Burq

Product Manager

• Own the next generation of AI products at Burq.
• Build products grounded in real operational complexity.
• Push the team’s AI product capabilities forward.
• Lead and grow the product organization.

Head of Product

Operations

• Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency.
• Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners.
• Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit.
• Partner with leadership on pricing, margin, and supply economics to inform long-range business planning.
• Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams.
• Negotiate contracts, SLAs, and commercial terms with carrier partners.
• Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities.
• Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution.
• Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners.
• Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues.
• Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response.
• Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale.

Head of Product

Manager, Supply Strategy – Operations