Practice Manager
GN Group
Success Engagement Manager – SmartHome
Calix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $99,000 - $189,800 per year
Job Level
SeniorLead
About the role
- Drive adoption for SmartHome services with Broadband Service Provider (BSP) subscribers.
- Monitor customer ramp to identify and mitigate risk
- Create, maintain and evolve comprehensive enablement programs for BSP’s to leverage as they go to market with SmartHome.
- Work with sales and existing product success managers to assist customers beginning from the point of sale and extending through onboarding, launch and adoption.
- Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional enablement that deliver exceptional value to broadband service providers and their communities.
- Collaborate with Marketing to develop compelling Market Activation content for BSP’s to utilize in their go to market efforts.
- Effectively communicate, validate, and propagate self-service assets for customers.
- Participate in broader support of the Customer Community through authoring Best Practice articles and videos, collaborating with Marketing to create compelling Customer Case Studies and contribute to the digital Customer Community
- Gather product feedback for continuous product enhancement and customer value and help customers plan to maximize their benefit with new feature releases.
Requirements
- 8 + years’ experience in relevant solution/product management, marketing or success
- 1-3+ years of direct customer advocacy and engagement experience in customer success, professional services, project management or account management functions
- Experience in B2C marketing required
- Experience in SaaS, Telecommunications or Broadband industry preferred
- Experience in project management preferred
- Strong written communication and public speaking/presentation skills
- Natural proactive nature who approaches all situations with an empathetic and patient manner
- Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
Benefits
- As a part of the total compensation package, this role may be eligible for a bonus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solution managementproduct managementcustomer advocacycustomer engagementB2C marketingSaaSproject managementtelecommunicationsbroadband
Soft skills
written communicationpublic speakingpresentation skillsproactive natureempathypatiencestrategic thinkingtactical executioncustomer satisfactioncustomer retention
