Revenue Enablement Strategist, Customer Success
Sprout Social, Inc.
Strategic Account Manager
Built
full-time
Posted on:
Origin: • 🇺🇸 United States • New York, Tennessee
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.
- Identify and help drive cross-sell and own upsell opportunities.
- Understand our client’s business, operating models, and pain points and proactively explore ways to improve overall client satisfaction.
- Manage internal projects to deliver customer requirements
- Manage external programs for software delivery and development
- Work with cross-functional internal and external teams to ensure alignment and collaboration throughout the project lifecycle to deliver customer business outcomes.
- Develop mastery of Built’s suite of products & solutions
- Drive customer adoption & expansion of accounts where solutions improve business outcomes for customers
- Gather and define requirements for solutions to unique customer problems
- Collaborate with product and engineering teams to refine requirements, manage product delivery and inform customers of present and future product capabilities
- Coordinate sales, implementations, and customer success team activities to support our largest customers
- Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.
Requirements
- Bachelor's degree or equivalent experience
- 4+ years of customer-facing program/project management experience or relationship management experience with large enterprise software customers
- Experience in a Financial Technology or Real Estate Firm is a plus
- Strong attention to detail
- Project management and coordination skills
- Polished oral, written, and interpersonal skills
- Negotiation skills with the ability to find positive outcomes in high-stress situations
- The ability to handle multiple work streams
- Capacity to accept and utilize constructive criticism
- The ideal candidate for this role has at least +4 years of experience in a customer-facing role managing complex, enterprise software adoption at mid-size and enterprise scale companies
