Customer Engagement Specialist
Avēsis
Customer Success Enablement Manager
Canary Technologies
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $105,000 per year
Job Level
JuniorMid-Level
About the role
- About Us and Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
- Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
- Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work.
- Join us in shaping the future of hospitality!
- About the Role: We’re seeking a proactive and driven Customer Success Enablement Manager to join our growing team.
- In this role, you’ll be instrumental in designing and delivering the training, tools, and processes that empower our CS organization to deliver exceptional customer experiences at scale.
- As an Enablement Manager, you’ll support our Customer Success team and work closely with Sales, Product, and Marketing teams to ensure consistent messaging, impactful onboarding, and continuous learning across the organization.
- Your efforts will directly influence team performance and customer value, establishing you as a key player in shaping the future of how Canary enables success for both our people and our customers.
Requirements
- 2–4+ years in Customer Success, Enablement, or a similar role.
- Proven experience building training, playbooks, or enablement content for customer-facing teams.
- Strong presentation and communication skills; able to engage and inspire teams.
- Excellent facilitation and workshop leadership skills.
- Strong project management skills with the ability to prioritize and execute effectively.
- Familiarity with CS methodologies and tools (e.g., Gainsight, Salesforce, customer health scoring).
- Highly organized, analytical, and comfortable in a fast-paced startup environment.
- A collaborative, proactive mindset with a passion for helping others succeed. Self-starter who thrives in a dynamic, often ambiguous environment.
