Canada Life

Claims Specialist

• Work independently to data enter a variety of health, dental, drug, hospital, and vision claims
• Review claim attachments and determine which data from this information is applicable
• Review complex claims with your team assistant and flag claims requiring further investigation.
• Adhere to the changing requirements of our Health & Dental Claims policy job aids

Claims Processor, Bilingual

Manager

• Perform proactive management of assigned disability claims (STD, LTD and Life Waiver).
• Determine the length of disability through evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication with various stakeholders.
• Use critical thinking to make decisions based on assessment results.
• Implement return-to-work programs and coordinate with employers.
• Conduct health care coordination and rehabilitation programs to meet employability goals.

Disability Case Manager

Administrative Assistant

• Paying Invoice, manage incoming phone call inquiries received on the department toll-free line
• Open, sort and prepare incoming mail
• Scan mail into the document imaging system and set tasks for team members to review and handle the mail
• Create and mail correspondence to employees, clients, and service providers
• Maintain employee and client information in Canada Life systems, including entering or updating banking information, updating employee and client contact information, and entering invoice data for payment
• Investigate mail that has been returned to sender and resend the mail as appropriate
• Manage the distribution of files requested from the Records Centre
• Other administrative duties as assigned

Administrative Assistant, 12 month contract

Human Resources

• Reviewing, deciding appropriate action and responding to appeals and complaints on declined/terminated claims
• Consulting on complex escalated disability claim situations and providing guidance and feedback to claims personnel
• Reviewing and providing recommendations to Medical & Dental Services on Overage Dependent applications
• Reviewing lump sum settlement requests initiated by internal and external parties
• Work closely with various teams including Benefit Policy, Best Practice and Training, Medical and Dental Services, and CMOS

Senior Disability Benefits Specialist, Bilingual

Data Entry

• Examiner et saisir des formulaires de demande de prestations de soins médicaux et dentaires
• Servir les clients anglophones et francophones
• Travailler de manière autonome tout en répondant aux exigences de productivité

Commis, Bilingue

Project Manager

• Accountable for ensuring the successful end to end delivery of projects within our internal IT application and project delivery frameworks.
• Sets up projects, resources, financials and schedule, proactively flagging variances that may jeopardize delivery.
• Works effectively with limited supervision across external parties, cross-organization stakeholders and business partners to keep the project team on track, motivated and engaged.
• Develops detailed project plans, stakeholder matrix, RAID logs, cut over plans and financial summaries.
• Work with third party vendors to develop integrated project plans, ensuring vendors meet deliverables on schedule and budget.
• Proactively works to resolve issues and remove roadblocks across project teams, proactively identifies potential issues before negatively impacting the project.
• Confidently leads and facilitates project meetings/scrums ensuring a high degree of communication and documentation are provided; meeting materials, distribute meeting minutes, update program scorecards.
• Develops presentations and dashboards for a variety of audiences (Executives, Operations, Core Teams, etc.) to show schedule, financials and resources consumption (e.g. Burn Rates, slippage, etc.)
• Conducts post implementation reviews.
• Efficiently communicates to stakeholders to manage expectations and project progress.
• Ensures project documentation is up to date for all Business and technology documents (kick off, Charters, change management, implementation/cut over plans, decommissioning activities etc.).
• Manages IT risk by ensuring consistency with company methodologies, IT cyber and risk controls, standards and financial reporting

Senior Project Manager

Bilingual

• Review reconsideration requests related to denied or closed claims, determine appropriate actions, and respond to those requests
• Provide consultation services for disability claims that have been escalated to a higher level; offer guidance and feedback to staff on claim assessment, disability file management, interpretation of benefits policy, and privacy protection
• Serve as a subject matter expert and mentor
• Conduct investigations into non-contractual payment requests and approve or deny them; assess the financial implications for the company
• Review enrollment requests for dependents who have exceeded age limits and make recommendations to the Medical and Dental team
• Serve English-speaking clients

• Soutenir l’équipe des ventes en assurant la gestion des activités et le suivi des dossiers
• Produire des rapports sur les occasions, la segmentation et la gestion des activités dans Salesforce
• Préparer des campagnes et des événements spéciaux

Stagiaire – Gestion du patrimoine, Bilingue

Recruitment

• Partner with HR Business Partners, HR Advisors, and hiring managers to source, assess and select talent for requisitions in the organization, specializing in high-volume roles; in alignment with the company’s business needs and inclusion practices.
• Build trusted relationships with hiring managers to understand their recruitment needs, and continuously refine recruitment approaches.
• Tap into both existing and new talent pipelines to attract candidates, all in alignment with established recruitment strategies.
• Source candidates through social platforms, recruitment portals, inclusive partnerships and other tools.
• Collaborate with hiring managers as a trusted advisor, educating them on the recruitment process, interview techniques and selection criteria, and managing the flow and quality and candidates.
• Conduct fair, bias-aware assessment and interviews; communicate clearly and transparently with candidates throughout the hiring process.
• Support recruitment initiatives through attending career fairs, networking events, and other talent‑attraction activities.

