Bupa

Executive Assistant

• To provide admin support to the department
• To prioritise doctors’ workload accordingly ensuring each practitioner’s work is accurately completed on time
• To always maintain a polite and friendly manner and a high standard of confidentiality
• To work as part of a team – showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients
• To file all correspondence, test results and referral letters into the patient’s notes before returning to medical records
• To receive telephone messages and relevant queries
• Send/receive faxed messages and relay promptly to doctor concerned
• To request patient information from outside organisations
• To support in the coordination of our multi-disciplinary team meetings to ensure consultant engagement and the smooth running of the meeting

Medical Secretary

QA Engineer

• Monitor the standards of healthcare delivered by external providers, following up on any concerns raised or indications of practice outside recognised standards.
• Identify areas of concern or poor practice and where necessary carry out an in depth investigation in order to identify any issues which may compromise the treatment of Bupa customers or patient safety.
• Effectively handle serious complaints from customers relating to providers, supporting individuals with their concerns and ensuring corrective actions are put in place and minimising any adverse publicity or detriment to the Bupa brand.
• Ensure that any clinical complaints about the standard of care or advice delivered by Bupa are addressed effectively and follow up any corrective actions to ensure these have addressed the root cause and that business processes and clinical practice are appropriate.
• Analyse complaints data relating to complaints made by both Bupa customers and by our providers to identify areas leading to customer dissatisfaction and where we can make changes to our policies or processes with regard to the funding of healthcare.
• Liaise with other teams within Bupa to ensure that actions are in place to address these.
• Recruit, lead and motivate the Clinical Quality and Governance team including objective setting, performance management and ongoing coaching to increase knowledge and skill levels.
• Design, document and review team processes to ensure efficient and effective working.

Clinical Quality Assurance Manager

Accountant

• Responsible for ensuring business bank accounts are reconciled daily and reconciling items are investigated and cleared.
• Ensure all receipts are posted and appropriately recorded in a timely and accurate basis in accordance with operational procedures.
• Ensure all payments are appropriately recorded in a timely and accurate basis in accordance with operational procedures.
• Reconciliation of Bupa’s petty cash payments including validation and posting to ledger.
• Dealing with our internal/external customers and all levels via telephone, e-mail and face to face in order to resolve any queries promptly and providing a high standard of customer service.
• Communicate effectively with all stakeholders, building strong supporting relationships with all areas of the business and strive towards breakthrough performance.
• Perform daily operational audit controls on key activities in order to minimise financial irregularities in relation to collection of premiums and payment of claims.
• Perform key reconciliations in line with agreed reconciliation operating model across all bank accounts for all business units in UK Market Unit and Bupa Global

Cash Management Accountant

Therapist

• Providing high intensity CBT sessions on a 1-2-1 basis, you will treat clients referred from our insurance business who need support with their mental health and wellbeing.
• Working remotely, you will be a first point of clinical contact for people with potential mental health issues and concerns.
• To provide high-quality Cognitive Behavioural Therapy or low-level brief interventions which demonstrates excellent clinical outcomes.
• To deliver comprehensive assessments and formulations that drive evidence-based intervention.
• To ensure a thorough assessment determines the most appropriate pathway of care and support for the client.
• To provide different models of service delivery including telephone or video consultation, depending on client preference.
• To adhere to Bupa’s case management processes and work collaboratively with the Clinical Leads and wider therapy team.
• To adhere to sessional limits depending on the client’s monetary allowance as determined by their Private Medical Insurance, whilst working towards therapeutic recovery goals.

Cognitive Behavioural Psychotherapist

Data Scientist

• Shape, support and deliver the digital and data strategy for Care Services.
• Work closely with Product Managers to make sure individual product strategies align with wider Care Services and Market Unit aims.
• Bring teams together to promote consistency, reduce duplication and maximise value across the product portfolio.
• Lead the development and implementation of governance frameworks, policies and standards for digital and data products.
• Embed accountability, stewardship and consistent quality across digital and data practices.
• Support teams in meeting regulatory and compliance requirements, including GDPR and sector‑specific standards.
• Provide clear reporting on digital and data governance‑related risks.
• Build strong relationships with governance teams, Product Managers and leaders across Bupa UK.
• Represent Care Services in working groups and forums focused on digital and data strategy.
• Monitor emerging technologies and trends to identify opportunities that strengthen our digital and data capability.
• Champion digital and data differentiators that create value and improve outcomes.
• Define, track and report on KPIs for strategy delivery, governance and transformation.
• Offer subject matter expertise on digital and data governance and regulatory considerations.
• Stay informed on best practices and trends in digital and data product development.

Digital & Data Strategy Lead

General

• As the Breast Pathway Coordinator you will be responsible for the delivery of a coordinated breast care service within across Cromwell hospital and clinic sites.
• Under the general guidance of the Breast Care Service Manager/Lead Mammographer, you will be responsible for all activities in the symptomatic breast clinics and provide a link between Hospital, Patients, Consultant and other service users.
• You'll coordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services, booking follow up appointments and further diagnostic examinations utilizing RIS and reconcile the performed imaging requests with Compucare.
• To interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with the BUPA code: putting customers at the centre of the service.
• To ensure there is radiologist and surgical cover for all breast pathway sessions at Cromwell, Basinghall and Canary Wharf, escalating concerns to the breast services lead or divisional manager as appropriate.
• To attend fortnightly breast services meetings raising any clinical or operational concerns.
• To coordinate a patient, journey across multiple sites to ensure the patient receives timely diagnostics
• To ensure all patients who have undergone biopsies have results returned and escalate any non-returns as appropriate in line with service KPIs.
• To monitor utilisation of breast clinics across sites and alert any areas of concern to management.
• To train administrative staff in supporting one stop breast clinics offering support with RIS, BOSS and compucare training where needed.
• To be fully conversant in all areas of Reception and cover where needed; either Main Reception or other areas where patients are “arrived” in a department.
• Actively Meet and Greet patients and visitors in a warm, respectful and courteous manner at all times , acting in a way that actively contributes to the promotion and improvement of the Cromwell Hospital and BUPA clinics brand.

