Project Manager

BuildOps

Implementation Project Manager responsible for complex customer implementations within BuildOps' SaaS platform. Leading cross-functional teams to ensure successful project delivery and customer satisfaction.

Posted 6/24/2026full-timeRemote • Alaska, Hawaii, Kentucky, Mississippi, New Mexico, New York, North Dakota, Rhode Island, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the full implementation lifecycle from kickoff through go-live and handoff to Customer Success
Define scope, milestones, success criteria, and governance with the customer and BuildOps leadership
Maintain project timelines and dependencies in Salesforce
Manage scope changes via formal change control and communicate updates proactively
Serve as the primary point of contact for customer executives and project sponsors throughout implementation
Facilitate recurring project meetings; distribute agendas, minutes, and action items within 24 hours
Publish weekly status reports externally and submit semi-weekly early-risk surveys internally
Produce gate check documentation at key milestones to capture decisions and sign-offs.
Surface risks early and build mitigation plans in Salesforce before issues become blockers
Maintain an active risk log with owners and follow-up paths; review with leadership regularly
Conduct post-project retrospectives and apply lessons to future engagements.
Coordinate across Sales (handoff clarity), Implementation Managers (execution alignment), Data Analysts (import milestones), Solutions Architects (configuration dependencies), Product/Engineering (blocker escalation), and Customer Success (go-live transition)
Deliver complete handoff documentation to Customer Success or Support at project close
Identify gaps in implementation playbooks and propose improvements with supporting rationale
Contribute to internal templates and retrospectives

Requirements

What you’ll need

5+ years of project management experience delivering enterprise SaaS implementations across multi-stakeholder, multi-workstream engagements.
Demonstrated ability to manage 4-12 concurrent active projects without losing rigor.
Comfortable owning executive-level customer relationships at the VP or C-level.
Proficiency in Salesforce or similar CRM; formal PM methodology background (PMP, PMI-ACP, or equivalent) preferred.
Strong written communication: your status updates, risk logs, and gate check docs are read once and acted on.
Bias toward proactive escalation. You surface issues when there is still time to fix them.
Construction, field service, or B2B vertical SaaS experience preferred.

Benefits

Comp & perks

Generous equity grant, become an owner in our company!
A comprehensive benefits package
Flexible PTO and hybrid work schedules
One-time work-from-home allowance
Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
Company events and team-building activities, both in-person and virtual
Fast-paced, collaborative, and dynamic work environment
Opportunities for growth and career advancement
Chance to work with cutting-edge technology and innovative solutions
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managemententerprise SaaS implementationsformal PM methodologyrisk managementchange controldocumentationstatus reportingmilestone trackingstakeholder managementpost-project retrospectives

Soft Skills

communicationproactive escalationrelationship managementorganizational skillsproblem-solvingcollaborationleadershipattention to detailtime managementadaptability

Certifications

PMPPMI-ACP