Customer Success Lead
MoneyHash
Job Level
Mid-LevelSenior
About the role
- Reports to Director of SMB Sales.
- Build, coach, and lead a team of SMB Account Executives (hire, train, develop).
- Drive new business by ensuring effective outbound prospecting, consultative selling, and closing merchants.
- Set and enforce daily/weekly activity expectations (calls, demos, proposals) and maintain healthy pipeline.
- Provide coaching and development through 1:1s, call reviews, and roleplays to improve prospecting, discovery, and closing skills.
- Ensure quota achievement and consistent team performance against monthly and quarterly targets.
- Refine and implement repeatable, scalable sales processes in HubSpot (CRM) to improve efficiency and accuracy.
- Collaborate with Marketing on lead generation campaigns and Customer Success on merchant onboarding and adoption.
- Share market insights and customer feedback to inform product and go-to-market strategy.
- Foster a high-energy, competitive, and supportive sales culture that celebrates wins and learns from losses.
Requirements
- 5-8 years of B2B sales experience with 3-5 years in a leadership or player/coach role, preferably in SMB sales.
- Proven ability to consistently hit or exceed quotas (individual and team).
- Experience selling into SMB or local business segments; logistics, SaaS, or marketplace sales experience is a strong plus.
- Hands-on CRM experience — HubSpot strongly preferred.
- Strong operational discipline with the ability to track KPIs, coach to metrics, and forecast accurately.
- Excellent communication, motivation, and leadership skills.
- Startup experience or ability to thrive in a fast-paced, high-growth environment.
