Canada Life

Artificial Intelligence

• Maintain the AI use‑case inventory and lifecycle records across intake, review, approvals, and monitoring.
• Triage AI use-cases and ensure adherence to AI policies/standards (privacy, security, legal, etc.).
• Support governance forums and prepare briefing materials for the AI Review Group.
• Build and automate dashboards (e.g., in Power BI) showing AI use-case throughput and AI use case assessment lifecycle.
• Produce executive‑level summaries - clear narratives, visuals, and call‑outs on trends, risks, and decisions needed.
• Create automated reporting flows using Power Automate (notifications, SLA reminders, approvals tracking).
• Synthesize input from Architecture, Legal, Privacy, Risk, and Responsible AI reviews to build integrated reports.
• Analyze trends in AI adoption, tools, and KPI reporting.
• Improve and maintain governance templates, checklists, and SharePoint content.
• Support continuous improvement of the AI governance workflow and stakeholder experience.
• Work with cross‑functional teams across Canada Life to ensure alignment on standards, controls, and reporting cadences.
• Partner with global and local teams working on AI, automation, analytics and reporting.

AI Governance & Reporting Intern, Student Position

Full-stack Engineer

• Provide day‑to‑day technical leadership to developers across actuarial and financial reporting applications.
• Support code reviews, design discussions, and technical troubleshooting.
• Promote good engineering practices including performance tuning, testing, and secure development.
• Support enhancement and maintenance of custom actuarial and reporting systems used for valuation, capital calculation, data aggregation, and analytics.
• Troubleshoot production issues, support stability, and ensure data integrity.
• Collaborate with platform teams on deployments, environment management, and operational processes.
• Participate in modernization initiatives such as cloud integrations, re‑platforming, and automation improvements.
• Work with architects to review designs and help implement target-state patterns.
• Help introduce CI/CD improvements, DevOps tooling, and engineering best practices.
• Coordinate with actuarial and finance stakeholders to understand functional needs and translate them into actionable technical work.
• Support sprint planning, backlog grooming, and estimation.
• Prepare and maintain technical documentation, support materials, and operational runbooks.
• Ensure solutions comply with audit, security, and governance standards.
• Contribute to functional, integration, and regression testing strategies.
• Support automated test frameworks where applicable.
• Assist with defect resolution and post‑release validation.

Senior Technical Lead

Account Manager

• Full accountability of the client relationship including plan design, legislative, governance and investment discussions.
• Creating and maintaining an annual business plan.
• Collaborate with sales to support persistency and execution targets.
• Effectively highlight areas of opportunity and growth and action to capture those.
• Continuously assess the evolving needs of our customers and look for opportunities to cross sell products and services aligned to clients’ needs.
• Provide direct input into communication and education strategies.
• Meets with client/partner teams on a monthly/quarterly basis to monitor service deliverables and assess needs (i.e., governance committee, Client HR team, Finance, communications team, etc.).
• Lead and handle project management, marketing, communication projects, changes to HRIS or other systems.
• Participates in head office advisory field committees.
• Actively participate in the sales process by contributing to RFP responses, attending short list presentations to describe processes and key services offered.
• Is a peer resource for other team members and is involved in their training and development.

Client Relationship Manager

DevOps Engineer

• Support and enhance CI/CD pipelines used to build, test, and deploy applications
• Assist with automation of infrastructure and environments using scripts or configuration tools
• Help monitor application and system health, responding to alerts and incidents as appropriate
• Troubleshoot issues across development, infrastructure, and deployment pipelines
• Collaborate closely with software developers to improve reliability, performance, and deployment practices
• Contribute to documentation, runbooks, and operational best practices
• Participate in continuous improvement initiatives focused on stability, security, and efficiency

DevOps Engineer, Student Position

Insurance

• Leverage your 7+ years in sales/wholesaling to be the authority on life insurance, disability and critical illness products, sales strategies, the financial services industry and applicable legislation.
• Understand and communicate tax and estate planning related to life and living benefits to a variety of advisors.
• Expand and multiply the acquisition of new life insurance, disability and critical illness business by working with advisors.
• Deliver product expertise, creative sales ideas and industry insight - our product shelf is robust, dependable and effective and we’re looking to you to show case to advisors the power behind Canada Life solutions.
• You’ve got a team, and you’ll be supported with proven processes, product solutions, strategies and technical support.