Breast Services Coordinator – Multi-Site

Full-stack Engineer

• Design, build, test and maintain applications using Microsoft Power Platform technologies
• Develop solutions using Power Apps, Power Pages, Power Automate, SharePoint Online and Dataverse
• Lead software design activities, ensuring solutions are secure, scalable and aligned to agreed standards
• Work with stakeholders to gather, review and prioritise requirements, helping shape effective business solutions
• Lead and contribute to code reviews, promoting quality and continuous improvement across the team
• Design and execute testing activities, supporting the delivery of reliable and high-quality software
• Plan, coordinate and support software releases, ensuring quality, security and compliance requirements are met
• Support complex system integrations and help improve development tools and processes
• Provide application support, troubleshoot issues and help maintain stable and effective services
• Share knowledge and encourage a culture of learning, collaboration and continuous improvement

Senior Software Engineer

• Support residents with a wide range of differing requirements from companionship to personal care
• Observe and manage residents' behaviour with care and ensure to document and report any changes in accordance with the required legislation
• Support residents' nutrition and hydration needs, encouraging and assisting them to eat and drink according to their care plan
• Provide essential physical and mental stimulation through social and recreational activities, both in groups and individually
• Maintain accurate care plans in line with regulatory & legal requirements

Care Assistant

• Support residents with a wide range of differing requirements from companionship to personal care.
• Observe and manage residents' behaviour with care and ensure to document and report any changes in accordance with the required legislation.
• Support residents' nutrition and hydration needs, encouraging and assisting them to eat and drink according to their care plan.
• Provide essential physical and mental stimulation through social and recreational activities, both in groups and individually.
• Maintain accurate care plans in line with regulatory & legal requirements.

• You’ll be responsible for maintaining high standards of cleanliness within the home, working closely with our other housekeeping and maintenance staff
• Always ensuring our residents are kept happy, you will vacuum, mop floors, polish and generally ensure the up-keep of all communal areas and our resident’s bedrooms
• You’ll maintain housekeeping stocks for day to day use and raise any issues to the Housekeeping Supervisor as you go

Housekeeping Assistant

Platform Engineer

• Design and deliver solutions across Dynamics 365 and Power Platform
• Improve and streamline customer journeys and engagement experiences
• Build secure, scalable, and high-performing cloud-based applications
• Collaborate with cross-functional teams to deliver meaningful outcomes
• Leverage Azure and modern cloud technologies to drive innovation.

Senior Engineer 2 – Dynamics and Power Platform

• You’ll speak with members over the phone who wish to make claims in the early stages of membership whilst also assessing medical reports and liaising with healthcare professionals to establish eligibility in line with underwriting terms.
• Review paperwork received into the department including new business applications, maintenance of existing membership, Healthcare practitioner questionnaires and special condition related enquiries and ensure all are dealt with in a timely fashion.
• Obtain all relevant medical information required to evaluate a correct outcome.
• Servicing members at different stages of their claiming journey where medical assessment involvement is required and communicate the decision to the member in a clear and concise manner.

Medical Assessment Advisor

• Design, configure, develop, integrate, deploy and maintain Identity Governance and Administration (IGA), Privileged Access Management (PAM) and Electronic Identity Management (EIM) technologies
• Providing subject matter expertise in IAM design issues, ensuring solutions are scalable, resilient, and secure
• Integrate IAM, PAM and EIM tools with enterprise systems, applications and directories (e.g., Active Directory, EntraID, HR systems, core business applications)
• Develop custom connectors, workflows and policies in IAM for onboarding/offboarding and access provisioning as well as certificates, keys and secrets
• Identify, analyse and resolve system design weaknesses.
• Troubleshoot and manage the resolution of issues relating to identities, systems, access, accounts, authentication, authorisation, entitlements and permissions.
• Determine and recommend the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritisation
• Develop and adhere to guidelines/processes for deploying, monitoring, maintaining and documenting essential services, such as detailed design, configuration guides, SOPs and playbooks to support operations
• Be part of (as required) out-of-hours on-call rota supporting key IAM services
• Deliver the correct level of service to stakeholders and users

Senior IAM Engineer

Project Manager

• To define, lead and manage the delivery of projects for Health Services, working cross functionally, ensuring all deadlines are met and projects are successfully implemented.
• Managing projects using a recognised, sound development approach to ensure that objectives are met within timescales and budget.
• Identifying the scope of a project and defining work streams and their deliverables setting challenging but realistic timescales for delivery and building an overall project plan.
• For each project, identifying and managing the risk, impact and dependencies (including communication and training).
• Reporting progress to the business sponsor and other interested parties, ensuring that issues are raised and dealt with.
• Acting as a subject matter expert on behalf of the business using market and business knowledge effectively to shape and influence solution design.
• Managing, as appropriate, the implementation of the revised processes in a manner which involves all areas of the business and ensures their commitment to them and then to provide post-implementation support.
• Challenging the direction and scope of projects, identifying and encouraging radical opportunities and assisting in developing ideas, solutions and resolutions, ensuring that all projects remain aligned to business priorities.