Brand Sales Manager
Chobani
Director, Outbound Sales
Cadence Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $250,000 per year
Job Level
Lead
About the role
- Lead, mentor, and manage a team of outbound agents and supervisors.
- Develop and implement call center strategies to improve conversion performance, efficiency, and patient engagement.
- Monitor call center metrics and KPIs, and provide regular reports to senior management.
- Implement training programs to enhance the skills and knowledge of call center staff.
- Collaborate with other departments, including sales, marketing, product, and care delivery, to ensure a cohesive approach to patient service.
- Manage the call center budget and ensure cost-effective operations.
- Stay updated on industry trends and best practices, and integrate them into call center operations.
- Foster a positive and productive work environment that encourages teamwork and high performance.
- Ensure the team is effectively engaging with warm, qualified leads to convert them into patients.
- Emphasize quality in all call interactions to enhance patient satisfaction and retention.
- Develop and execute strategies to maintain and improve patient retention rates.
Requirements
- Bachelor’s degree.
- 10+ years of experience in an outbound sales/call center environment, with at least 5 years in a leadership role.
- Proven ability to seamlessly blend strategic foresight with tactical execution, demonstrating resourcefulness in achieving targeted outcomes.
- Track record of scaling 100% increase in headcount while maintaining strong per agent results.
- Proven track record of hiring, managing and developing a successful outbound team and achieving performance targets with a team size greater than 20.
- Utilizes a data-driven approach to swiftly and decisively make informed decisions.
- Thrives in a fast-paced, dynamic startup environment and adapts to changing priorities.
- Proficiency in call center software and technology, we use Regal and Metabase.
- Experience in the healthcare or health tech industry, particularly in remote patient monitoring, is highly desirable.
- Commitment to delivering high-quality service and improving patient outcomes.
- Prior experience in the healthcare industry is preferred.
Benefits
- Competitive salaries and quarterly incentives
- Medical, dental, and vision insurance
- Teladoc (virtual primary care)
- Competitive PTO
- 401K and 401K match
- National and local discounts powered by TriNet
- Onboarding stipend for remote equipment and home office setup
- Paid Parental Leave
- Charitable Donation Match program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center strategiesconversion performanceKPI monitoringtraining program developmentbudget managementdata-driven decision makingpatient retention strategiesoutbound sales experienceleadership in call center environmentperformance target achievement
Soft skills
mentoringteam managementcollaborationresourcefulnessadaptabilityteamworkhigh performance focuscommunicationstrategic foresighttactical execution
Certifications
Bachelor's degree
