Agora

Customer Support

• Provide technical support to developers integrating Agora SDKs and services (RTC, Signaling, Cloud Recording, Conversational AI, etc.)
• Troubleshoot issues related to Audio/video quality, Network connectivity and performance, SDK integration and platform-specific behaviors (iOS, Android, Web, Windows, macOS)
• Analyze logs, develop reproduction demos to identify root causes
• Work with internal engineering teams to escalate and track product issues
• Write technical explanations, integration guidance, and best-practice recommendations
• Support customers via ticketing systems, Slack/IM channels, and live troubleshooting sessions
• Act as a technical advocate for customers by feeding back recurring issues and feature requests

Customer Services Engineer