Sales Development Representative
Zendesk
Call Center Specialist
Camden National Bank
full-time
Posted on:
Location Type: Hybrid
Location: Gardiner • Maine, New Hampshire • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide smart friendly customer service to customers over the phone
- Assist customers with their banking needs and maintain a knowledge of a variety of bank products and procedures
- Navigate multiple computer systems, multi-task, and document outcomes during and after calls
- Collaborate with other departments across the bank to assist with customer’s needs and solve problems
- Offer advice to customers to deepen their relationships
- Participate in cross-training and pursue career growth opportunities
Requirements
- No previous banking experience is required; we will train you
- Passionate about helping others and providing exceptional customer service over the phone
- Thrive at multi-tasking
- Tech-savvy with excellent attention to detail in a fast-paced environment
- Strong problem-solving skills and positive attitude
- Ability to navigate multiple computer systems and document outcomes during and after calls
- Ability to collaborate with other departments to assist customers and solve problems
- Ability to offer advice to customers to deepen relationships
Benefits
- Robust medical, dental, and vision insurance packages
- Generous time off, including paid federal holidays and paid day off for your birthday
- 401(k) retirement savings plan
- Tuition reimbursement, professional development, and career growth opportunities
- Employee assistance program
- Comprehensive wellness program
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicemulti-taskingproblem-solvingattention to detailcollaborationadvisingpositive attitude
