BuildOps

Project Manager

• Own the full implementation lifecycle from kickoff through go-live and handoff to Customer Success
• Define scope, milestones, success criteria, and governance with the customer and BuildOps leadership
• Maintain project timelines and dependencies in Salesforce
• Manage scope changes via formal change control and communicate updates proactively
• Serve as the primary point of contact for customer executives and project sponsors throughout implementation
• Facilitate recurring project meetings; distribute agendas, minutes, and action items within 24 hours
• Publish weekly status reports externally and submit semi-weekly early-risk surveys internally
• Produce gate check documentation at key milestones to capture decisions and sign-offs.
• Surface risks early and build mitigation plans in Salesforce before issues become blockers
• Maintain an active risk log with owners and follow-up paths; review with leadership regularly
• Conduct post-project retrospectives and apply lessons to future engagements.
• Coordinate across Sales (handoff clarity), Implementation Managers (execution alignment), Data Analysts (import milestones), Solutions Architects (configuration dependencies), Product/Engineering (blocker escalation), and Customer Success (go-live transition)
• Deliver complete handoff documentation to Customer Success or Support at project close
• Identify gaps in implementation playbooks and propose improvements with supporting rationale
• Contribute to internal templates and retrospectives

Manager

• Build and govern the PS delivery methodology
• Define and maintain the implementation framework — phases, milestones, go/no-go criteria, and sign-off standards — for all customer segments (SMB, Mid-Market, Enterprise)
• Ensure methodology is documented, version-controlled, and consistently adopted across the delivery team
• Own the PS portfolio view and health reporting
• Maintain a real-time view of all active implementations: stage, health score, risk flags, and projected go-live dates
• Produce weekly and monthly reporting for PS leadership and cross-functional stakeholders
• Design and enforce the escalation framework
• Build the tiered escalation model that governs when accounts move from CSM-level to management-level to ELT visibility
• Define triggers, SLAs, and DRI accountability at each tier so no at-risk account goes undetected past defined thresholds
• Lead the post-implementation RCA program
• Own the RCA process for contract rejections and high-risk churns — including template selection, root cause categorization, corrective action assignment, and aggregate trend reporting
• Ensure learnings are fed back into the delivery methodology and playbooks on a regular cadence
• Drive PS tooling and process infrastructure
• Own the configuration and adoption of PS tooling (Salesforce, Gainsight, project tracking) so systems reflect ground truth, not a best-case view
• Ensure IMs and CSMs spend time on customers, not on admin overhead
• Build and maintain implementation playbooks
• Develop playbooks by customer type (service-only, construction, ERP-integrated) that reflect current product capabilities, known integration requirements, and field learnings
• Maintain them as living documents — updated after every significant account learning.

Manager, PMO

Sales

• Lead and coach a team of Commercial Account Executives against pipeline, forecast, and revenue targets
• Run a disciplined operating cadence across 1:1s, deal reviews, pipeline inspections, forecast calls, and performance management
• Improve pipeline hygiene and opportunity quality by enforcing clear qualification standards and next-step rigor
• Coach reps through discovery, business case development, multithreading, negotiation, and close strategy
• Drive forecast accuracy through strong inspection, clear judgment, and consistent accountability
• Partner closely with SDR leadership, Revenue Operations, Enablement, Solutions Engineering, Marketing, and Customer teams to improve commercial segment performance
• Help new and ramping reps build selling skill, territory plans, and self-sourcing habits
• Identify performance gaps quickly and act with urgency through coaching, development plans, and clear expectations
• Contribute to hiring, onboarding, and retention of top commercial sales talent
• Build a high-performance team culture centered on effort, execution quality, ownership, and winning the right way

Sales Manager, Commercial

Solutions Engineer

• Ensure seamless financial and data integrations between BuildOps and customers’ accounting systems, focusing on accuracy, data integrity, and long‑term scalability.
• Own accounting integration discovery, design, configuration, testing, and validation.
• Collaborate with Implementation, Product/Engineering, and customers’ finance teams.
• Lead structured discovery sessions with customer finance and accounting teams to understand GL structure, entities, dimensions/classes, and reporting needs.
• Document current-state accounting setups and integration workflows, including limitations, dependencies, and custom mapping requirements.
• Define field mappings, sync direction, and integration logic between BuildOps and accounting platforms (e.g., QuickBooks Online, Sage Intacct, Vista, Spectrum).
• Establish configuration standards for GL accounts, entities/departments, classes/dimensions, and tax rules within BuildOps and the connected ERP.
• Build and execute integration test plans for AP (bills/expenses), AR (invoices/credits), POs, payments, and related workflows.
• Reconcile data between BuildOps and the accounting system, ensuring accurate end‑to‑end financial results prior to go‑live.
• Act as the trusted integration advisor to customers, recommending BuildOps and accounting best practices that support their business today and set them up for future scalability.
• Provide clear integration documentation and handoffs to Customer Success and Support for post‑go‑live stability.

Integration Solutions Architect, Accounting

Recruitment

• Utilize various sourcing strategies, including networking, Linkedin recruiter outreach, job boards, and social media, to identify and engage top engineering candidates.
• Conduct thorough screening and evaluation of candidates to ensure they meet technical and cultural fit requirements. Assess candidates on their relevant technical experience, problem-solving skills, and ability to align with BuildOps' core values.
• Partner with key stakeholders to understand hiring needs and contribute to the design of role-specific job descriptions, interview processes, and candidate evaluations.
• Build and maintain a robust talent pipeline, fostering relationships with candidates and providing an exceptional candidate experience.
• Regularly report on recruitment metrics such as time-to-hire, candidate conversion rates, and offer acceptance rates. Use data to refine recruitment strategies and ensure a consistent pipeline of top talent.
• Partner with Recruitment Managers and HR to extend offers, negotiate terms, and ensure a smooth onboarding process for new hires.

Senior Recruiter, GTM – 6 month contract

Account Executive

• Manage prospects from lead to close
• Land new business within greenfield territory
• Clearly articulate and demonstrate BuildOps value propositions, creating excitement and enthusiasm among prospects
• Regularly iterate messaging that will scale our outbound prospecting engine
• Engage and educate senior executives on the dramatic shift in technology within the construction industry
• Partner with the SDR, Sales and Sales Engineering teams to develop account-based sales strategies to uncover value for all go-to-market department leaders

Project Manager

Manager, PMO

Sales Manager, Commercial

Integration Solutions Architect, Accounting

Senior Recruiter, GTM – 6 month contract

Enterprise Account Executive