Customer Service Representative, Healthcare Industry
Wing Assistant
CloudVoIP
Patient Support Specialist
Buddle Findlay
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the first line of response for inbound email, phone, and in-app chat, ensuring patients receive timely, accurate, and reassuring support.
- Manage pharmacy support by monitoring order processing and ensuring partners meet agreed service levels.
- Oversee delivery operations, coordinating scheduling and making manual overrides where required to maintain service standards.
- Accurately log incidents or errors reported by clinics, pharmacies, or patients, responding promptly and escalating when necessary.
- Maintain professional and precise communication with doctors, pharmacies, and care teams.
- Identify and implement process improvements to enhance patient experience and operational efficiency.
- Make necessary process suggestions and improvements which can help the team.
- Contributes to team effort by accomplishing related results as needed.
- Perform other related tasks and duties that may be assigned by the client later on.
Requirements
- Patient-Focused: Kind, empathetic, and reassuring when supporting patients in sensitive or stressful situations.
- Detail-Driven: Meticulous in communication, ensuring accuracy and professionalism at all times.
- Clear & Calm Communicator: Able to defuse conflicts gracefully and build trust quickly.
- Adaptable: Thrives in a fast-moving environment, quickly problem-solving and thinking outside the box.
- Proactive & Resourceful: Anticipates potential issues and actively contributes to improving processes.
Benefits
- Health insurance
- Internet allowance
- KPI incentive program
- Fortnightly virtual happy hour
- Annual group off-sites
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
patient-focusedempatheticreassuringdetail-drivenmeticulousclear communicatorcalm communicatoradaptableproactiveresourceful
