Cadence Solutions

Sales

• Lead, mentor, and manage a team of outbound agents and supervisors.
• Develop and implement call center strategies to improve conversion performance, efficiency, and patient engagement.
• Monitor call center metrics and KPIs, and provide regular reports to senior management.
• Implement training programs to enhance the skills and knowledge of call center staff.
• Collaborate with other departments, including sales, marketing, product, and care delivery, to ensure a cohesive approach to patient service.
• Manage the call center budget and ensure cost-effective operations.
• Stay updated on industry trends and best practices, and integrate them into call center operations.
• Foster a positive and productive work environment that encourages teamwork and high performance.
• Ensure the team is effectively engaging with warm, qualified leads to convert them into patients.
• Emphasize quality in all call interactions to enhance patient satisfaction and retention.
• Develop and execute strategies to maintain and improve patient retention rates.

Director, Outbound Sales