Senior Director, Revenue Strategy, Planning and Analytics
Invoca
Amazon RedshiftSFDCTableau
Revenue Enablement Strategist, Customer Success
Sprout Social, Inc.
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $69,599 - $114,840 per year
Job Level
Mid-LevelSenior
About the role
- Drive impactful training and enablement for Customer Success teams by developing resources, programs, and learning paths that directly improve customer retention, adoption, and satisfaction.
- Partner with cross-functional teams (Product, Marketing, Partnerships, and Sales) to distill complex information into clear, actionable takeaways for Customer Success teams.
- Report to the Director of Revenue Enablement, collaborating closely to ensure enablement priorities are aligned across the entire Revenue organization.
- Serve as a bridge between Customer Success and other departments, ensuring timely communication, consistent messaging, and alignment on customer-facing initiatives.
- Own and evolve continuous education programs for CS teams.
- Partner with first, second, and third-line CS managers to identify skill gaps, measure progress, and implement targeted development opportunities for their teams.
Requirements
- 3 - 4+ years experience in customer success, enablement role, and/or a similar customer-facing function
- Experience in building and delivering training to customer-facing teams through live and e-Learning methods
- Experience driving org-wide projects with multiple stakeholders
- Familiarity with building e-Learning in a Learning Management System (preferred)
- Proficiency in a Content Management System, like Highspot, Showpad, or Seismic (preferred)
