Relationship Analyst – Customer Success

BWG

Customer Success Analyst at BWG managing client engagement and solution adoption strategies. Analyzing data, identifying risks, and ensuring compliance with HR regulations in a hybrid working environment.

Posted 4/12/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and develop the client portfolio, ensuring engagement, adoption, and success in the use of BWG solutions.
Oversee the client portfolio, monitoring engagement, solution usage, success metrics, and satisfaction levels.
Analyze data and operational signals to identify churn risks, improvement opportunities, and preventive or corrective actions.
Identify and develop cross-sell and up-sell opportunities, aligning client needs with BWG's solution portfolio.
Lead commercial negotiations related to portfolio expansion, using a consultative, ethical, and value-oriented approach.
Serve as the point of contact between clients and internal teams, ensuring alignment, smooth communication, and efficient resolution of requests.
Support the implementation of scalable Customer Success practices, contributing to process standardization, continuous improvement, and operational efficiency.
Ensure that solutions and guidance comply with HR policies, CLT (Brazilian Labor Law), and applicable legislation.

Requirements

What you’ll need

Previous experience in Customer Success, Client Relationship, Account Management, or related areas.
Experience managing client portfolios, monitoring engagement, retention, and satisfaction.
Ability to analyze data and metrics to identify risks, opportunities, and improvement actions.
Experience or familiarity with cross-sell and up-sell strategies.
Experience negotiating with clients using a consultative approach focused on value generation.
Clear verbal and written communication, with the ability to interact with diverse client profiles and internal teams.
Strong organizational skills, sense of priorities, and discipline to operate in environments with multiple demands.
Ethical, collaborative, and customer-oriented attitude.

Benefits

Comp & perks

Culture guided by solid principles: People first, Ethics and transparency, Shared responsibility, Leadership by example, Customer at the center of decisions.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisclient portfolio managementcross-sell strategiesup-sell strategiesnegotiationcustomer success practicesoperational efficiencysolution usage monitoringsuccess metrics analysisrisk identification

Soft Skills

communicationorganizational skillscollaborationcustomer-oriented attitudeconsultative approachethical behaviordisciplineprioritizationproblem-solvinginterpersonal skills