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Tech Stack
Tools & technologiesJavaScriptPythonSQLTableau
About the role
Key responsibilities & impact- Own a book of enterprise and strategic accounts — driving adoption, retention, and revenue expansion as their primary technical and commercial point of contact.
- Debug customer issues independently — tracing API and webhook failures, reading logs, and resolving integration problems without escalating to engineering wherever possible.
- Guide customers through API integrations and new feature rollouts, from initial setup through live order flow, partnering with their engineering teams hands-on.
- Build and maintain your own dashboards and reports — writing SQL to monitor account health, surface usage trends, and quantify the value Burq delivers.
- Lead quarterly business reviews and renewal conversations, translating platform performance and ROI into a clear case for retention and expansion.
- Identify and drive upsell and cross-sell opportunities — new verticals, locations, carriers, and product capabilities — in partnership with Sales.
- Introduce customers to new Burq features and capabilities, ensuring they adopt the parts of the platform that move their business.
- Serve as the voice of the customer internally — surfacing recurring issues, feature gaps, and product feedback to Product and Engineering with the technical detail to make it actionable.
- Reduce time-to-resolution and reliance on engineering by building runbooks, documentation, and reusable diagnostics for common customer issues.
Requirements
What you’ll need- 3–6 years in a technical, customer-facing post-sales role — Customer Success Engineer, Technical Account Manager, Implementation Engineer, Support Engineer, or a CSM role with a strong technical component.
- Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we’ll teach the domain to — you already understand how delivery and fulfillment work.
- Comfortable debugging integrations independently — you can read API documentation and logs, trace a webhook or REST API failure, and resolve it without leaning on engineering. Light scripting (Python, JavaScript, or similar) is a plus.
- Proficient in SQL — you can query data directly and build your own dashboards and reports rather than waiting on a data team.
- Strong commercial instinct — you can own retention and renewals, spot expansion opportunities, and navigate a multi-stakeholder enterprise account.
- Excellent at translating technical detail into business value — you speak both API and P&L, and can move fluidly between a customer’s engineers and their executives.
- Organized and self-directed — able to manage a book of demanding enterprise accounts with minimal oversight in a fast-moving startup.
- Nice to Have
- Experience with parcel, last-mile, or multi-carrier delivery environments.
- Familiarity with TMS, OMS, and WMS platforms and how they connect across an enterprise tech stack.
- Hands-on experience with BI / dashboarding tools (Looker, Metabase, Tableau, or similar).
- Familiarity with carrier APIs, label generation, tracking event streams, or EDI.
- Background in marketplace, on-demand, or gig-economy platforms.
Benefits
Comp & perks- Fully Remote
- Medical, Vision and Dental Insurance
- Reimbursement for educational courses
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API DocumentationWebhook TracingREST API DebuggingLight ScriptingData QueryingDashboard BuildingTechnical Problem Solving
Soft Skills
Commercial InstinctOrganizational SkillsCommunication Skills