Director, Global Marketing Programs
Qlik
Job Level
Senior
About the role
- Design and deliver customized, forward-thinking solutions that address complex payment needs and merchant pain points
- Provide a seamless onboarding experience that sets our customers up for long-term success
- Continuously improve payment performance and uncover growth opportunities through data-driven insights
- Stay ahead of fintech trends to help our customers scale faster and smarter
- Act as the key interface between our merchants and third-party providers, ensuring smooth integrations and quick resolutions
- Collaborate with product, business, operations, and technical teams to deliver seamless payment experiences
- Ensure merchant success across departments and drive long-term value
Requirements
- 5+ years in customer success, account management, or related role with at least 2 years in leadership capacity
- Experience with B2B SaaS or fintech companies, preferably in payments, financial services, or merchant-facing platforms
- Deep understanding of payment processing, payment orchestration, and provider networks
- Proven track record of building and scaling customer success processes and teams
- Able to explain complex payment concepts to non-technical stakeholders
- Strong analytical skills with data-driven approach to outcomes and performance
- Excellent written and spoken English communication
- Comfortable operating in ambiguity and defining structure as you go
- Experience managing customer relationships during high-stakes technical incidents
