Medical Assessment Advisor

Bupa

Customer Underwriting Advisor handling health insurance claims calls and liaising with healthcare professionals for eligibility assessment. Engaging with members to process applications and claims effectively.

Posted 6/25/2026full-timeStaines • 🇬🇧 United KingdomMid-LevelSenior💰 £28,200 per yearWebsite

About the role

Key responsibilities & impact

You’ll speak with members over the phone who wish to make claims in the early stages of membership whilst also assessing medical reports and liaising with healthcare professionals to establish eligibility in line with underwriting terms.
Review paperwork received into the department including new business applications, maintenance of existing membership, Healthcare practitioner questionnaires and special condition related enquiries and ensure all are dealt with in a timely fashion.
Obtain all relevant medical information required to evaluate a correct outcome.
Servicing members at different stages of their claiming journey where medical assessment involvement is required and communicate the decision to the member in a clear and concise manner.

Requirements

What you’ll need

Previous experience of working in a busy contact centre with strong customer focus skills is essential.
Good attention to detail with the ability to identify and analyse sources of data to make sound decisions and recommendations.
Excellent communication skills, both written and verbal, with the ability to communicate with tact and diplomacy on sensitive medical issues.
Proficient key board skills with an ability to navigate PC systems
A good telephone manner with objection handling skills and experience of dealing with complaints
Excellent organisational skills, able to manage time effectively.

Benefits

Comp & perks

Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement
Bupa Staff Health Trust - You can opt into our bespoke healthcare cover that provides medical insurance for you and your family.
Wagestream - Have early access up to 40% of your earned wages within minutes.
Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%**
Parental Leave - We have schemes for adoption, birth parents and co parents
Extensive L&D program including internal development and access to apprenticeships
Free health assessments every 2 years to support both body and mind
Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.
Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing

ATS Keywords

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Soft Skills

customer focusattention to detailcommunication skillstact and diplomacyobjection handlingcomplaint resolutionorganizational skillstime management