Vietnamese Interpreter
Hanna Interpreting Services LLC
Customer Experience Associate
Buck Mason
full-time
Posted on:
Location Type: Office
Location: Los Angeles • California • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the first contact and on-call resource for all customers via phone, email and live chat
- Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned
- Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
- Use Excel and Google Sheets to track and analyze data for routine problem orders
- Analyze appropriate metrics for measuring customer experience, engagement and satisfaction.
- Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible.
- Partner with leadership team to create and execute new policies, procedures and client retention initiatives.
Requirements
- Strong leadership, organizational, administrative and project management skills.
- A creative problem solver that looks for new solutions versus the status quo.
- Flexible and resilient, comfortable with ambiguity, adaptable to a fast changing environments.
- You're serious about your grammar. The difference between you're and your matters to you.
- Looking for passionate academics looking to grow with us.
- Ability to work on-site at our Los Angeles office.
Benefits
- Health, dental & vision Insurance
- Fitness & wellness benefits
- 401k retirement savings plan with Company matching
- Quarterly clothing allowance
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelGoogle Sheetsdata analysisproblem solvingcustomer experience metrics
Soft skills
leadershiporganizational skillsadministrative skillsproject managementcreative problem solvingflexibilityresilienceadaptabilityattention to detailcommunication
