Staff Accountant
WarrCloud Inc.
Senior Manager, Service Delivery
bswift
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
Senior
About the role
- Manage assigned client relationships to ensure delivery quality and timeliness.
- Develop and maintain strong relationships at a strategic and operational level with assigned clients.
- Partner with operations managers and associates and coordinate with product management, development, and call center to meet client deliverables.
- Create Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text, and Implementation Questions Log with client (including client sign-off).
- Configure system as needed for annual benefit program changes and acquisitions.
- Execute non-automated service delivery processes to satisfy scope requirements.
- Research and resolve client inquiries regarding system and process issues.
- Train clients on new and existing system features and services; prepare and conduct technical/product presentations and demos as required.
- Test new and existing system functionality to ensure accuracy of client system configuration.
- Provide day-to-day guidance to the service delivery team.
- Proactively consult clients on best practices and necessary system and process changes, especially during annual open enrollment.
- Schedule, prepare for, and lead quarterly and/or annual stewardship meetings and regular client status meetings.
- Research and recommend system enhancements and assist in development of enhancement specifications with Product Managers and Developers.
- Consult clients on additional bswift products and services to provide additional value.
- Create and coordinate requirements for one-time projects (vendor or internal).
- Advocate client needs throughout all phases of the product life cycle.
- Drive efficiency and quality through standard operating procedures; coordinate and secure renewal of client agreements as necessary.
- Responsible for special projects and assist in sales and marketing efforts as needed.
Requirements
- 8+ years of direct client and/or associate/analyst experience preferred.
- bswift configuration experience is required for this role.
- 4+ years of project management experience.
- Solid technical background.
- Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality).
- Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical personnel.
- Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere.
- Leadership style that reflects and reinforces bswift’s core values.
- Project management skills and the ability to interact with all levels of a client’s organization.
- Must be able to quickly sort through complex subject material.
- Strong analytical skill set and ability to effectively use data for strategy.
- High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.
- Ability to assist and equip others to efficiently solve complex problems.
- Passion for teamwork, client service, and reaching business results through problem-solving.
- Strong organizational skills, including multi-tasking and working in a changing environment.
- Bachelor’s degree from a four-year college or university, or equivalent combination of education and experience.
Benefits
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment: No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bswift configurationExcelVLOOKUPPivot Tablesproject managementdata analysissystem testingservice delivery processesclient relationship managementtechnical presentations
Soft skills
communication skillsleadershipproblem-solvingorganizational skillsteamworkanalytical skillsdecision-makingclient serviceadaptabilityreliability
Certifications
Bachelor’s degree
