Camden National Bank

Administration

• Under the direction of the Commercial Administration Assistant Manager, provide support to Commercial Banking Officers and Directors of Commercial Banking
• Assist with organizing loan closings and pre/post-closing follow up to ensure adherence to organizational standards and regulatory requirements
• Work directly with loan officers and commercial customers to solve problems and provide superior internal and external service
• Collaborate with Banking Officers in all areas of commercial loan documentation and servicing to achieve departmental goals
• Provide customer service support to commercial customers including assisting with loan advances, answering questions, problem resolution, line of credit advances and general inquiries
• Review loan documentation before closing to ensure completeness and accuracy
• Review loan documentation after closing, ensuring collateral documents are recorded appropriately, all signatures are collected, and files all documentation into the electronic file system
• Work collaboratively with the designated Portfolio Manager to maintain the loan portfolio in accordance with bank policy and procedure

Commercial Loan Administrator, I

Community Manager

• The Community Banker II is responsible for acquiring, developing, and managing consumer & small business relationships within the designated territory.
• The Community Banker II will actively pursue new, home equity loans, mortgage loans, small business loans & deposits.
• This role will seek referral opportunities from current and prospective customers through ongoing sales activities and will also be heavily invested in community events and the development of COI relationships.
• Subject matter expert in small business loans and in state and federal government backed residential loans.
• Structure and work through larger more complicated loans.
• Cultivate and foster relationships with consumer & small businesses to uncover opportunities and assess their banking needs.
• Guide and assist customers through the loan application and closing process, providing status updates and guidance on document collection, next steps, and loan closings, all while ensuring strict compliance with regulations and laws.
• Analyze applicant financial profile, credit, and property evaluation to determine feasibility of granting loans, or submitting applications to the Credit Department for verification and recommendations.
• Meet or exceed established goals in loans, deposits, referrals and ancillary services.
• Participate in scheduled business development meetings with other business lines to identify prospects and areas of opportunity.
• Maintain high levels of activity by scheduling many preset appointments each week with consumer & small business customers.
• Develop and maintain community advocacy through centers of influence and community service.
• Manage a portfolio of consumer & small business customers within designated market(s).
• Joint calling, collaboration and partnering across all business lines to ensure customer experience and production goal attainment.
• Update CRM and sales tracker weekly.
• Develop and maintain a working knowledge of all bank products and services.
• Comply with established operating policies and procedures in order to maintain adequate controls and to support the Bank’s adherence to outside regulatory requirements.
• Maintain an awareness of the competitive landscape and leverage that knowledge to better serve clients.

Community Banker II

• The Community Banker II is responsible for acquiring, developing, and managing consumer & small business relationships within the designated territory.
• Actively pursue new home equity loans, mortgage loans, small business loans & deposits.
• Seek referral opportunities from current and prospective customers through ongoing sales activities.
• Heavily invested in community events and the development of COI relationships.
• Subject matter expert in small business loans and in state and federal government backed residential loans.
• Structure and work through larger more complicated loans.
• Guide and assist customers through the loan application and closing process.
• Analyze applicant financial profile, credit, and property evaluation to determine feasibility of granting loans.
• Meet or exceed established goals in loans, deposits, referrals and ancillary services.
• Participate in scheduled business development meetings with other business lines to identify prospects and areas of opportunity.

System Administrator

• Display a mastery of Camden National Bank’s Digital Banking Systems
• Support the digital growth of the bank with administration, management, support, upkeep and evolution of all applicable systems and services
• Collaborate with all business lines and develop and maintain tools, processes, and reliable data that help the Bank make effective business decisions
• Lead and manage the implementation of new services or functionality and upgrades to digital platforms
• Understand file transfer processes between banking vendor and customer experience
• Maintain awareness of current events impacting Digital Banking platform
• Identify, validate, and report bugs and issues within the digital banking platform

Digital Banking Systems Administrator

Operations

• Serve as senior-level strategic support for all operational and retail risk activities related to the Bank’s retail banking centers
• Ensure adherence to policies and procedures, manage vendor relationships, and support audit and risk management activities
• Lead initiatives to enhance service delivery and operational efficiency across the retail banking network
• Oversee and coordinate the operational, compliance, and control functions of banking centers
• Administer key banking center operating systems and monitor operational soundness
• Engage with internal and external audit and legal teams to ensure compliance and legal conformance
• Manage multiple vendors to provide critical functions to the operations of the bank and quality service to customers

Retail Operations Manager

Call Center Representative

• Provide smart friendly customer service to customers over the phone
• Assist customers with their banking needs and maintain a knowledge of a variety of bank products and procedures
• Navigate multiple computer systems, multi-task, and document outcomes during and after calls
• Collaborate with other departments across the bank to assist with customer’s needs and solve problems
• Offer advice to customers to deepen their relationships
• Participate in cross-training and pursue career growth opportunities

Commercial Loan Administrator, I

Community Banker II

Community Banker II

Digital Banking Systems Administrator

Retail Operations Manager

Call Center Specialist