BuildOps

Product Marketing

• Serve as a strategic advisor to managers on people-related matters, including workforce planning, team structure, performance management and employee engagement.
• Align HR initiatives with business objectives to drive performance and employee success.
• Act as a trusted resource for employees, addressing concerns and fostering a positive workplace culture.
• Handle employee relations matters, investigations, and conflict resolution while ensuring compliance with company policies and employment laws.
• Implement and support engagement initiatives that enhance employee satisfaction and retention.
• Support performance management processes, including goal setting, feedback, and career development discussions.
• Coach managers on employee development strategies and succession planning.
• Assist in executing learning and development programs to enhance employee skills and leadership capabilities.
• Ensure compliance with federal, state, and local labor laws and regulations.
• Update and enforce HR policies and procedures to maintain a fair and compliant workplace.
• Partner with legal and HR teams on employment law matters as needed.
• Provide guidance on compensation and benefits programs to support talent attraction and retention.
• Assist in annual salary review processes and benchmarking efforts.
• Analyze HR data and trends to provide insights and recommendations for business leaders.
• Support HR initiatives through reporting on key metrics such as turnover, engagement, and DEI efforts.

Human Resources Business Partner

Account Executive

• Identify opportunities for expanding product adoption within existing accounts. Present new features, upgrades, and complementary products to drive revenue growth.
• Work closely with customers to ensure timely contract renewals. Focus on reducing churn and retaining clients by addressing any concerns and providing exceptional service.
• Nurture and maintain strong relationships with existing clients in your assigned territory or accounts. Serve as the main point of contact for customer inquiries, issues, and escalations.
• Understand clients' needs and usage of Build Ops software. Proactively engage with clients to ensure they derive maximum value from our solutions and achieve their business objectives.
• Develop a deep understanding of Build Ops' products and their applications. Stay up-to-date with product developments and industry trends.
• Collaborate with internal teams, including sales, customer support, and product development, to advocate for customer needs and resolve issues.
• Maintain accurate and up-to-date records of customer interactions, opportunities, and sales activities using CRM tools.

Account Executive – Install Base

Project Manager

• Act as the General Contractor (GC) of your implementation projects—owning scope, timeline, communication, and delivery.
• Work with the sales team to review sales artifacts and ensure all relevant customer information is transferred to the implementation team.
• Schedule and conduct kickoff calls with customers to establish project goals, timelines, and success criteria.
• Create and maintain detailed project plans, updating regularly in collaboration with customer stakeholders.
• Schedule regular project calls with customers and internal teams to track progress and address issues.
• Request and assemble implementation resources (e.g., Implementation Manager, Solutions Architect, Data Analyst, etc.) based on project needs.
• Ensure critical milestones are achieved, obtaining customer signoff on key implementation deliverables.
• Serve as the primary point of contact for customer leadership teams, private equity sponsors, and external consultants during implementation.
• Collaborate closely with BuildOps’ internal teams—including Sales, Solutions, Data, Enablement, and Product—to ensure a cohesive customer experience.
• Create and distribute regular internal and external status reports summarizing progress, risks, and next steps.
• Build trusted relationships with executive stakeholders, driving accountability and clarity throughout the project lifecycle.
• Work with the implementation team to identify risks early and escalate issues internally or externally before they become blockers.
• Champion best practices and process improvements to drive efficiency, scalability, and customer satisfaction.
• Act as a culture carrier—modeling what it means to be a Builder at BuildOps: resourceful, collaborative, and customer-obsessed.

Implementation Project Manager

Solutions Engineer

• Own pre-sales technical support of prospects and partners from initial contact through product demonstration and close.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the BuildOps platform
• Participate in technical demonstrations and coordinate multiple technical resources, both internal and external
• Enable new Account Executives for success and transform them into BuildOps experts through training and support
• Collaborate with fellow team members as well as internal/external stakeholders to meet project milestones.

• Manage prospects from lead to close
• Land new business within greenfield territory
• Clearly articulate and demonstrate BuildOps value propositions, creating excitement and enthusiasm among prospects
• Regularly iterate messaging that will scale our outbound prospecting engine
• Engage and educate senior executives on the dramatic shift in technology within the construction industry
• Partner with the SDR, Sales and Sales Engineering teams to develop account-based sales strategies to uncover value for all go-to-market department leaders

Human Resources Business Partner

Account Executive – Install Base

Implementation Project Manager

Solutions Engineer

Enterprise Account Executive