Enterprise Customer Success Manager
Findigs, Inc.
VP, Product Management, Insurance Segment
Broadridge
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $190,000 - $200,000 per year
Job Level
Lead
About the role
- Lead the definition and execution of a forward-looking product strategy & roadmap for insurance communication products, with a focus on digital-first, omnichannel experience.
- Develop and maintain a roadmap that supports scalable, compliant, and consistent policyholder communications across the policy, billing, and claims lifecycle.
- Investment prioritization and justification through data-backed business cases; end to end planning & execution of multiyear product roadmap; cross-functional execution planning (funding, capacity planning).
- Balance client-specific needs with platform scalability and deliver modern user experiences.
- Act as a strategic connector between Product, Strategy, Sales, Pricing, Client Relations, and Engineering to ensure platform and customer needs are reflected in the product roadmap.
- Serve as the customer’s advocate by conducting discovery sessions, journey mapping, and structured feedback loops with insurance clients; use qualitative and quantitative insights to refine products in agile cycles.
- Stay ahead of industry trends, regulatory changes, and technology shifts; analyze competitors and insurtech disruptors.
- Define and monitor KPIs tied to product adoption, customer satisfaction, regulatory compliance, digital adoption, and operational efficiency; present progress to executive stakeholders.
- Play a visible role in sales, client engagement, and industry forums; provide consultative support to Sales during client pitches and RFPs.
- Report to the Head of Broadridge Customer Communication Product and collaborate across product capability teams, sales, account management, strategy and other business functions.
Requirements
- 15+ years of software product management experience, with at least 7+ years in insurance (P&C, life, or health).
- Experience delivering digital communication solutions in regulated environments is strongly preferred.
- Deep understanding of the policyholder communication lifecycle, including policy issuance, billing, endorsements, notices, renewals, and claims communications.
- Demonstrated experience leading platform-based product strategies, including building roadmaps, developing business cases, and managing digital-first delivery channels.
- Proven success leading large-scale transformation efforts in complex, matrixed environments.
- Exceptional ability to partner across functions (e.g., Sales, Client Relations, Compliance, Technology) to influence product direction and execution.
- Strong familiarity with omnichannel communication technologies (e.g., CCM/CXM, digital document delivery, e-signature, SMS, push notifications, secure portals).
- Excellent communication, leadership, and change management skills.
- Experience working in customer-facing roles (sales, pre-sales, client advisory) and applying consultative selling techniques to deepen client relationships.
- Passion for customer-centric product development and empathy for the end-user experience.
