Client Success Manager
Marathon Health
Customer Success Manager
Agora
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Junior
About the role
- Build and nurture strong relationships with our clients to understand their needs and ensure their success
- Empower customers to connect their goals and challenges
- Take ownership of new accounts and manage their onboarding teaching them how to use the platform and technology
- Build, own, and execute client success and engagement plans
- Spearhead internal cross-functional improvement projects
- Represent voice of the customer and influence product development roadmap
- Be the main point of contact for your clients
- Get on calls with clients according to their subscription and needs (weekly, monthly, bi-monthly)
- Maintain a high level of product proficiency to guide clients on the best uses of our product
- Work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships
Requirements
- At least one year of experience in B2B SaaS as a customer success Manager
- Proficient in English - Superb written and verbal communication skills
- Experience working with international clients
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Proficient at building online onboarding & ongoing process
- Ability to take initiative and adapt
- Positive attitude, empathy, and high energy
