Built

IT Support

• Design and build automations across Built’s IT ecosystem using Okta Workflows, Atlassian Automation, and API integrations.
• Connect systems across identity, HR, procurement, and collaboration platforms to eliminate manual steps and reduce toil.
• Create resilient, auditable, and scalable workflows that make IT operations faster and smarter.
• Continuously identify new automation opportunities — if it can be automated, you’ll find a way.
• Act as the go-to expert for complex identity, SaaS, endpoint, and networking challenges.
• Administer and optimize systems like Google Workspace, Slack, Zoom, Jira, Intune, and Kandji.
• Partner with the IAM Engineer to evolve our Okta infrastructure and expand SCIM coverage.
• Improve zero-touch deployment, compliance enforcement, and remote access with tools like Kandji, Intune, and Twingate.
• Evaluate and implement new SaaS platforms that make the business stronger, safer, and more efficient.
• Work closely with Security, Finance, HR, and Compliance to keep IT practices secure, auditable, and compliant.
• Partner with Procurement (via Zip) and vendors to manage renewals, licensing, and integrations.
• Refine onboarding, offboarding, and access lifecycle processes to deliver frictionless user experiences.
• Contribute to knowledge sharing through clear Confluence documentation and IT service improvements in Jira Service Management.
• Take ownership of key infrastructure projects from concept to deployment.
• Bring structure, automation, and scalability to growing systems.
• Act as a mentor and technical resource for IT Support, helping raise the team’s overall technical bar.
• Help define what “world-class IT” looks like at Built — and then go build it.

Senior IT Engineer

• Be the go-to hero for employees’ tech needs through Jira Service Management — own tickets from intake to resolution or escalation.
• Troubleshoot macOS and Windows devices, Google Workspace issues, Okta access requests, Zoom challenges, and more.
• Design and build new request types, automations, and workflows in Jira to make the support experience smoother and smarter.
• Lead the IT portion of weekly New Hire Orientation (NHO), helping every new Built employee get set up for success.
• Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.
• Manage and track company devices in Atlassian Assets — you’ll own the full lifecycle, from procurement to retirement.
• Support and maintain Zoom Rooms and Logitech Rally Bar setups for all in-office conference spaces.

IT Support Specialist

Account Manager

• Serve as the strategic point of contact for Built’s largest financial institution clients, cultivating relationships with senior and executive-level stakeholders.
• Develop a deep understanding of each client’s business, operating model, and strategic objectives to proactively identify opportunities for innovation and expansion.
• Build and execute long-term account strategies focused on adoption, retention, and measurable business outcomes.
• Partner cross-functionally with Product, Engineering, and Go-To-Market teams to align client goals with Built’s roadmap and capabilities.
• Lead complex initiatives that deliver impact across lending operations, technology integration, and workflow transformation.
• Monitor account health and performance using data and insights to forecast risk, uncover opportunities, and guide strategic conversations.
• Drive renewal and expansion discussions, leveraging a consultative approach to demonstrate ROI and strengthen client partnerships.
• Act as a thought partner — bringing industry best practices, benchmarking data, and recommendations that help clients modernize their lending and risk management processes.
• Represent Built at executive business reviews and industry events, helping position the company as the technology partner of choice for financial institutions.

Strategic Account Manager – Lender

Solutions Engineer

• Own prompt engineering & agent workflow design (tool/function calling, structured outputs, guardrails)
• Translate client SOPs into production workflows; ensuring we account for the specific nuances of each client
• Operate and iterate with real client data to launch; troubleshoot and resolve issues quickly. Back-test new changes to existing data to ensure nothing breaks
• Act as the technical escalation point for 6–8 concurrent customers; enable clients and our Agent Analysts on best practices
• Instrument and report performance, create reusable templates/runbooks, and feed product requirements to Engineering

Senior AI Solutions Engineer

Full-stack Engineer

• Work on a team implementing practical solutions for large-scale problems, as well as everyday quality of life issues to support our next generation platform (iPaaS) for building integrations with customer systems
• Develop in a full stack software system which includes backend systems (Python, AWS), web applications (React Js), REST APIs, and microservices
• Write tests for newly implemented code to maintain product integrity
• Ensure code quality, organization, and automation in our code bases
• Participate in code reviews
• Dig into project requirements and provide task time estimates
• Collaborate and maintain a high standard of communication with team members, designers, and product managers to provide end-to-end solution
• Contribute to major frontend & backend features that our customers use every day

