Agora

Customer Success Manager

Agora

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $65,000 - $75,000 per year

Job Level

Junior

About the role

  • Build and nurture strong relationships with our clients to understand their needs and ensure their success
  • Empower customers to connect their goals and challenges
  • Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology
  • Build, own, and execute client success and engagement plans
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Be the main point of contact for your clients
  • Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly)
  • Maintain a high level of product proficiency to guide clients on the best uses of our product
  • Work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships

Requirements

  • At least one year of experience in B2B SaaS as a customer success Manager
  • Proficient in English - Superb written and verbal communication skills
  • Experience working with international clients
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Proficient at building online onboarding & ongoing process
  • Ability to take initiative and adapt
  • Positive attitude, empathy, and high energy