Regional Sales Manager, Insurance – Outside Wholesaler

Manager

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
• Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

Disability Case Manager

Client Services Representative

• Provide clerical support to the New Business organization
• Manage unmatched evidence queue
• Complete process for authorization requests for Physicians reports
• Upload documents received by email
• Manage requests and receipt of shared evidence
• Support New Business department with clerical duties

Client Service Assistant

Software Engineer

• Install, configure, update, and deploy desktop and virtual machine hardware and software
• Support and maintain desktop management platforms and infrastructure, including endpoints, servers, and related services
• Monitor and optimize desktop and virtual machine performance, reliability, and security
• Troubleshoot and resolve desktop and virtual machine incidents and service requests in a timely and professional manner
• Assist with endpoint security controls, patching, and licensing compliance
• Provide guidance and support to end-users on desktop applications, tools, and best practices
• Contribute to documentation, standards, and inventory management for desktop services
• Collaborate with internal IT teams and vendors to ensure stable and reliable desktop operations
• Participate in agile ceremonies such as sprint planning, daily stand‑ups, reviews, and retrospectives
• Use agile tools (e.g., Jira or Azure DevOps) to help manage and track work
• Support continuous improvement initiatives focused on modernizing desktop services

Junior Desktop Engineering Specialist

Administrative Assistant

• Paying Invoice, manage incoming inquiries received on the department inbox
• Open, sort and prepare incoming mail
• Scan mail into the document imaging system and set tasks for team members to review and handle the mail
• Create and mail correspondence to employees, clients, and service providers
• Maintain employee and client information in Canada Life systems, including entering or updating banking information, updating employee and client contact information, and entering invoice data for payment
• Investigate mail that has been returned to sender and resend the mail as appropriate
• Manage the distribution of files requested from the Records Centre
• Other administrative duties as assigned

Administrative Assistant, Bilingual

Bilingual

• Manage inbound and outbound calls to collect medical information
• Responsible for processing requests
• Respond to calls promptly and professionally
• Maintain performance standards such as productivity, quality, and adherence to schedules

Bilingual Customer Service Representative

• Work within an agile, team-oriented environment to support, maintain, and enhance software applications
• Participate in phases of the software lifecycle, including: Design and development, Integration and testing, Deployment and transition to production, Maintenance and production support
• Troubleshoot application issues and contribute to root-cause analysis and permanent solutions
• Collaborate with developers, analysts, architects, and business partners
• Perform functional and technical testing to ensure quality and compatibility
• Use version control, collaboration, and issue-tracking tools as part of daily work
• Apply learning from your academic experience to real-world technical and process improvements

Software Developer, Student Position

Systems Engineer

• Support the analysis of business processes, systems, and data to identify opportunities for improvement
• Work with business partners, technical teams, and stakeholders to gather, document, and validate requirements
• Assist in translating business needs into functional requirements, user stories, or solution outlines
• Contribute to the development of presentations, documentation, and visual artifacts to communicate insights and recommendations
• Support project and initiative delivery through research, analysis, testing, and coordination activities
• Participate in solution design, testing, and implementation support as needed
• Assist with data analysis and reporting to support decision-making
• Apply continuous improvement thinking to processes, tools, and ways of working

Business Systems Analyst, Student Position

Customer Support

• Communicate with applicants in English
• Handle inbound and outbound calls to obtain medical information from applicants
• Responsible for processing applications
• Process requests for additional information from underwriters
• Respond to calls in a timely and professional manner
• Maintain performance standards such productivity, quality, and schedule adherence

Customer Service Representative, Bilingual

• Develop clear and concise activation plans for initiatives focused on technology, process changes and value proposition enhancements.
• Collaborate with Marketing, Communications and Creative Services teams to build and deliver key tactics, communications and collateral pieces across a variety of media.
• Partner with the sales team and other engagement teams to ensure adoption and success of new initiatives.
• Build partnerships across the organization in ideation, development, and implementation of strategies to improve the way we communicate to advisors.
• Define customized approaches to key audiences, both internally and externally, ensuring that strategies and approaches align with the distinct needs and expectations of advisors, but with an eye to effectiveness and efficiency across the channels.

Manager, Market Activation – Advisor Engagement

Business Analyst

• Critical analysis of ways of working through BU tasks, projects and initiatives through effective stakeholder engagement to assess risk, determine viability and manage expectations to improve efficiency, productivity and achieve the objectives of the business
• Facilitate workshops, interviews, and working sessions to gather requirements and validate solutions.
• Identify, document, and prioritize functional and technical requirements across projects and initiatives.
• Contribute to enterprise architecture planning by assessing business structures and systems alignment.
• Analyze large data sets using tools such as Excel (including pivot tables) to uncover insights and support decision-making.
• Develop charts, tables, and other data visualizations to communicate findings effectively.
• Designing and implementing reporting and allocation strategies for data gathering, reviewing, and visualizing for BAU, project and initiatives
• Create financial models to evaluate business scenarios and support strategic planning.
• Support forecasting, budgeting, and variance analysis to guide financial and operational decisions.
• Provides a combination of guiding, facilitation and design of test plans and criteria for acceptance testing of system changes, ensuring that overall testing effort represents business and system requirements
• Conducts research and utilizes data, relationships and industry trends to make informed decisions and recommendations