Software Engineer II, iPaaS

General Counsel

• Lead all client, partner, and vendor contracting including enterprise SaaS, services, data, and payment-processing agreements
• Develop systems and processes balancing speed, risk, and commercial acceleration to support operational counterparts and leadership
• Personally step into high-stakes negotiations with banks, financial institutions, and enterprise clients
• Partner with People leadership and outside counsel on employment law matters, multi-state compliance, investigations, and sensitive employee issues
• Oversee protection and management of Built’s IP, including software, data rights, trademarks, and licensing terms
• Manage litigation strategy and dispute resolution in partnership with outside counsel
• Monitor regulatory developments in fintech, payments, privacy, and AI and advise leadership; represent Built with regulators and industry bodies as needed
• Oversee corporate insurance programs as part of enterprise risk management
• Oversee equity administration and board consents in partnership with People and Finance
• Own enterprise governance, risk, and compliance (GRC) including SOC 2 and similar frameworks; build privacy/data programs and client due diligence processes
• Stand up AI policies and guide payments and funds disbursement compliance
• Build and oversee enterprise risk management (ERM) practice and act as a risk advisor
• Manage corporate governance and board processes, draft Board materials, and support M&A legal due diligence and transaction readiness
• Manage external counsel across corporate, contract, and employment matters
• Oversee end-to-end procurement process and establish standardized vendor management policies

Head of Legal, Risk and Compliance

Customer Success Manager

• Own a portfolio of complex accounts and lead high-value initiatives
• Align with executive stakeholders and client leadership to understand strategic goals and influence vision
• Lead customer business reviews (CBRs) and executive alignment sessions highlighting ROI and KPIs
• Collaborate with Senior Account Managers to ensure strategic and commercial goals are met
• Represent the voice of the customer and surface insights to product, marketing, and delivery teams
• Collaborate across Implementation, Support, Product, and Revenue teams to drive outcomes and resolve complex client challenges
• Drive product adoption, rollout new capabilities, and implement process enhancements
• Mentor and support development of junior CSMs and scale successful practices across the team

Senior Client Success Manager

• Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.
• Identify and help drive cross-sell and own upsell opportunities.
• Understand our client’s business, operating models, and pain points and proactively explore ways to improve overall client satisfaction.
• Manage internal projects to deliver customer requirements
• Manage external programs for software delivery and development
• Work with cross-functional internal and external teams to ensure alignment and collaboration throughout the project lifecycle to deliver customer business outcomes.
• Develop mastery of Built’s suite of products & solutions
• Drive customer adoption & expansion of accounts where solutions improve business outcomes for customers
• Gather and define requirements for solutions to unique customer problems
• Collaborate with product and engineering teams to refine requirements, manage product delivery and inform customers of present and future product capabilities
• Coordinate sales, implementations, and customer success team activities to support our largest customers
• Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.

Strategic Account Manager

• Own the full lifecycle of customer integrations connecting Built’s platform with ERP systems like Yardi, Sage, Microsoft Dynamics, Brix, and Procore.
• Work directly with clients to understand their business needs, scope technical solutions, and deliver integrations that enable Built to become embedded in their workflows.
• Lead discovery sessions with clients to understand ERP workflows and integration needs.
• Act as the technical lead during onboarding and implementation.
• Translate business requirements into clear, executable integration designs.
• Design and build integrations using REST APIs, file-based workflows, and Built’s internal middleware tooling.
• Develop integration specs, mappings, sequencing logic, and error-handling plans.
• Configure SQL-based transformations and authentication protocols (OAuth2, JWT) to support secure, bi-directional data flows.
• Deliver integrations that are resilient, observable, and scalable post-launch.
• Analyze and resolve integration issues under tight timelines.
• Own timelines and scope — clearly set expectations, triage blockers early, and hold the line on delivery.
• Collaborate with Product and Engineering to influence tools and frameworks based on real-world delivery needs.