Talent Acquisition Specialist

• Work closely with the external wholesaler and inside wholesaler.
• Manage activity for the territory.
• Support on wholesale opportunities.
• Report on Salesforce opportunities and activity management.
• Provide general administrative support.

Wealth Management Intern, Bilingual Fr/En

Vice President

• Oversee end to end contact centre operations across locations
• Continually assess program effectiveness, identifying opportunities to enhance processes
• Lead the design and execution of continuous improvement initiatives
• Ensure adherence to all contractual Service Level Agreements (SLAs)
• Identify customer pain points and implement proactive solutions
• Champion a positive, supportive, and growth oriented team culture
• Coach and mentor Contact Centre leaders
• Optimize organizational structure and role design
• Drive development of programs supporting strategic service objectives
• Foster cross functional collaboration for evidence based solutions
• Provide strategic recommendations to senior leaders
• Lead organizational change efforts
• Develop and manage annual operating budgets
• Conduct regular performance reviews and analyze key indicators
• Cultivate strong relationships with internal partners and external vendors
• Monitor regulatory and policy changes, ensuring compliance
• Ensure partners and affiliates meet quality and service expectations

Vice President – Contact Centre

Designer

• Support senior team members on various design and construction project tasks as assigned
• Attend site tours with consultant teams, contractors, and vendors
• Participate in project meetings and capture accurate meeting notes
• Follow up on tasks and action items to support project progress
• Coordinate with internal and external partners including property management, facilities teams, contractors, and vendors
• Complete site surveys and produce mark-ups for as-built documentation
• Update and modify AutoCAD drawings to reflect current layouts
• Organize and maintain virtual project files and documentation
• Create or edit documents and presentations (PowerPoint, Word, Excel)
• Conduct research on national and provincial building codes to support project compliance
• Assist with sourcing and documenting materials and furniture standards

Assistant Designer – Student Position

Full-stack Engineer

• Design and build applications and provide designers with feedback and suggest trade-offs when required
• Ensure the code follows latest coding practices and industry standards
• Work closely with other developers to understand and properly use the systems APIs
• Write both unit and integration tests and develop automation tools for daily tasks
• Challenge ideas and opinions to avoid pitfalls and inefficient solutions
• Participation in 24×7 on-call rotation for application support
• Help and mentor other members of the team

Senior Software Developer

Systems Engineer

• Lead complex analysis across business processes, systems, and security capabilities.
• Drive adoption of security services and help shape the future of technology risk management.
• Collaborate with cross-functional teams to translate business needs into actionable technology solutions.
• Document current state business and system processes; collaborate with process owners to define future state, identify gaps, and assess impacts of technology implementations.
• Contribute to project implementation activities including process and system design, testing, change management, training, support documentation, risk management, and rollout planning.

Senior IT Business Systems Analyst – Information Security, Technology Risk

Risk

• Provide strategic oversight of banking relationships, financing arrangements (including intercompany arrangements), and cash management activities, while collaborating with various teams to align treasury strategies with overall business objectives
• Manage liquidity across all subsidiaries and develop cash flow forecasting to assess and meet operational and strategic needs, including short-term surplus asset oversight
• Implement and integrate global treasury technology solution
• Oversee and report on CRS segment and local regulatory capital level
• Act as the primary link between risk management, capital management, and finance teams to ensure alignment of methodologies, assumptions, and outputs
• Coordinate and analyze forecasting and budgeting for capital and risk metrics ensuring data quality and consistency with earnings forecast and budget and incorporating stress testing and scenario analysis to support strategic planning as applicable
• Support investment oversight of surplus funds within approved guidelines, balancing liquidity, risk, and return objectives, in collaboration with ALM and subsidiary finance teams

Claims Processor, Bilingual

Disability Case Manager

Administrative Assistant, 12 month contract

Senior Disability Benefits Specialist, Bilingual

Commis, Bilingue

Senior Project Manager

Senior Disability Benefits Specialist, Bilingual

Stagiaire – Gestion du patrimoine, Bilingue

Talent Acquisition Specialist

Wealth Management Intern, Bilingual Fr/En

Vice President – Contact Centre

Assistant Designer – Student Position

Senior Software Developer

Senior IT Business Systems Analyst – Information Security, Technology Risk

Head of Treasury, Capital and Risk Solutions