Customer Support Agent
TIP Group
ERP
Customer Service Representative, Healthcare Industry
Wing Assistant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 ₱30,000 per month
Job Level
Junior
Tech Stack
CloudVoIP
About the role
- Respond to inbound calls and inquiries from patients, clients, and caregivers, providing accurate information, resolving basic concerns, and ensuring a positive customer experience while adhering to company service standards.
- Handle administrative scheduling by coordinating and booking appointments or care services through the organization’s internal scheduling platform, ensuring accuracy, timeliness, and proper documentation.
- Match and assign caregivers to clients based on availability, qualifications, and client needs, following a straightforward matching process to ensure continuity and quality of care.
- Perform data entry tasks, including updating client records, caregiver schedules, and service logs in the system to maintain accurate and up-to-date information.
- Manage follow-ups and communications by returning phone calls, voicemails, emails, and SMS messages promptly to ensure timely responses and maintain strong customer relationships.
- Execute general administrative tasks such as filing, record maintenance, and assisting other departments as needed to support overall operations and ensure smooth workflow.
Requirements
- At least 1 year of proven experience as a Customer Service Representative in the healthcare industry
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to detail
- Able to work on a graveyard shift
Benefits
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryschedulingrecord maintenancecustomer serviceappointment coordination
Soft skills
communicationorganizational skillstime managementattention to detailproactive