Senior Integration Solutions Engineer, Construction ERP

Human Resources

• Lead and optimize the administration of HR programs, policies, and processes, ensuring they align with Built’s mission, values, and compliance requirements
• Partner with leaders and employees to address questions, resolve issues, and deliver solutions that balance business needs with employee experience
• Own the benefits function end-to-end — from strategy and annual renewal through ongoing administration — including plan design recommendations, vendor evaluations, cost analysis, and employee education
• Serve as the primary liaison with insurance brokers, carriers, and third-party vendors, negotiating terms, reviewing performance metrics, and ensuring high service levels
• Lead the annual open enrollment process, including planning timelines, coordinating with brokers, developing employee communications, delivering presentations, and managing system updates
• Manage FMLA, ADA, STD, LTD, and other leave programs, ensuring compliance and a positive employee experience
• Facilitate an engaging, inclusive New Hire Orientation and iterate content to keep it fresh, relevant, and inspiring
• Partner with the Director, Talent Management to create a best-in-class onboarding experience that accelerates time-to-productivity
• Collaborate with People leadership to refine employee development plans, performance review cycles, and engagement initiatives
• Manage vendor relationships (e.g., I-9 compliance providers), holding partners accountable to service-level agreements and quality standards
• Track and analyze HR and benefits data, identifying trends, recommending improvements, and creating reports for leadership
• Lead compliance efforts for mandatory postings, reporting, and filings; maintain accurate, compliant personnel records
• Handle unemployment claims, investigations, and sensitive employee relations matters with discretion and fairness
• Serve as a process owner for case management (JIRA, AllVoices), ensuring timely resolution and continuously refining workflows
• Mentor and guide more junior HR team members on process execution, systems, and best practices
• Support employee life cycle actions at key milestones (new hire support, terminations, etc.)

Senior HR Generalist

• Provide post-onboarding support for clients using standardized success playbooks
• Monitor and drive product adoption of key stakeholders on key features through scalable training, webinars, and educational content
• Execute one-to-many engagement strategies such as newsletters, webinars, office hours, and product discovery outreach to promote adoption and feature utilization
• Create and maintain scalable resources (e.g., FAQs, how-to guides, onboarding materials) to address common client questions and improve self-service
• Assist with basic business reviews to track progress, uncover opportunities, and support renewal readiness
• Analyze client usage, activation, and health data to identify trends and guide proactive outreach
• Conduct discovery for basic professional service needs and refer clients for deeper support (e.g., workflow reviews) when appropriate
• Facilitate referral, testimonial, and marketing outreach activities across your portfolio
• Collaborate with internal teams to share insights and enhance scalable processes
• Maintain accurate and up-to-date client records in Salesforce and other internal systems

Client Success Manager

Accountant

• Own the end-to-end revenue accounting process, including billing, invoicing, collections and commissions
• Interpret and apply ASC 606 to high-volume, complex SaaS contracts including variable consideration, tiered pricing, and usage-based models
• Lead and develop a high-performing revenue operations team, fostering collaboration and a mindset of continuous improvement
• Oversee timely and accurate month-end close activities, including reconciliations, journal entries, and revenue reporting
• Design and implement scalable QTC workflows, including contract review automation, billing logic standardization, and revenue subledger enhancements
• Partner with Sales, Deal Desk, Legal, Corporate Accounting, and FP&A on contract review, structuring, and revenue recognition considerations
• Investigate and resolve revenue-related discrepancies, implementing cross-functional solutions to prevent recurrence
• Lead special projects, including ERP optimization, automation initiatives, and process enhancements to scale revenue operations
• Partner with engineering/product teams to drive QTC architecture, data governance, and system automation initiatives
• Manage and enhance quote-to-cash (QTC) policies and procedures, implementing best practices to optimize efficiency and accuracy
• Architect scalable QTC workflows and controls, including contract ingestion, billing automation, and revenue subledger integration
• Oversee accounts receivable and collections, ensuring alignment with public company standards and maintaining healthy balances through effective policy governance
• Partner with the Controller and VP of Finance to assess risks, strengthen internal controls, and support IPO or public company readiness initiatives
• Support external audits and SOX compliance, ensuring timely and accurate documentation and communication

Senior Revenue Accountant

• Work on a team implementing practical solutions for large-scale problems, as well as everyday quality of life issues to support our next generation platform (iPaaS) for building integrations with customer systems
• Develop in a full stack software system which includes backend systems (Python, AWS), web applications (React Js), REST APIs, and microservices
• Write tests for newly implemented code to maintain product integrity
• Ensure code quality, organization, and automation in our code bases
• Participate in code reviews
• Dig into project requirements and provide task time estimates
• Collaborate and maintain a high standard of communication with team members, designers, and product managers to provide end-to-end solution
• Contribute to major frontend & backend features that our customers use every day
• Develop new features and enhance existing features in one of our core domains. We are building AI features into the platform, so having knowledge of Generative and Agentic AI will be a big plus.

