Client Account Executive

Calero

Customer Success Manager responsible for managing revenue growth and customer retention for B2B SaaS solutions. Cultivating client relationships and ensuring value realization through strategic plans.

Posted 6/6/2026full-timeRochester • New York • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 per yearWebsite

About the role

Key responsibilities & impact

Own renewals and lead commercial strategy across assigned accounts
Develop customized Success Plans linked to customer’s strategic business objectives
Cultivate executive-level relationships with key stakeholders
Identify 'red flags' and proactively work with Operations on recovery plans
Maintain CRM updates and provide accurate forecasts

Requirements

What you’ll need

Bachelor's Degree or equivalent preferred
3–7+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services
Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing
Experience with global enterprises, regulated industries, or Fortune 1000 environments
Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs

Benefits

Comp & perks

Competitive, fair pay and benefits
Medical, Dental, and Vision insurance options
Paid Time Off and Holidays
Flexible work arrangements
Professional development opportunities and training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementB2B SaaSIT managementtelecom lifecycle managementmobile fleetscarrier billingSaaS licensingdashboardsKPI

Soft Skills

relationship buildingstrategic thinkinganalytical mindsetproactive problem solvingcommunicationcollaborationforecastingstakeholder managementorganizational skillscustomer focus

Certifications

Bachelor's Degree