Canary Technologies

Recruitment

• Collaborate with senior leaders to create a recruitment process and execute it.
• Advertise open jobs and post them on various job boards and social media channels.
• Conduct proactive candidate sourcing and sort/screen candidate resumes.
• Schedule phone and in person interviews and address candidate questions throughout the interview process.
• Process position requisitions and manage all applications, resumes, and internal job postings.
• Utilize, maintain and update ATS (e.g., Lever) to track applicants and improve processes.
• Administer pre-employment testing as required and check references.
• Own recruiting agency relationships for all departments and provide insights on talent attraction metrics (funnel, sources, conversion, retention).
• Ensure a positive candidate experience.

Talent Acquisition Manager

Implementation Specialist

• Own end-to-end implementation for enterprise hotel groups from planning through deployment and handoff.
• Coordinate multi-property rollouts across hundreds/thousands of properties, balancing timelines and dependencies.
• Manage complex system integrations (PMS, POS, CRM, payments, APIs).
• Act as the primary deployment liaison for enterprise client stakeholders, including IT and operations leadership.
• Develop scalable processes, frameworks, and playbooks for enterprise deployments.
• Deliver executive-level communication: project updates, risk assessments, strategic alignment.
• Partner cross-functionally with Product, Engineering, and Support to resolve technical challenges.
• Drive continuous improvement of enterprise onboarding practices.

Enterprise Implementation Manager

Customer Success Manager

• About Us and Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
• Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
• Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work.
• Join us in shaping the future of hospitality!
• About the Role: We’re seeking a proactive and driven Customer Success Enablement Manager to join our growing team.
• In this role, you’ll be instrumental in designing and delivering the training, tools, and processes that empower our CS organization to deliver exceptional customer experiences at scale.
• As an Enablement Manager, you’ll support our Customer Success team and work closely with Sales, Product, and Marketing teams to ensure consistent messaging, impactful onboarding, and continuous learning across the organization.
• Your efforts will directly influence team performance and customer value, establishing you as a key player in shaping the future of how Canary enables success for both our people and our customers.

Customer Success Enablement Manager

You'll be the cornerstone of our kiosk activation strategy, leading on-site deployments across North America and occasionally EMEA. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules. Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands-on with Opera PMS settings, testing kiosk hardware in our New York office, and being on-site during critical go-lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need.

Kiosk Implementation Specialist

Sales Development Rep

• Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
• Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
• Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
• Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
• Join us in shaping the future of hospitality!
• We are seeking a highly motivated Sales Development Representative (SDR) to help our growing company drive new customer acquisition.
• This role will provide a career path in outbound sales for talented individual.
• Conduct persistent outreach to targeted prospects (dials/email)
• Communicate our value proposition to decision makers and qualify them for potential sales opportunities
• Deliver against a quota for qualified leads
• Leverage prospecting tools to research companies and identify key decision makers
• Collaborate closely with our Account Executives to help them close accounts and accelerate pipeline growth
• Contribute towards optimizing our approach towards sales development to drive ongoing improvement
• Leverage Salesforce for lead and pipeline management, and sales forecasting
• Participate in knowledge sharing, training updates and process optimization

Talent Acquisition Manager

Enterprise Implementation Manager

Customer Success Enablement Manager

Kiosk Implementation Specialist

Sales Development Representative, Mid Market