Practice Manager
GN Group
Senior Manager, Process Optimization, Delivery Excellence
NBCUniversal
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $165,000 per year
Job Level
Senior
About the role
- drives continuous improvement across Business and Technical Operations
- partners with leaders throughout the organization to identify inefficiencies
- design scalable workflows
- implement best practices that enhance delivery velocity, quality, and effectiveness
- optimizes processes across PMO, vendor governance, change management, and technology functions
- supports critical strategic programs when needed
- defines and tracks key performance indicators (KPIs) and metrics that measure operational health
- builds dashboards and reporting mechanisms that provide visibility into process performance
- conducts root cause analysis on delivery challenges
Requirements
- 8-10+ years of experience in process improvement, operational excellence, or delivery management roles
- Proven track record optimizing processes in technology, operations, or program delivery environments
- Strong knowledge of process improvement methodologies (Lean, Six Sigma, Agile, Kaizen)
- Experience with process mapping, value stream analysis, and root cause analysis techniques
- Demonstrated ability to work cross-functionally and influence without direct authority
- Proficiency with process management and visualization tools (e.g., Visio, Lucidchart, Miro, Smartsheet)
Benefits
- medical, dental and vision insurance
- 401(k)
- paid leave
- tuition reimbursement
- a variety of other discounts and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementoperational excellencedelivery managementprocess mappingvalue stream analysisroot cause analysisLeanSix SigmaAgileKaizen
Soft skills
cross-functional collaborationinfluence without authority