Senior Software Engineer

Implementation Specialist

• As an Implementation Manager, you will be responsible for onboarding new and existing lending clients, specializing in all types of lending programs in Built SaaS product. The ideal candidate can translate client needs into executable project plans and lead clients through the on-boarding and change management process. This person should be a strong problem solver and collaborative team member.
• Responsibilities:
• Primary point of contact for the client
• Management of a portfolio (6-9 estimated) of new customer implementation projects at a time
• Runs weekly status and health communication to client stakeholders
• Responsible for designing and configuring client’s version of the SaaS product
• Responsible for discovery efforts on client workflows to properly define requirements and success criteria
• Creates and maintains the client’s project plan and timeline
• Partners with clients to determine training needs and required materials
• Partners with internal Sales department during the Sales cycle to understand client needs
• Responsible for optimizing client engagement and satisfaction with the platform
• Represent the voice of the customer in cross-functional collaboration with sales, product, and engineering teams
• Coach and assist more junior team members
• Document best practices for the team and the business
• Lead internal projects that support the team and the business
• Willingness to travel within North America as required (estimated 20%)

Implementation Manager

Financial Planning and Analysis

• As Built continues its rapid growth, the complexity of forecasting, monetization, and financial storytelling increases in lockstep. The Finance Lead, Lender will play a critical role in owning and evolving revenue forecasting and commercial analytics for our largest business segment. You’ll lead the full revenue planning cycle monthly, quarterly, annually, and partner across Sales, RevOps, Customer Success, Analytics and Accounting to align bookings, churn, and expansion insights with financial outcomes. Beyond forecasting, you’ll contribute to GTM capacity modeling, usage-based revenue analytics, product monetization efforts and ROI and scenario modeling for growth initiatives. This is a high-impact, high-visibility role with executive exposure, board-level deliverables, and direct influence on strategic decisions. If you’re energized by building in ambiguity, translating data into action, adopting AI tools to build the future of Finance, and shaping the financial foundation of a scaling SaaS company, you’ll thrive here.
• Lead the full revenue forecasting lifecycle: monthly / quarterly / annual forecasts, long-range plans, and multi‑year scenario planning.
• Architect and evolve precise financial models in Planful, covering bookings, billings, revenue performance, churn, and retention dynamics.
• Conduct cohort-level analysis of revenue performance by segment, product, and channel. Identify drivers of expansion, contraction, and churn.
• Collaborate with Product and Pricing teams on monetization strategy, new product pricing, and financial impact modeling.
• Ensure revenue forecast alignment with internal policies and ASC 606 guidance.
• Collaborate cross-functionally with Sales, RevOps, Customer Success, Analytics and Accounting to align commercial metrics and validate forecasting drivers.
• Monitor and manage unit economics across the business, ensuring scalability and efficiency in key growth and retention levers.
• Deliver scenario & sensitivity analyses that inform executive decision-making on pricing, upsell cadence, and capacity expansion.
• Drive variance analysis and KPI reporting, proactively identifying trends, risks, and upside opportunities vs forecast.
• Serve as SaaS KPI expert. Monitor and report ARR, NRR, CAC, LTV, churn, usage-based versus subscription, and other key metrics.
• Prepare strategic materials: board decks, long-range plans, monthly metric reviews, and investor‑grade presentations.
• Analyze large, complex datasets to convert insights into clear, actionable recommendations for leadership.
• Continuously improve forecasting accuracy through AI automation, system enhancements, and documentation of key modeling assumptions.

Finance Lead, Lender

• Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.
• The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors.
• Since our founding in 2015, we’ve partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.
• With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.
• As Built continues its rapid growth, the complexity of forecasting, monetization, and financial storytelling increases in lockstep. The Finance Lead, Owner General Contactor (OGC) will play a critical role in owning and evolving revenue forecasting and commercial analytics. You’ll lead the full revenue planning cycle monthly, quarterly, annually, and partner across Sales, RevOps, Customer Success, Analytics and Accounting to align bookings, churn, and expansion insights with financial outcomes. Beyond forecasting, you’ll contribute to GTM capacity modeling, usage-based revenue analytics, product monetization efforts and ROI and scenario modeling for growth initiatives. This is a high-impact, high-visibility role with executive exposure, board-level deliverables, and direct influence on strategic decisions. If you’re energized by building in ambiguity, translating data into action, adopting AI tools to build the future of Finance, and shaping the financial foundation of a scaling SaaS company, you’ll thrive here.