Calero

Account Executive

• Identify, recruit and onboard new referral partners, VARs and MSPs
• Achieve new business and revenue targets for all assigned partners
• Develop and execute channel strategies to drive revenue growth, market penetration, and partner satisfaction
• Collaborate with marketing team to develop tailored marketing programs, collateral, and campaigns to support partner initiatives and enablement
• Manage on-boarding and enablement activities for resources supporting assigned partners
• Provide sales and logistical support for channel partners located across the Central Region (US)
• Adapt to dynamic changes related to sales opportunities
• Articulate the value of Calero’s solutions and align them to the customers’ critical business issues
• Serve as the primary point of contact for partner inquiries, escalations, and strategic discussions, fostering strong relationships built on trust and collaboration
• Champion the partners’ voice internally advocating for their needs and leverage their feedback to drive continuous improvement to the product, services, and partner program

Channel Account Director – West Region

Customer Support

• Provide 1 st line support to end-users through high volume calls, chats, and tickets.
• Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
• Update required ticketing systems continuously.
• Provide and maintain a high quality of service.
• Partner with the Service Operations Team.
• Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
• De-escalate dissatisfied customers with professionalism, patience, and support.
• Escalate all issues that cannot be completed within SLAs to management as soon as possible.
• Meet all team metrics and goals, set by management.
• Perform other duties as needed upon request from immediate supervisor.

Mobility Support Specialist

Director

• Lead, coach, mentor, and develop a team of Solution Consultants
• Create a high-performance culture built around accountability, collaboration, continuous learning, and customer success
• Conduct regular coaching sessions, performance reviews, career development planning, and technical mentoring
• Establish individual and team performance metrics that drive execution excellence
• Personally serve as the lead Solution Consultant on Calero's most strategic sales opportunities
• Partner with Sales Leadership to improve technical win rates and overall sales effectiveness
• Establish repeatable best practices for discovery, demonstrations, solution design, and technical validation
• Drive solution architecture standards across enterprise opportunities
• Partner with Product Marketing to provide market feedback and influence product priorities
• Manage Solution Consultant capacity planning and utilization.

Director, Solutions Consulting

• Drive new business growth by identifying, qualifying, and closing high-value opportunities
• Build and maintain a robust sales pipeline with a focus on Fortune 1000 companies
• Accurately manage your forecast and opportunity pipeline in CRM
• Lead complex, consultative sales cycles from discovery through contract execution
• Collaborate with Sales Engineering, Marketing, and Operations to deliver tailored value
• Regularly travel for in-person prospect and customer meetings

Enterprise Account Sales Executive

• Own renewals and lead commercial strategy across assigned accounts
• Develop customized Success Plans linked to customer’s strategic business objectives
• Cultivate executive-level relationships with key stakeholders
• Identify 'red flags' and proactively work with Operations on recovery plans
• Maintain CRM updates and provide accurate forecasts

Channel Account Director – West Region

Mobility Support Specialist

Director, Solutions Consulting

Enterprise Account Sales Executive

Client Account Executive