Bullfinch

Business Development Rep

• Lead generation and outreach: Conduct a mix of volume and high context outbound prospecting.
• Research: Research and contextualize outreach by understanding the prospect’s business model, recent moves, and hiring needs before engagement.
• Follow-up management: Systematically follow up on non-responsive leads to maximize conversion opportunities.
• CRM management: Maintain accurate and up-to-date records in GoHighLevel CRM system.
• Pipeline management: Keep business development pipelines current with detailed prospect information and interaction history.
• Data quality: Ensure all lead data and communication touchpoints are properly documented and organized in the CRM.
• Tool adoption: Leverage AI tools (existing and new as they develop) to surface hiring signals, company news, and decision-maker insights before outreach.
• Performance tracking: Monitor outreach metrics and contribute to continuous improvement initiatives.

Business Development Representative

Customer Support

• Telefonischer Erstkontakt bei fehlgeschlagenen Zahlungen; freundlich, lösungsorientiert
• Ursachenanalyse & Klärung (z. B. SEPA, Kontodaten, Limits)
• klare Vereinbarung der nächsten Schritte
• Follow-up & Dokumentation; saubere Übergaben für die weitere Bearbeitung
• Unterstützung bei wiederkehrenden Prozessen (z. B. Vorbereitung Zahlungsläufe, Mahnläufe, Inkassoübergaben)

Werkstudent, Payment Support, Kundenservice

Operations

• Shape the future of risk and payments operations across our partner network, directly impacting player experiences and driving operational excellence at scale.
• Lead and inspire risk and payments teams across Patrianna's partner network, working closely with Product and Management teams to deliver on ambitious growth targets.
• Own the complete operational flow for payment processing and risk controls, ensuring consistency, speed, and accuracy in every transaction.
• Transform data into action by monitoring KPIs, identifying trends, and implementing improvements that exceed operational benchmarks.
• Master AMOE processes across all partners, ensuring seamless crediting that meets both compliance and business needs.
• Bridge departments by collaborating with Risk, Customer Support, and Product teams to create frictionless player journeys.
• Drive innovation through detailed analysis, smart reporting, and process improvements that make a measurable difference.
• Manage, coach, and develop high-performing teams, fostering accountability, engagement, and professional growth while ensuring clear performance standards are met.

Player Operations Manager

Technical Product Manager

• Define and manage the CRM product roadmap, ensuring alignment with overall customer engagement strategies
• Build, test, and optimize multi-channel CRM campaigns and scenarios using Bloomreach
• Partner with CRM, marketing, and commercial teams to translate lifecycle strategies into scalable product solutions
• Collaborate with technical teams to manage integrations, oversee data flows, and troubleshoot issues at the API level
• Use performance data and customer insights to identify opportunities for continuous product improvements
• Balance commercial priorities, user experience, and technical feasibility across stakeholders

Bookkeeper

• Support monthly payroll processing, performing detailed checks and preparing data for sign-off
• Act as a control point for payroll compliance, reconciliations, and query resolution
• Administer employee benefits and act as a first point of contact for queries
• Liaise with third-party benefit providers to resolve issues and improve employee experience
• Calculate, reconcile, and maintain bonus payment schedules
• Support the administration of company incentive plans, including allocations, reporting, and communications
• Prepare and present monthly headcount, cost allocation, and variance reports to stakeholders
• Lead quarterly headcount and payroll forecasting exercises, aligning with budgeting cycles
• Maintain accurate vacancy reporting and workforce planning data in collaboration with Talent Acquisition
• Act as SME for the team, helping support, coach and mentor junior staff members
• Extract, validate, and reconcile payroll and headcount data from HR and recruitment systems
• Maintain and enhance payroll, benefits, and incentive processes to drive efficiency and accuracy
• Support audit requirements by ensuring records and controls are maintained
• Provide payroll cover during absences and support ad-hoc People and Finance projects

Payroll Coordinator

• Act as the catalyst for transforming Customer Service and Operations processes to ensure smooth, secure, and memorable player interactions
• Identify bottlenecks and transform complex workflows into streamlined, automated systems to boost efficiency and customer satisfaction
• Create clear, living documentation that evolves with processes to ensure consistent execution
• Collaborate with Training, QA, Fraud, and Payments teams to embed improvements into daily operations
• Map player journeys to uncover friction points and design solutions balancing security with exceptional user experience
• Apply fraud and payments knowledge to implement risk‑smart optimisations that protect the business while removing unnecessary barriers
• Ensure operational enhancements align with broader business objectives and drive measurable impact

Junior Process Optimisation Specialist, CS and Ops

• Be the catalyst for transforming Customer Service and Operations processes to ensure smooth, secure, and memorable player interactions while empowering teams to work at their best.
• Identify bottlenecks and transform complex workflows into streamlined, automated systems that boost efficiency and customer satisfaction.
• Create clear, living documentation that evolves with processes to ensure every team member can execute flawlessly.
• Partner with Training, QA, Fraud, and Payments teams to embed improvements seamlessly into daily operations.
• Map player journeys to uncover friction points and design solutions that balance security with exceptional user experience.
• Apply fraud and payments knowledge to implement improvements that protect the business while removing unnecessary barriers.
• Ensure all operational enhancements drive broader business objectives and create meaningful impact.

Junior Manager – Customer Service and Operations Process Optimisation

Customer Success Manager

• Introduce, develop, and optimise CRM activity for the US and other markets
• Implement customer promotions that enhance user experience, engagement and commercial KPIs
• Manage and optimise automated flows
• Create, execute and report on multi-channel campaigns across CRM tools
• Build HTML emails, push notifications, app messages, social media posts, automated email flows, promotional pages and purchase offers
• Coordinate production of marketing materials (copy and image assets) and deliver campaign setups to quality and timelines
• Conduct post-campaign reporting and proactively suggest and implement improvements
• Work with several data streams for segmentation and define target audiences
• Execute A/B testing across campaigns and define campaigns via CRM and marketing tools

CRM Specialist

Analyst

• Support annual salary and bonus review cycles through data modelling and analysis.
• Develop and maintain workforce planning models to forecast headcount, cost, and turnover.
• Create and manage dashboards to report on key workforce metrics for leadership teams.
• Conduct salary benchmarking and market research to ensure competitive compensation.
• Analyse and model the effectiveness of current and proposed incentive and bonus schemes.
• Analyse data to support pay equity reviews and D&I reporting initiatives.
• Partner with Talent Acquisition to analyse recruitment trends and inform workforce plans.
• Ensure data integrity across HR systems for accurate reporting.
• Assist in job evaluation processes and maintain compensation frameworks.
• Support ad-hoc analytical projects related to compensation, benefits, and organisational design.