Customer Success Manager

• Introduce, develop, and optimise CRM activity for the US and other markets
• Implement customer promotions that enhance user experience, engagement and commercial KPIs
• Manage and optimise automated flows
• Create, execute and report on multi-channel campaigns across CRM tools
• Build HTML emails, push notifications, app messages, social media posts, automated email flows, promotional pages and purchase offers
• Coordinate production of marketing materials (copy and image assets) and deliver campaign setups to quality and timelines
• Conduct post-campaign reporting and proactively suggest and implement improvements
• Work with several data streams for segmentation and define target audiences
• Execute A/B testing across campaigns and define campaigns via CRM and marketing tools

CRM Specialist

Customer Success Team Lead

Customer Success Team Lead

Client Success Manager

Client Success Manager

Customer Success Partner, Czech and Slovak Speaker