Buck Mason

Operations

• Own and manage the merchandising calendar, ensuring key milestones across product development, buying, and allocation are met
• Lead seasonal set-up processes in relevant systems; maintain accuracy and data integrity across platforms
• Partner cross-functionally with Design, Development, and Production to manage product flow and timelines
• Monitor and optimize SKU lifecycle management — including product setup and classification
• Support the merchandising team in executing assortment strategies and line architecture
• Act as the primary point of contact for system-related merchandising inquiries and training
• Support go-to-market readiness across retail and digital channels with timely product data, delivery updates, and launch plans
• Bridge the gap between design, development, and production to ensure smooth seasonal execution from concept to customer
• Drive efficiency and alignment across Buck Mason’s merchandising lifecycle

Merchandising Operations Manager

Manager

• Absorb knowledge from seasoned managers about running a retail operation and retail management practices.
• Support the Store Manager in recruiting, training, and developing store staff with the goal of building your own future team.
• Analyze sales data and support the Store Manager in achieving sales targets.
• Oversee daily store operations, manage inventory levels, and ensure compliance with company policies.
• Serve as the primary point of contact in the Store Manager’s absence to ensure seamless operations.

Manager in Training

Sales

• Support the store manager in our bustling store with a laser focus on sales and the customer experience.
• Responsible for driving sales and maximizing profitability within the retail store.
• Develop and implement sales strategies to crush store sales targets.
• Analyze sales data to identify trends and opportunities for improvement.
• Set and exceed personal and store sales targets, supporting your team every step of the way.
• Recruit, train, and mentor a high-performing sales team, fostering a positive and motivating work environment.
• Ensure every customer receives outstanding service, addressing complaints and issues promptly and professionally.
• Collaborate with the store manager to plan and execute promotional activities and events.
• Dive into the numbers and lead the team to drive top level sales and customer service.

Sales Manager, Men's

Customer Support

• Serve as the first contact and on-call resource for all customers via phone, email and live chat
• Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned
• Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
• Use Excel and Google Sheets to track and analyze data for routine problem orders
• Analyze appropriate metrics for measuring customer experience, engagement and satisfaction.
• Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible.
• Partner with leadership team to create and execute new policies, procedures and client retention initiatives.

Customer Experience Associate

• Master of the Numbers: Manage store budget and expenses like a pro to keep us in the black.
• Sales Dynamo: Develop and implement strategies to not just meet but exceed store sales targets.
• Customer Guru: Ensure every customer walks out with a smile and a story to tell. Deliver that “World Class Experience” every time.
• Team Builder: Recruit, train, and develop a high-performing sales and operations team that feels more like a family.
• Leader and Mentor: Lead regular staff meetings with wit and candor, keeping everyone in the loop and inspired.
• Operational Whiz: Oversee daily store operations, from opening to closing, ensuring everything runs smoother than a vintage vinyl record.
• Compliance Champion: Keep us compliant with company policies, health and safety regs, and maintain pristine store standards.
• Inventory Maestro: Manage inventory levels like a seasoned conductor, ensuring stock replenishment and loss prevention are always in tune.
• Connector: Serve as the primary point of contact between the store and district/regional management, ensuring seamless operations across the board.

Store Manager, Women's

• Act as the visual expert for multiple doors, leading the setup and execution of all visual updates to ensure stores are exceeding visual standards
• Collaborate with Visual Merchandising team to plan and implement floor changes
• Diligently style product displays with intention, staying aligned with brand guidelines
• Constantly elevate, adapt, and evolve your doors’ visuals by evaluating the needs of the business and assessing sales and performance metrics
• Invent and present new creative initiatives, ideas, and philosophies; ensure merchandising strategies align with each season’s digital storytelling
• Serve as a leader and educator to the retail team, training them on best practices for product placement, color theory, folding, and display maintenance
• Create written and video training materials and systems to ensure accountability on the floor
• Communicate visual calendar and priorities to your store team
• Lead the organization of special in-store events

Merchandising Operations Manager

Manager in Training

Sales Manager, Men's

Customer Experience Associate

Store Manager, Women's

Visual Manager