BuildOps

Manager

• Lead a coordinated team that works with BuildOps’s strategic accounts, predominantly private-equity backed customers.
• Act as the primary point of contact for clients, building strong relationships and understanding their needs and expectations.
• Act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals.
• Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track.
• Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met.
• Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.
• Proactively identify key customer relationships and proactively understand their needs and expectations.
• Identify, assess, and mitigate potential risks that could impact project timelines or outcomes.
• Help customers navigate the transition to new software, addressing concerns and managing resistance to change.
• Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.
• Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.
• Work with the leadership team to develop and execute strategies for further account software adoption.
• Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.
• Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors.
• Travel to customer sites across the US and Canada (up to 50% travel target) to support on-site implementations and customer engagement.

Implementation Engagement Manager – Strategic

Marketing

• Develop and execute strategic ABM campaigns to generate and accelerate pipeline for Enterprise and Strategic accounts using personalized, multi-channel engagement (digital, direct mail, events, etc.)
• Align with sales, marketing, and RevOps to create account-specific strategies, messaging, and outreach plans leveraging data insights and in-depth account profiling
• Lead cross-functional collaboration as main point of contact between teams to plan and execute high-impact initiatives
• Create and experiment with tailored content and experiences, working with internal and external partners to develop engaging, account-specific messaging
• Monitor, analyze, and optimize campaign performance, tracking engagement metrics and pipeline impact in Salesforce and other ABM tools
• Continuously research and test new ABM approaches to refine strategies and maximize impact

Implementation Engagement Manager – Strategic

Senior Account-Based Marketing Manager