Breast Services Coordinator – Multi-Site

Bupa

Breast Pathway Coordinator delivering coordinated breast care services across multiple sites at Bupa. Responsible for patient care coordination, operational oversight, and service management.

Posted 7/6/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £42,100 per yearWebsite

About the role

Key responsibilities & impact

As the Breast Pathway Coordinator you will be responsible for the delivery of a coordinated breast care service within across Cromwell hospital and clinic sites.
Under the general guidance of the Breast Care Service Manager/Lead Mammographer, you will be responsible for all activities in the symptomatic breast clinics and provide a link between Hospital, Patients, Consultant and other service users.
You'll coordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services, booking follow up appointments and further diagnostic examinations utilizing RIS and reconcile the performed imaging requests with Compucare.
To interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with the BUPA code: putting customers at the centre of the service.
To ensure there is radiologist and surgical cover for all breast pathway sessions at Cromwell, Basinghall and Canary Wharf, escalating concerns to the breast services lead or divisional manager as appropriate.
To attend fortnightly breast services meetings raising any clinical or operational concerns.
To coordinate a patient, journey across multiple sites to ensure the patient receives timely diagnostics
To ensure all patients who have undergone biopsies have results returned and escalate any non-returns as appropriate in line with service KPIs.
To monitor utilisation of breast clinics across sites and alert any areas of concern to management.
To train administrative staff in supporting one stop breast clinics offering support with RIS, BOSS and compucare training where needed.
To be fully conversant in all areas of Reception and cover where needed; either Main Reception or other areas where patients are “arrived” in a department.
Actively Meet and Greet patients and visitors in a warm, respectful and courteous manner at all times , acting in a way that actively contributes to the promotion and improvement of the Cromwell Hospital and BUPA clinics brand.

Requirements

What you’ll need

Qualified to A-level standard
Healthcare administration experience (essential)
Use of BOSS and SECTRA PACS/RIS (Desirable)
People Management experience (essential)
Managing Complaints and concerns (essential)
Direct facing Patient/Client interaction
Proven experience of delivering customer services to an exceptionally high standard.
Delivery of training

Benefits

Comp & perks

Payment of Professional Registration fees ( where applicable)
Equivalent to 25 days holiday per year pro rata
Access to Bupa Campus and our Clinical Training Facility to support your clinical career development
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Support with travel costs via a season ticket loan or cycle2work
Discounted access to online gym sessions through Gympass
Various other benefits and online discounts
Free onsite massages as a recognition for your hard work
Opportunity to participate in our annual awards ceremony

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Soft Skills

Customer Service ExcellenceTraining DeliveryEffective CommunicationProblem SolvingTeam Collaboration