Accounting Analyst Intern
Super.com
Customer Service Associate
Bureau Veritas Group
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Primary point of contact between Bureau Veritas and assigned client base
- Provide exceptional customer support on a daily basis
- Develop strong client relationships by providing service excellence to all customers
- Act as the key liaison between clients, laboratory and Bureau Veritas management to ensure overall satisfaction
- Respond to all client communications (telephone or email) and redirect to appropriate Bureau Veritas contact
- Provide clients with technical support on varied sampling projects
- Document and ensure closure to all client complaints and provide feedback to internal management
- Stay current with all quality assurance processes
- Coordinate reports, data, billings and client requests
- Engage in cross-training and career pathing to support Customer Service Team success
Requirements
- Post-Secondary Certificate, Diploma or Degree in related field (Minimum: Certificate required)
- 1 year in client facing position (Required)
- 2-4 years of experience in related field (Preferred)
- Equivalent experience will be considered
- Knowledge in Sciences; chemistry considered an asset
- Experience with Freshdesk considered an asset
- Strong computer skills (Microsoft Suite)
- Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service team members
- Good time-management, communication, multi-tasking and priority setting skills
- Strong verbal and written communication
- Organized, detail-oriented and focused
- Represents Bureau Veritas values and is professional at all times
- Ability to work in a fast-paced environment
- May require flexible working hours including overtime and on call
