Customer Success Manager

• Manage and develop the client portfolio, ensuring engagement, adoption, and success in the use of BWG solutions.
• Oversee the client portfolio, monitoring engagement, solution usage, success metrics, and satisfaction levels.
• Analyze data and operational signals to identify churn risks, improvement opportunities, and preventive or corrective actions.
• Identify and develop cross-sell and up-sell opportunities, aligning client needs with BWG's solution portfolio.
• Lead commercial negotiations related to portfolio expansion, using a consultative, ethical, and value-oriented approach.
• Serve as the point of contact between clients and internal teams, ensuring alignment, smooth communication, and efficient resolution of requests.
• Support the implementation of scalable Customer Success practices, contributing to process standardization, continuous improvement, and operational efficiency.
• Ensure that solutions and guidance comply with HR policies, CLT (Brazilian Labor Law), and applicable legislation.

Relationship Analyst – Customer Success

Account Executive

• Strategic Prospecting: Identify target companies through cold calling, social selling and, primarily, by activating your professional network.
• Benefits Assessment: Analyze the client’s current policy, identifying coverage gaps, excess costs or opportunities to improve health management.
• Interface with the Insurance Market: Negotiate with major carriers and insurers to secure the best conditions for the client.
• Technical and Consultative Selling: Prepare and present detailed comparative studies, explaining concepts such as copayment (co-participation), claims ratio (sinistrality) and annual adjustments.
• Sales Cycle Management: Lead the process from first contact through contract signing and initial account setup.
• Relationship Management: Work directly with HR and Finance decision-makers to demonstrate the impact of benefits on EBITDA and employee turnover.

Sales Executive

Analyst

• Manage processes related to insured benefits (health, dental, life insurance, and related products), ensuring organization, compliance, and timely delivery.
• Conduct claims and loss-ratio analyses, identifying risks and improvement opportunities and proposing strategic actions to optimize costs and outcomes.
• Lead negotiations with carriers, insurers, and partners, applying consultative sales techniques tailored to client needs.
• Use area-specific tools and systems for operational control, data analysis, and monitoring of key performance indicators.
• Maintain clear, structured, and professional communication with clients, suppliers, and internal teams.
• Contribute to process improvements, innovation, and continuous adaptation to business and market changes.
• Work collaboratively to strengthen team cohesion and alignment with BWG's values and culture.

Benefits Analyst

• The Senior Commercial Executive will be responsible for identifying and converting new business opportunities in the Payroll BPO market.
• The primary focus is active account prospecting and building relationships with HR decision-makers.

Relationship Analyst – Customer Success

Sales Executive

Benefits Analyst

Commercial Executive – BPO, Payroll