or knowledge base content
Strong written communication skills with the ability to translate complex concepts into clear, user-friendly content
Demonstrates native or near-native proficiency in both written and spoken English
Proficient in Copilot or other AI tools, Microsoft Office Suite and online collaboration software such as Teams (or equivalent webcast software)
Experience working cross-functionally with Product, Support, or Operations teams
High attention to detail with strong organizational and prioritization skills

Benefits

Comp & perks

Professional development opportunities